Neon Reef - any views?

[Deleted User]

Just received this by email from NR. Just for info, not checked yet, I've every confidence... Note the point about the direct debit, if you owe them and your DD is still open. 

Have some customers had this already?

Neon Reef Limited in administration (the “Company” / “Neon Reef”)

IMPORTANT: Your final statement from Neon Reef has been generated. You can view your statement by logging into your online portal or App using your email address and your chosen password.

 

If your account shows a debit balance, you owe this amount to Neon Reef. For customers with a direct debit, a direct debit will be taken from your account on 4th January 2022, up to a maximum of £300.

If this direct debit is likely to cause financial concerns, please contact your bank to cancel this payment. For balances in excess of £300 or customers without a direct debit in place, the Joint Administrators' team or an appointed collection agent will be in touch in due course about the settlement of outstanding amounts.

 Rob Croxen, Paul Berkovi and Mark Firmin were appointed as Joint Administrators of the Company on 24 November 2021. The Company’s affairs, business and property are being managed by the Joint Administrators, who act as agents of the Company without personal liability.

All the best,

The Neon Reef in administration Team

         

Getting in touch
If you have any questions or feedback, please contact us online or email help@neonreef.co.uk

Registered Office: Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW

Registered Company Number 10871657 registered in England and Wales – VAT No 322 431 462

[Deleted User]

On first investigation, the Final Account seems to be based on an estimated reading at 20th November. Looks like I might have to go through this with a fine tooth comb. Laters.

kiis10295

Well after some back and forth. Someone from BritishGas complaints team called me up about an hour ago. Said they had no details from NR for myself however considering the situation and I should be moving to them, they will just put it through manually.

I should apparently get an email shortly from BG, we shall see. Thanks for the replies everyone.

infoadict

"For balances in excess of £300 or customers without a direct debit in place, the Joint Administrators' team or an appointed collection agent will be in touch in due course about the settlement of outstanding amounts".

Deleted_User said:

On first investigation, the Final Account seems to be based on an estimated reading at 20th November. Looks like I might have to go through this with a fine tooth comb. Laters.

Having read this it seems like it's best to cancel the NR direct debit and then at least people will have a point of contact to dispute the meter readings, should/ when they are wrong.

That is of course assuming  the Joint Administrators' team or an appointed collection agent  doesn't just get in touch saying this is the amount you owe and aren't open to discussions.

infoadict

kiis10295 said:

Well after some back and forth. Someone from BritishGas complaints team called me up about an hour ago. Said they had no details from NR for myself however considering the situation and I should be moving to them, they will just put it through manually.

I should apparently get an email shortly from BG, we shall see. Thanks for the replies everyone.

Hope it goes well for you.

I'm quite happy to sit back and wait for BG to contact me as and when. Can't really see any downside to this approach. I have meter readings and cash in place to cover future bills.

brewerdave

No email yet received but NR administrators have changed the introductory bumph on this "final statement" yet again - but still using my reading as of 6th November and not adding in the DD taken on 8th November.

woeestme

Hi, I also received the email today from NR posted above by Deleted_User.

Late Nov/early Dec, I had emails from BG announcing the move over.  However, I've not yet set up my account with them although I ensured I entered meter reads to NR with photos right up to the end.  I was waiting to see what would happen.  The final bill looks in line and so hopefully that's saved some hassle.

So, is now the time to find the lowest cost provider?  Is it worth it given they'll likely go bust soon like my 2 previous suppliers i.e. I may as well just stick with the one of the larger companies?  Cheers.

ivanleo

woeestme said:

Hi, I also received the email today from NR posted above by Deleted_User.

Late Nov/early Dec, I had emails from BG announcing the move over.  However, I've not yet set up my account with them although I ensured I entered meter reads to NR with photos right up to the end.  I was waiting to see what would happen.  The final bill looks in line and so hopefully that's saved some hassle.

So, is now the time to find the lowest cost provider?  Is it worth it given they'll likely go bust soon like my 2 previous suppliers i.e. I may as well just stick with the one of the larger companies?  Cheers.

The consensus on here seems to be that you should either switch to British Gas's Zero Fix October 2022 tariff (which can only be done via the online chat), or not bother doing anything. This is because the OfGem price cap is below the wholesale cost of energy anyway, so nobody is going to offer a tariff below that. And if you're happy with the price cap, you might as well just stay put.

Shedman

ivanleo said:

woeestme said:

Hi, I also received the email today from NR posted above by Deleted_User.

Late Nov/early Dec, I had emails from BG announcing the move over.  However, I've not yet set up my account with them although I ensured I entered meter reads to NR with photos right up to the end.  I was waiting to see what would happen.  The final bill looks in line and so hopefully that's saved some hassle.

So, is now the time to find the lowest cost provider?  Is it worth it given they'll likely go bust soon like my 2 previous suppliers i.e. I may as well just stick with the one of the larger companies?  Cheers.

The consensus on here seems to be that you should either switch to British Gas's Zero Fix October 2022 tariff (which can only be done via the online chat), or not bother doing anything. This is because the OfGem price cap is below the wholesale cost of energy anyway, so nobody is going to offer a tariff below that. And if you're happy with the price cap, you might as well just stay put.

Especially as the Welcome to BG tariff 'suggests' that the price is guaranteed until end of July, although I don't think any of us are entirely clear what they are trying to say seeing as they also state it is a variable tariff and subject to change with 30 days notice.   

However, I reckon there will be a lot if very cross people if they do change the tariff before end of July and they are likely to be inundated with formal complaints (followed by complaints to Ofgem if they still don't play ball)

CRISPIANNE3

No fine tooth comb needed here. My final, final statement is what I expected it to be.