Neon Reef - any views?

Chino

Dephead2004 said:

Told to wait until the account is live. Well it's live on the app showing the wrong tariff.

I am in the same position. I used BG's chat facility and was advised that, once the account is active, "it takes upto 28th days to complete meter details updated on the account".

Penelopa.Pitstop

I had my 3rd session with BG chat to fix my account, which was previously showing: "Oops, something went wrong". I logged ticket for that in October (I was transferred to BG when PfP failed in September), chased that ticket in November and then yesterday. I must have finally got to competent agent, because he said he linked my gas and electricity  and deleted my account. I was told I will be able to register again. I just tried and it worked. I can finally see both gas and electricity and gas bill I already got in November.

I'm not sure how to see smart meter readings on my account, but hope to work it out.

Coys

I received a letter from British Gas yesterday (9th Dec) asking for a meter reading no later than the 8th Dec.

ivanleo

MWT said:

keiran said:

On 15 Nov, Neon reef have produced a "Final Energy Statement" for 6/10/21 to 6/11/21 in my account

But they were supplying until 2 Dec , I believe and a big D/D was taken on 8 Nov which doesn't show on the statement, but is itemised under "bills and payments" 

The supply officially switch to BG on 21/11/21 so NR should be invoicing for use up to that date.

It may have taken longer to update the supplier ID, but that doesn't affect the date the responsibility shifted to BG.

I'd much rather pay the NR tariff up to the date shown on the national database rather than 21 November. While there might be a deeming provision that the SOLR can charge from the day they are appointed, I simply don't believe any of their IT systems are capable of dealing with these "deeming" provisions (nor does it appear any of their staff knows about the deeming provisions either), at least if you switch yourself rather than under the SOLR process.

Both the properties I had on NR have been switched to BG under the switch I initiated rather than SOLR, and today BG has confirmed they'll accept the opening reading I supplied on 7th and 10th respectively. I suspect the number of people who escape the SOLR process is so small that it's not worth doing anything about it.

MWT

ivanleo said:

I'd much rather pay the NR tariff up to the date shown on the national database rather than 21 November. While there might be a deeming provision that the SOLR can charge from the day they are appointed, I simply don't believe any of their IT systems are capable of dealing with these "deeming" provisions (nor does it appear any of their staff knows about the deeming provisions either), at least if you switch yourself rather than under the SOLR process.

Both the properties I had on NR have been switched to BG under the switch I initiated rather than SOLR, and today BG has confirmed they'll accept the opening reading I supplied on 7th and 10th respectively. I suspect the number of people who escape the SOLR process is so small that it's not worth doing anything about it.

There are really only two potential outcomes at this point, you will either pay the BG prices from 21/11, or you will pay BG from the date you completed the 'switch' to their supplier ID.

Whichever of those happens is down to the quality of BG systems and as you pointed out it may be different for those who were in the process of switching already.

The one thing that will not happen is paying NR for any period after 21/11 as they had no supply licence at that point so the time between 21/11 and you switch completing may just turn out to be free, and I don't imagine you will object to that...

ivanleo

MWT said:

ivanleo said:

I'd much rather pay the NR tariff up to the date shown on the national database rather than 21 November. While there might be a deeming provision that the SOLR can charge from the day they are appointed, I simply don't believe any of their IT systems are capable of dealing with these "deeming" provisions (nor does it appear any of their staff knows about the deeming provisions either), at least if you switch yourself rather than under the SOLR process.

Both the properties I had on NR have been switched to BG under the switch I initiated rather than SOLR, and today BG has confirmed they'll accept the opening reading I supplied on 7th and 10th respectively. I suspect the number of people who escape the SOLR process is so small that it's not worth doing anything about it.

There are really only two potential outcomes at this point, you will either pay the BG prices from 21/11, or you will pay BG from the date you completed the 'switch' to their supplier ID.

Whichever of those happens is down to the quality of BG systems and as you pointed out it may be different for those who were in the process of switching already.

The one thing that will not happen is paying NR for any period after 21/11 as they had no supply licence at that point so the time between 21/11 and you switch completing may just turn out to be free, and I don't imagine you will object to that...

Symbio want to bill me based on the opening read I gave to NR on 6th October, even though Symbio had no supply licence from 3rd October to 6th October when I switched to NR. I could object on the basis that from 3rd to 6th my supplier was deemed to be E.ON Next so for those 3 days I should pay a higher per-unit price to E.ON instead of paying the lower Symbio price, I'm not going to do that...

BG will send my opening read to whom? Will they work out that they need to send it to themselves? Who knows?

If they send it to NR and NR use it to calculate my final bill much as Symbio has done, it is legal / accurate / correct? Probably not. Am I going to object if NR is technically billing me at their rate for energy that legally BG is deemed to have supplied? Come to think of it, no I won't do that either.

[Deleted User]

@MWT My DNO (National Powergrid - who have been quite busy of late) states that my new supplier BG has been supplying me with electricity since 2/12.

My ex supplier NR has studiously not committed itself to any date. To date. 

MWT

Deleted_User said:

@MWT My DNO (National Powergrid - who have been quite busy of late) states that my new supplier BG has been supplying me with electricity since 2/12.

It is all semantics really, the DNO will tell you the date the supplier ID changed.

Ofgem have told you the date that BG became your supplier.

NR know the date they ceased to hold a licence...

They'll figure it out between them.

Shedman

Just looked atmy account on the app and clicked on the Change Tariff link out of curiosity and the following screen popped up...seems to confirm that the Welcome to BG Tariff is actually fixed until 31 July

Chino

Shedman said:

seems to confirm that the Welcome to BG Tariff is actually fixed until 31 July

What it confirms is that the tariff ends on 31 July 2022.