Neon Reef - any views?

grandadgolfer

Strange how email transcripts aren't being sent

Inigo_Montoya

normally I'd be willing to at least consider trying to change the three Neon Reef electric accounts  i manage over to BG Zero Fixed but Im already dealing with 7 SoLR switch-overs so I dont want any further complications

tg99

tg99 said:

Actually just logged into my BG account (since already set up for my other electricity supply already with BG) and has my new supply order confirmation request on there but also a message to call them:

We need to talk to you

Please call us on 0333 202 9802

Don't worry, your switch is still in progress but there may be a delay. You don't need to call if you've already spoken to us about this.

Electricity tariff

HomeEnergy Secure Jan 2024 [MB]

Your order was placed on 

18th Nov 2021

That number is ‘closed’ and had to go back on live chat who informed me that the message on logging in was ‘an error’ and everything is on track…..we shall see!

keiran

I tried to switch to BG on their chat, and he told me to ring the sales team! 
Reluctant to do that, as there won't be a record of it 

tg99

keiran said:

I tried to switch to BG on their chat, and he told me to ring the sales team! 
Reluctant to do that, as there won't be a record of it 

Same here initially but I said I wanted to switch now via chat and agent said ok.

Patr100

With all this talk of jumping ship before we even know where the life boats are coming from am I the only N Reefer who's at least waiting for the name of the SOLR ? How risky is a move in this grey zone?

keiran

Be warned you need a lot of patience with the chat facility.
In my first attempt, I was advised to telephone instead. Next one, the chat operator took many minutes before responding to my comments, consistently, and I gave up. Next one, it seems the chat operator disconnected as he thought I wasn't responding (not true!). Next one simply sent me the link for a quote, saying I could switch tariff once the account was set up. With the next one, I implored him to stay online until I finished and ordered the quote, so that he could put a note about the required switch, etc and although he told me to take my time, when I reverted to chat after quickly finishing the quote, he'd gone. There were a couple of other disconnections, too

[Deleted User]

Not to mention taking up the whole thread. Can the BG discussion be separated out of what is supposed to be a Neon Reef discussion? 

Patr100

Deleted_User said:

Not to mention taking up the whole thread. Can the BG discussion be separated out of what is supposed to be a Neon Reef discussion? 

Agree. 

--

tg99

keiran said:

Be warned you need a lot of patience with the chat facility.
In my first attempt, I was advised to telephone instead. Next one, the chat operator took many minutes before responding to my comments, consistently, and I gave up. Next one, it seems the chat operator disconnected as he thought I wasn't responding (not true!). Next one simply sent me the link for a quote, saying I could switch tariff once the account was set up. With the next one, I implored him to stay online until I finished and ordered the quote, so that he could put a note about the required switch, etc and although he told me to take my time, when I reverted to chat after quickly finishing the quote, he'd gone. There were a couple of other disconnections, too

I think perhaps me being an existing customer and already having an account set up for a different supply might have helped in me persuading them to do switch manually over chat as she didn’t really need many details other than MSN, useage.