Neon Reef - any views?

Liku

It's definitely not showing an account number for me. Start date is still 3/12 and it asked me to submit a reading now which I did. I checked on android and on my laptop.
I also got the email from NR about amending my dd to £0. I assume that is so that it's still in place so BG can take it over.

[Deleted User]

BG update.

I can also access my account online. However, the web site seems much flakier than the app. All the stuff is there, but it will not accept a meter reading. Meanwhile, the app WILL accept a meter reading, but does not appear to save it if I log out. It's gone when I log back in! 

My switch date is still apparently 2/12. 

I really enjoy all this SoLR palaver, with every day presenting a new and different and time consuming problem...

Ho hum. 

Ignite

I'm now listed as being supplied by BG on the check my supplier, and my account is now properly active on the BG site.  There is the small issue of Direct Debit setup - call this number....

brewerdave

Ignite said:

  There is the small issue of Direct Debit setup - call this number....

Good luck with that !!!

Ignite

brewerdave said:

Ignite said:

  There is the small issue of Direct Debit setup - call this number....

Good luck with that !!!

Easy.  I was on the phone for a total of 8 minutes and it is all set up.  About 30 seconds on hold in the queue and that was it.

[Deleted User]

Given that currently there appears to be no price difference between paying by direct debit and paying standard quarterly, I will not be setting up a direct debit anyway, until such time as that changes. 

CRISPIANNE3

Ignite said:

brewerdave said:

Ignite said:

  There is the small issue of Direct Debit setup - call this number....

Good luck with that !!!

Easy.  I was on the phone for a total of 8 minutes and it is all set up.  About 30 seconds on hold in the queue and that was it.

what number did you ring please

Ignite

CRISPIANNE3 said:

Ignite said:

brewerdave said:

Ignite said:

  There is the small issue of Direct Debit setup - call this number....

Good luck with that !!!

Easy.  I was on the phone for a total of 8 minutes and it is all set up.  About 30 seconds on hold in the queue and that was it.

what number did you ring please

03332029802

ghostwriter

Deleted_User said:

BG update.

I can also access my account online. However, the web site seems much flakier than the app. All the stuff is there, but it will not accept a meter reading. Meanwhile, the app WILL accept a meter reading, but does not appear to save it if I log out. It's gone when I log back in! 

I'm seeing the same thing. I suspect it's a overnight update, readings didn't show up same day when I was with Neon Reef either.

On the subject of meter readings, I gave Neon a reading on the 21st when asked and I've given BG a reading today.  What happens to the units I've used in between?

Poundwize

Got a sales order email on 24/11 but nothing since then. Wondering if I should actively contact BG or wait for them to confirm account has been setup