Neon Reef - any views?

Farway

brewerdave said:

Have now received the DD email notice from Neon Reef dated 5th, reducing my DD to £0 . However , DD was due on the 6th so will be interesting to see whether they attempt to collect ! Especially as I cancelled with the bank over a week ago !!

I'm in the same position with DD cancelled.

Had BG & NR been quicker sending out e mails I probably would've left the DD alone for the promisedmoving it over to BG, now I'll just set up an new BG DD once when they get round to letting me know the details

CRISPIANNE3

I too received an email NR advising my dd would now be zero. Being proactive I have contacted BG and got them to set up a variable direct debit for me so I only pay for the energy consumed. 

AbbieCadabra

CRISPIANNE3 said:

I too received an email NR advising my dd would now be zero. Being proactive I have contacted BG and got them to set up a variable direct debit for me so I only pay for the energy consumed. 

Can this be a monthly DD on this welcome tariff do you know? (Sorry if already asked previously, just trying to catch up & might have missed it)

Thanks

CRISPIANNE3

AbbieCadabra said:

CRISPIANNE3 said:

I too received an email NR advising my dd would now be zero. Being proactive I have contacted BG and got them to set up a variable direct debit for me so I only pay for the energy consumed. 

Can this be a monthly DD on this welcome tariff do you know? (Sorry if already asked previously, just trying to catch up & might have missed it)

Thanks

Mine is but is a variable dd.

brewerdave

Multiple nags from BG for a meter read within a +/- 5 day window of today - but no way on the website of submitting!!

CRISPIANNE3

brewerdave said:

Multiple nags from BG for a meter read within a +/- 5 day window of today - but no way on the website of submitting!!

They sent me a text message and I had to click on the link contained within that text.

brewerdave

CRISPIANNE3 said:

brewerdave said:

Multiple nags from BG for a meter read within a +/- 5 day window of today - but no way on the website of submitting!!

They sent me a text message and I had to click on the link contained within that text.

Haven't given them my mobile no. cos its an old phone - not smart!! I'll try setting up the app on a tablet.

Shedman

brewerdave said:

CRISPIANNE3 said:

brewerdave said:

Multiple nags from BG for a meter read within a +/- 5 day window of today - but no way on the website of submitting!!

They sent me a text message and I had to click on the link contained within that text.

Haven't given them my mobile no. cos its an old phone - not smart!! I'll try setting up the app on a tablet.

Dave

Log in, go to the Help tab and type in Meter Readings in search box. Then under the results there should be something about giving a meter reading and from there it seems to open up links to add meter readings.  Strange way of getting there though....

kiis10295

2 weeks since NR collapsed. I still have yet to receive a single email from either NR or BG. Last email was about a month ago about last months bill.

brewerdave

Shedman said:

brewerdave said:

CRISPIANNE3 said:

brewerdave said:

Multiple nags from BG for a meter read within a +/- 5 day window of today - but no way on the website of submitting!!

They sent me a text message and I had to click on the link contained within that text.

Haven't given them my mobile no. cos its an old phone - not smart!! I'll try setting up the app on a tablet.

Dave

Log in, go to the Help tab and type in Meter Readings in search box. Then under the results there should be something about giving a meter reading and from there it seems to open up links to add meter readings.  Strange way of getting there though....

Ludicrous but true ! Have now submitted opening read - thankyou !!