Neon Reef - any views?

CRISPIANNE3

BG offered me this deal by online chat and told me to click on link but the tariff not showing. Is there something special I need to do please. T

I have found the best deal and i would like to suggest you to go for 
Exclusive Energy Jun 2022v2
Standard unit rate18.612p per kWh
Standing charge 22.129p fixed until oct 2022.

ivanleo

For all those who keep worrying about BG not honouring the zero 2022 fix: If British Gas confirms that that tariff is available to you and you switch in reliance of that commitment, that is part of the legally binding contract between you and British Gas. If they purport to repudiate it, they'd have to contend with the Ombudsman or the small claims court, neither of which would let them get away with it. The agreed rate is the rate that you have agreed with British Gas, regardless of what tariff might appear on your account.

Their ability to refuse to honour the fix zero 2022 tariff is no more greater than their ability to move you from whatever tariff you're on to a 10 year fix at £39.00 per unit (i.e. zero). You are legally bound to pay them at the agreed rate, they are not legally entitled to collect a penny more.

brewerdave

Penelopa.Pitstop said:

I wasted 2h on BG chat trying to get anywhere with joining them and getting put on Fixed Zero Oct 2022. I was disconnected twice when I was transfered to another agent. And, now I have to wait again in a queue to make sure, they don't put me on their expensive tariffs, because prices are crazy. I would rather take chance with SOLR, than end up with standard BG tariff of 39p per 1kWh.

What are the chances of Bristol Energy or Utility Warehouse to survive? Don't want to move to 3rd company this year only to learn it's dead in a month.

Bristol Energy is now Together Energy in disguise - and since they owe £12.4m in renewable obligations and have said they can't pay, their chances of survival don't look high!!

happybagger

TonySimon said:

Yes, I was due a refund from July when I left.  They stopped replying to me and they did not reply to the Ombudsman.  Then the day they stop trading they finally decided to reply....

"Good morning,

 Thank you for your email. It is with deep sadness that we have ceased trading, but please feel assured your credit will be secure under OFGEM’s safety net.  Any credit will be transferred to the new appointed supplier no credit will be lost.

 OFGEM are working to have a Supplier of Last Resort appointed and as soon as a new supplier has been appointed you will be updated.  We would recommend not cancelling any Direct Debits, and If you are able to, take a meter reading and update this via your online account"

I have zero sympathy for them and I feel they have been downright dishonest to their customers.

Yes, I had moved out from Neon Reef in July at the end of my fixed rate. Credit balance of £150 still there.
New supplier was 12 months fixed with PFP Energy, now also gone under. Credit wasn't transferred to them.
I have a small debit balance with PFP as they failed to set up the DD correctly, so that will transfer to BG in time, but will be interesting to see what hurdles I now find in trying to get Neon's credit back, now that PFP have also gone.

grandadgolfer

ivanleo said:

For all those who keep worrying about BG not honouring the zero 2022 fix: If British Gas confirms that that tariff is available to you and you switch in reliance of that commitment, that is part of the legally binding contract between you and British Gas. If they purport to repudiate it, they'd have to contend with the Ombudsman or the small claims court, neither of which would let them get away with it. The agreed rate is the rate that you have agreed with British Gas, regardless of what tariff might appear on your account.

Their ability to refuse to honour the fix zero 2022 tariff is no more greater than their ability to move you from whatever tariff you're on to a 10 year fix at £39.00 per unit (i.e. zero). You are legally bound to pay them at the agreed rate, they are not legally entitled to collect a penny more.

Still a right f4nny on though

lisyloo

ivanleo said:

For all those who keep worrying about BG not honouring the zero 2022 fix: If British Gas confirms that that tariff is available to you and you switch in reliance of that commitment, that is part of the legally binding contract between you and British Gas. If they purport to repudiate it, they'd have to contend with the Ombudsman or the small claims court, neither of which would let them get away with it. The agreed rate is the rate that you have agreed with British Gas, regardless of what tariff might appear on your account.

Their ability to refuse to honour the fix zero 2022 tariff is no more greater than their ability to move you from whatever tariff you're on to a 10 year fix at £39.00 per unit (i.e. zero). You are legally bound to pay them at the agreed rate, they are not legally entitled to collect a penny more.

In theory yes, but I have not received a transcript.

ivanleo

lisyloo said:

ivanleo said:

For all those who keep worrying about BG not honouring the zero 2022 fix: If British Gas confirms that that tariff is available to you and you switch in reliance of that commitment, that is part of the legally binding contract between you and British Gas. If they purport to repudiate it, they'd have to contend with the Ombudsman or the small claims court, neither of which would let them get away with it. The agreed rate is the rate that you have agreed with British Gas, regardless of what tariff might appear on your account.

Their ability to refuse to honour the fix zero 2022 tariff is no more greater than their ability to move you from whatever tariff you're on to a 10 year fix at £39.00 per unit (i.e. zero). You are legally bound to pay them at the agreed rate, they are not legally entitled to collect a penny more.

In theory yes, but I have not received a transcript.

I took a screenshot

BigBlueSky

Just helped a family member get the British Gas deal (We should both get an Amazon Gift Card referral too). 

It was a nightmare on Live Chat, but make sure you click on the 'Envelope' icon at the bottom of the chat window to make sure you receive an email of the chat transcript afterwards for proof.

elucidate

I signed up yesterday but have received zero emails from BG to confirm my order. Has anyone else had the same problem?

elucidate

BigBlueSky said:

Just helped a family member get the British Gas deal (We should both get an Amazon Gift Card referral too). 

It was a nightmare on Live Chat, but make sure you click on the 'Envelope' icon at the bottom of the chat window to make sure you receive an email of the chat transcript afterwards for proof.

The transcript thing doesn't work. It's better to use the Print option and print the transcript to a PDF.