Neon Reef - any views?

[Deleted User]

BG app seems to be all up and running now. 

[Deleted User]

@lisyloo I have used those bank details to make a previous payment - but that was when NR was still operating. In a sense, they WOULD tell you to pay into that account. I have asked the Administrator for clarification. Awaiting. 

I won’t be exactly rushing to make a payment anyway. Karma is a wonderful thing. 

CRISPIANNE3

lisyloo said:

I don’t expect anyone to rely on this but I’d appreciate checking

Thank you for your enquiry. You can make additional payments by BACS transfer (bank transfer):

Barclays Bank UK PLC

Neon Reef Ltd

Sort code: 20 – 11 – 39

Account Number: 13708985

Payment reference – (Your Neon Reference number beginning with NR)

I tried to make a manual payment after checking the details were correct for. NR. However payment has just been returned again. I did try this this a few weeks ago and the same thing happened. 

gsmh

Deleted_User said:

BG app seems to be all up and running now. 

Not for me. When I try and set up a direct debit it says I need a meter reading, but it is not possible to add this - even though I have previously submitted an opening read. I am also unable to add my mobile number - it says there is a technical error.  This is all with the web account. The iOS app is even further behind. It's all a bit of a shambles really.

jrawle

Shedman said:

Deleted_User said:

The facility to set up a direct debit now seems to be available on the BG web interface for electricity. This is a fixed, equal, direct debit rather than a variable with usage direct debit. IIRC the cost is the same as for 'cheque' payments for us NR transferees. So just a matter of personal preference.

The site also now shows my opening reading with BG. 

If you go onto chat you can set up a variable DD...that's what I did and it clearly shows on the payment tab if you click to make a payment that my variable DD will ensure the relevant payment will be taken and I won't need to make other payments (or something along those lines)

That's if you can get onto the chat in the first place! Every time I said I wanted to set up a variable direct debit, the virtual chat bot said everyone was busy and closed the chat. I had to lie and say I wanted to leave British Gas. Then it put me in a queue and finally I was able to chat with a live person, who fortunately knew nothing of what I said to the bot, and has now set up a variable direct debit. (Of course, still to see whether it's really set up correctly).

I didn't like the way the agent then said there was no date of birth on my account, would I like to add it. I'm not comfortable giving that to someone who has just had my bank details, so I declined. I don't see why they need it, and I couldn't see an empty space for it on my online account - suspicious.

Also, why don't they give an option to set up a variable DD on the website? There's a link to set up a fixed monthly one. Anyone would think they want to have everyone build up a credit balance or something...

Telegraph_Sam

I rarely give my correct DOB in such situations where accuracy is not essential other than to let potential hackers into my account. I have a wide range of alternatives to choose from (regrettably)

[Deleted User]

@jrawle That was my experience, I could never get on chat. I must learn to be more devious…😉 

tg99

What I’ve found is if I’m logged into my BG account then live chat always says too busy come back later. But if I log out and then try I get put in a queue that doesn’t normally last longer than 5-10 mins.

OldScientist

gsmh said:

Deleted_User said:

BG app seems to be all up and running now. 

Not for me. When I try and set up a direct debit it says I need a meter reading, but it is not possible to add this - even though I have previously submitted an opening read. I am also unable to add my mobile number - it says there is a technical error.  This is all with the web account. The iOS app is even further behind. It's all a bit of a shambles really.

For me there was a long delay between submitting the opening meter reads (2 December) until they finally turned up (late on 15 December) - had the readings not appeared yesterday, I was going to chase BG today (I thought 14 days delay was enough for not hearing anything at all). I have now been able to set up a DD (without NR's 6 up/6 down, I note that the DD with BG is lower).

Hope your readings appear soon.

Next thing I'm waiting for is the final bill from NR and, eventually, transfer of credit to BG...

gsmh

I'm in a chat session with BG. It is rather painful, but eventually the CS rep set up my direct debit for me.