Neon Reef - any views?

LadFromWales85

https://quote.neonreef.co.uk/

The site appears to not be allowing customers to view tariffs at the moment.  I am presented with just the page backdrop once giving it my address and usage details.

wittynamegoeshere

LadFromWales85 said:

https://quote.neonreef.co.uk/

The site appears to not be allowing customers to view tariffs at the moment.  I am presented with just the page backdrop once giving it my address and usage details.

It appears to be fully functional here, I enter my postcode and it shows all the houses in my area.

Weren't they ordered to stop taking on new customers about a week ago, or was this news a mistake?

wittynamegoeshere

Ah - OK, if I go through the process then, after giving my usage, I get the "Choose Your Tariff" heading at the top of the screen with a page full of nothing.

Someone's pulled some kind of plug.

QrizB

wittynamegoeshere said:

Ah - OK, if I go through the process then, after giving my usage, I get the "Choose Your Tariff" heading at the top of the screen with a page full of nothing.

I got the same when I checked yesterday.

Someone's pulled some kind of plug.

It certainly seems that way.

alsa1

Annoyingly NR have started estimating the readings, despite having a recently installed SMETS2. They took the initial first read from the meter, but now they have estimated it in both subsequent months. 

wittynamegoeshere

alsa1 said:

Annoyingly NR have started estimating the readings, despite having a recently installed SMETS2. They took the initial first read from the meter, but now they have estimated it in both subsequent months. 

That is precisely what Symbio were doing to me in the months before they went bust.  No readings at all from the brand new meter that they had installed, and they ignored all the readings I kept giving them.  Eon have already managed to read it, so there was obviously nothing wrong with it.

I guess they have to find a new strategy for their cash fix now that the new customer taps have been turned off.

alsa1

wittynamegoeshere said:

alsa1 said:

Annoyingly NR have started estimating the readings, despite having a recently installed SMETS2. They took the initial first read from the meter, but now they have estimated it in both subsequent months. 

That is precisely what Symbio were doing to me in the months before they went bust.  No readings at all from the brand new meter that they had installed, and they ignored all the readings I kept giving them.  Eon have already managed to read it, so there was obviously nothing wrong with it.

I guess they have to find a new strategy for their cash fix now that the new customer taps have been turned off.

Yes its not good at all, I would love to hear their reasoning as to why are they able take the first read but not others? And of course on both the estimated reads, they were higher than actual use!

brewerdave

Haven't yet received my invoice/statement for the past month altho meter read appears on the website; this is the latest since I joined them in February -wonder if the system is finally falling over ?

[Deleted User]

Even I must admit that apparently using higher estimated readings, rather than lower actual readings, is a bit dodgy to say the least. 

Shedman

brewerdave said:

Haven't yet received my invoice/statement for the past month altho meter read appears on the website; this is the latest since I joined them in February -wonder if the system is finally falling over ?

Likewise.  Normally get them around 10-11th of month.  

At least per my calcs I no longer have a credit balance and now owe them a couple of quid which is a position I'd rather be in if/when things go belly up