Neon Reef - any views?

[Deleted User]

Asked BG about my opening reading, that they asked me for, which is not showing up on the web or app. They acknowledged receipt. 

However, apparently they are awaiting what is called the ‘industry reading’ to come through from Neon Reef. What a surprise. Is that the same as the ‘Mysterious Third Party.’?

Until that is received BG cannot officially update the reading on the account. 

ivanleo

Deleted_User said:

Asked BG about my opening reading, that they asked me for, which is not showing up on the web or app. They acknowledged receipt. 

However, apparently they are awaiting what is called the ‘industry reading’ to come through from Neon Reef. What a surprise. Is that the same as the ‘Mysterious Third Party.’?

Until that is received BG cannot officially update the reading on the account. 

There's been some almighty cluster-**** with my readings, I gave them an opening read and from today they can read my smart meter, yet the opening read they've put on the account is lower than my final reading for Green which I ditched in February, so I suspect the first bill will attempt to charge me for some 2000 kWh. Will probably have to use the direct debit guarantee to claw it all back, I suppose that's what the guarantee is for.

brewerdave

keiran said:

On 15 Nov, Neon reef have produced a "Final Energy Statement" for 6/10/21 to 6/11/21 in my account

But they were supplying until 2 Dec , I believe and a big D/D was taken on 8 Nov which doesn't show on the statement, but is itemised under "bills and payments" 

I have made screenshots of everything, but the naming of "Final Energy Statement" is inaccurate and I wonder if others have had similar?

Exactly the same here; the statement is identical in terms of readings to the one that appeared ~ 15th November but the headings have changed - it also doesn't show the DD taken on the 8th Nov. as the original didn't. 
The statement also doesn't make any sense as it says the outstanding balance will be collected 10 days after the date of the statement which would have been in late November - glad I'd already cancelled the DD !!

brewerdave

brewerdave said:

keiran said:

On 15 Nov, Neon reef have produced a "Final Energy Statement" for 6/10/21 to 6/11/21 in my account

But they were supplying until 2 Dec , I believe and a big D/D was taken on 8 Nov which doesn't show on the statement, but is itemised under "bills and payments" 

I have made screenshots of everything, but the naming of "Final Energy Statement" is inaccurate and I wonder if others have had similar?

Exactly the same here; the statement is identical in terms of readings to the one that appeared ~ 15th November but the headings have changed - it also doesn't show the DD taken on the 8th Nov. as the original didn't. 
The statement also doesn't make any sense as it says the outstanding balance will be collected 10 days after the date of the statement which would have been in late November - glad I'd already cancelled the DD !!

Further thought - I received an email on 5th Dec. reducing my DD to £0 with effect from 6th !!

[Deleted User]

Further to my earlier post, I have the impression that Neon Reef has washed its hands of the migration process.
Chat is dead. Was it ever alive? 

Email generates an auto-reply.
Surprisingly, the web contact form elicited a response. However, that response suggested that I contact British Gas and nothing else.

So where is the Final Account supposed to come from, then? The Administrator? At the moment, the app and the online portal are showing an ESTIMATED reading after the cessation of trading, despite my submission of a series of actual readings with supporting screenshots.

Does anyone have contact details for the appropriate Administrator? I know their names but not which office they work out of. 

What joy. 

Dephead2004

I have an eco7 meter but have began put on a non eco7 tariff. Spoke twice to a csa. Told to wait until the account is live. Well it's live on the app showing the wrong tariff.

CRISPIANNE3

Deleted_User said:

Further to my earlier post, I have the impression that Neon Reef has washed its hands of the migration process.
Chat is dead. Was it ever alive? 

Email generates an auto-reply.
Surprisingly, the web contact form elicited a response. However, that response suggested that I contact British Gas and nothing else.

So where is the Final Account supposed to come from, then? The Administrator? At the moment, the app and the online portal are showing an ESTIMATED reading after the cessation of trading, despite my submission of a series of actual readings with supporting screenshots.

Does anyone have contact details for the appropriate Administrator? I know their names but not which office they work out of. 

What joy. 

I needed to speak to Neon Reef yesterday and went via their Help @neonreef.co.uk and got a personal reply within 15 minutes. 

The Administrators offices are in Brighton. 

Address

Suite 3 Regency House, 91 Western Road, Brighton, BN1 2NW

Final Statement.

Following email received from NR when I queried the final statement.

Good afternoon

 

Thank you for your enquiry.

 

Your final bill from Neon Reef has yet to be issued. It will be produced within six weeks of your account being transferred to British Gas and will utilise your meter reading from 03/12/21 to recalculate and update your closing balance.

 

If you have any further questions, please do not hesitate to ask.

 

Warmest Regards

 

Eden

Neon Reef Support Team

W| www.neonreef.co.uk

 

Rob Croxen, Paul Berkovi and Mark Firmin were appointed as Joint Administrators of Neon Reef Limited ("the Company") on 24 November 2021.

 

The Company’s affairs, business and property are being managed by the Joint Administrators, who act as agents of the Company without personal liability.

 

 

Please consider the environment before printing this email

This message is private and confidential. If you have received this in error, please notify us at neonreef.co.uk and remove it from your system. The recipient should check this email and any attachments for the presence of viruses. Neon Reef accepts no liability for any damage caused by any virus transmitted by this email.

 

 

 

MWT

keiran said:

On 15 Nov, Neon reef have produced a "Final Energy Statement" for 6/10/21 to 6/11/21 in my account

But they were supplying until 2 Dec , I believe and a big D/D was taken on 8 Nov which doesn't show on the statement, but is itemised under "bills and payments" 

The supply officially switch to BG on 21/11/21 so NR should be invoicing for use up to that date.

It may have taken longer to update the supplier ID, but that doesn't affect the date the responsibility shifted to BG.

brewerdave

Apologies if I missed anything - but has anyone got a meter reading showing on the BG site yet. App is still nagging for a reading even tho I've given it on website AND app !

[Deleted User]

@brewerdave See my post of yesterday on the previous page. Unless you’ve blocked me, of course. 😉 

That’s why I was trying to contact NR yesterday (again see an earlier post). The one reply I did get (unnamed) effectively said ‘I don’t know why BG are saying that’ and chuntering.