Neon Reef - any views?

HeinzVarieties

gsmh said:

HeinzVarieties said:

They're essentially the Natwest/RBS of energy supply.

Not sure why you say that. I bank with the Royal Bank of Scotland and its online services are pretty much the best these days.

I explained why I said it.  BG seems to have a habit of regular overnight maintenance, which is something RBS/Natwest does pretty much every night too.  Hence the comparison.

lisyloo

HeinzVarieties said:

gsmh said:

HeinzVarieties said:

They're essentially the Natwest/RBS of energy supply.

Not sure why you say that. I bank with the Royal Bank of Scotland and its online services are pretty much the best these days.

I explained why I said it.  BG seems to have a habit of regular overnight maintenance, which is something RBS/Natwest does pretty much every night too.  Hence the comparison.

A habit of regular maintenance is a good thing wrt constantly evolving threats of malware, vulnerabilities etc. etc.
isn’t overnight the best time?

gsmh

HeinzVarieties said:

I explained why I said it.  BG seems to have a habit of regular overnight maintenance, which is something RBS/Natwest does pretty much every night too.  Hence the comparison.

I have been with The Royal Bank of Scotland for quite a few months now and I check my online account a few times in each 24 hour period. I haven't once been unable to logon. I think these sort of comments must be challenged lest they be accepted as true by the public. You say regular overnight maintenance. How often is regular? A few times a week? Weekly? Monthly? Have I just been lucky?

tg99

CRISPIANNE3 said:

tg99 said:

Logged into NR and now has my final bill up though has only billed me to 15 Nov rather than 21. Said any outstanding debt would be collected via direct debit after 10 days but nothing was taken during that period and NR changed the DD to zero. I have since cancelled it. I owe c£20. Presume the administrators will contact me in due course for payment.

Are you sure it is not the Final statement? Some contributors may be getting confused with a final bill and the final statement.  I know I did and NR advised me the final bills will take us up to 3 December.

It is the Final Statement but it reads as though this is the final amount to be settled as it says:

IMPORTANT: This is your final statement from Neon Reef.

If your account shows a debit balance, you owe this amount to Neon Reef. For customers with a direct debit, a direct debit will be taken from your account 10 days after this statement, up to a maximum of £300.

If this direct debit is likely to cause financial concerns, please contact your bank to cancel this payment.

For balances in excess of £300 or customers without a direct debit in place, the Joint Administrators' team or an appointed collection agent will be in touch in due course about the settlement of outstanding amounts.

If your account shows a credit balance, you are owed this amount, which will be honoured by British Gas in line with the Supplier of Last Resort process. Further information and contact details are available on their website at the following link: www.britishgas.co.uk/solr/neon-reef

[Deleted User]

CRISPIANNE3 said:

I do not have any special powers and like anyone else I just email them on their help line. I did and got a very speedy reply. 

Also I would appreciate it if you do not make personal digs at me on what has happened with my past dealings. 

Perhaps you should refrain from posting the minutiae of your personal dealings verbatim on a public forum then? Or shooting down other posters who are only asking a question, and trying to get some information from others in a similar position, and you telling them you don’t know what their problem is. 

Consider yourself blocked. Kindly reciprocate. 

HeinzVarieties

gsmh said:

HeinzVarieties said:

I explained why I said it.  BG seems to have a habit of regular overnight maintenance, which is something RBS/Natwest does pretty much every night too.  Hence the comparison.

I have been with The Royal Bank of Scotland for quite a few months now and I check my online account a few times in each 24 hour period. I haven't once been unable to logon. I think these sort of comments must be challenged lest they be accepted as true by the public. You say regular overnight maintenance. How often is regular? A few times a week? Weekly? Monthly? Have I just been lucky?

Daily at 2AM.

HeinzVarieties

lisyloo said:

HeinzVarieties said:

gsmh said:

HeinzVarieties said:

They're essentially the Natwest/RBS of energy supply.

Not sure why you say that. I bank with the Royal Bank of Scotland and its online services are pretty much the best these days.

I explained why I said it.  BG seems to have a habit of regular overnight maintenance, which is something RBS/Natwest does pretty much every night too.  Hence the comparison.

A habit of regular maintenance is a good thing wrt constantly evolving threats of malware, vulnerabilities etc. etc.
isn’t overnight the best time?

It is the best time for customers but the fact that  they appear to need to do it daily is something to be concerned about rather than praised.

No other bank that I've used does it and given their previous IT issues smells a lot more like doing it to stop the whole thing falling apart rather than being "proactive about security."

lisyloo

HeinzVarieties said:

lisyloo said:

HeinzVarieties said:

gsmh said:

HeinzVarieties said:

They're essentially the Natwest/RBS of energy supply.

Not sure why you say that. I bank with the Royal Bank of Scotland and its online services are pretty much the best these days.

I explained why I said it.  BG seems to have a habit of regular overnight maintenance, which is something RBS/Natwest does pretty much every night too.  Hence the comparison.

A habit of regular maintenance is a good thing wrt constantly evolving threats of malware, vulnerabilities etc. etc.
isn’t overnight the best time?

It is the best time for customers but the fact that  they appear to need to do it daily is something to be concerned about rather than praised.

No other bank that I've used does it and given their previous IT issues smells a lot more like doing it to stop the whole thing falling apart rather than being "proactive about security."

Can you tell us what you are basing your opinion of their infrastructure on? - just the fact that it goes down every morning?
what’s you knowledge/experience of IT infrastructure?

Im an infrastructure professional and I’d say you have not presented anywhere near sufficient evidence to raise alarm (I’m not saying there isn’t a problem just that going down nightly isn’t proof of a problem).

anyway you are free to vote with your feet.

a lot of the smaller/cheaper energy companies are not great for service but I thought that was widely known (like on page 1 of mse energy saving club).

being down at 2am isn’t likely to bother many people.

[Deleted User]

If anyone would like to contact the Neon Reef Administrator, Alvarez and Marsal, the designated email address is
 INS-NEONRL@alvarezandmarsal.com 

dbks

Deleted_User said:

If anyone would like to contact the employer of the Neon Reef Administrator, Alvarez and Marsal, the designated email address is
 INS-NEONRL@alvarezandmarsal.com 

I corrected that for you
You can also contact them on: 0161 504 1700

Or indeed use the contact form on their website:
https://contact.alvarezandmarsal.com/

Not sure why you would want to though, as it should be noted that Alvarez & Marsal employs CPAs, but is not a licensed CPA firm.

You should also note that it is the named individuals that are the joint company administrators, and they act without personal liabilty

If you have a question regarding your Neon Reef account, probably best to address the company in administration.
I've no idea if there is anyone still at their former principle trading address, but the new registered office address in Brighton I believe has previously been provided in this thread; it is the same address as the joint company administrators.