Neon Reef - any views?

Ignite

Yep, it's Neon Reef

It is with regret that we must announce that Neon Reef is ceasing to trade.

 

Customers need not worry, their supplies are secure and domestic credit balances are protected.

Ofgem’s advice is not to switch, but to wait until they appoint a new supplier for you and also to take a meter reading ready for when your new supplier contacts you. This will help make sure that the process of handing customers over to a new supplier, and honouring domestic customers’ credit balances, is as hassle free as possible for customers. Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers. Alternatively, if customers need additional support, they can call Citizens Advice on 0808 223 1133 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

Customers will still be able to access the online portal via our website to view bills, provide meter reads and see usage.

Click here for a list of Frequently Asked Questions, or for free impartial advice you can contact the CAB (Citizens Advice Bureau) on 0808 223 1133.

For emergencies only: Should you find yourself with no electricity, please email emergencies@neonreef.co.uk. Please note this email is only for customers with no electricity.

Electricity Emergency

If you spot a potential electrical hazard or experience a power cut, call 105 or 0800 40 40 90. The free phone line is open 24 hours a day, 7 days a week.

QrizB

Where's @GingerTim ?

(For reference.)

benwarwick123

Sad to see the company cease to trade but it was expected and the alarm bells were ringing and everyone called me mad on another thread , when I chose to move from neon reef to octopus energy on an electric tariff fixed at 18.6p per kwh till november 2023.. move completes next Tuesday.

GingerTim

QrizB said:

Where's @GingerTim ?

Relieved that he doesn't have to eat his shoes. 

(But more seriously, commiserations to customers now enduring the inevitable, and to Neon Reef's employee).

QrizB

From the Ofgem announcement:

Neon Reef limited supplies around 30,000 domestic electricity customers

It sometimes seems like most of those must be MSE'ers. At least they can't claim that no-one warned them and

this is all a huge surprise ...

benwarwick123 said:

Sad to see the company cease to trade but it was expected and the alarm bells were ringing and everyone called me mad on another thread , when I chose to move from neon reef to octopus energy on an electric tariff fixed at 18.6p per kwh till november 2023.. move completes next Tuesday.

It was a good call. I imagine your switch is far enough along that it will complete, just watch that the SoLR doesn't try to switch you back!

Gerry1

Sad to see them go. 

They did what it said on the tin, providing me with cheap electricity for sixteen months, and kept the original price long after the variable Aqua One tariff had been withdrawn for new customers.  The lack of a call centre wasn't a problem, they replied very promptly at least until the start of the energy crisis. It was fun while it lasted !

[Deleted User]

Super news.   Lovely piece of timing from Ofgem. 

Neon Reef had an employee? 

Takes immediate reading. 

Ignite

So when does the new SOLR tariff kick in?  Is it from today or from the date that the SOLR gets appointed? 

There is also the fun and games that 3 of the big companies (EON, EDF and BG) have closed their capped variable tariffs to new customers (https://www.telegraph.co.uk/money/consumer-affairs/biggest-energy-firms-accused-denying-cheapest-deals-new-customers/).  How will this play out if we are transferred to one of these 3 companies?

benwarwick123

QrizB said:

From the Ofgem announcement:

Neon Reef limited supplies around 30,000 domestic electricity customers

It sometimes seems like most of those must be MSE'ers. At least they can't claim that no-one warned them and

this is all a huge surprise ...

benwarwick123 said:

Sad to see the company cease to trade but it was expected and the alarm bells were ringing and everyone called me mad on another thread , when I chose to move from neon reef to octopus energy on an electric tariff fixed at 18.6p per kwh till november 2023.. move completes next Tuesday.

It was a good call. I imagine your switch is far enough along that it will complete, just watch that the SoLR doesn't try to switch you back!

funnily enough the Neon Reef switch on the Octopus website said " Congratulations your switch will complete" last Monday. I thought the'd argue as I had an exit fee of £36 but they was happy to see my go and now of course I don't have to pay an exit fee.

Also dont forget to cancel your Neon reef direct debits ( just the put money aside) as I know a few people who have been billed by EDF and Utility point this last month.

molerat

Ignite said:

Ofgem protects customers of Neon Energy Limited ............

https://www.ofgem.gov.uk/publications/ofgem-protects-customers-neon-energy-limited-and-social-energy-supply-ltd

Well, I never expected that to happen !