Neon Reef - any views?

dbks

youravinalarrrf said:

The clever money would suggest that Neon Reef will be forced into administration on or before this coming Wednesday. It's now gone way too far to have any other outcome.

...

I can only think youravinalarrrf

Shedman

ivanleo said:

Well somehow they're still going.

Each day's an extra quid saved vs capped rate....😀

CRISPIANNE3

Very impressed with this company. Sorry doom and gloom mongers but I am only being truthful. Just received an email from them requested a meter read. Although I joined on the 11 October they will not be taking my  payment now until the 11 Dec ember. So at the moment it is a win win situation for me because so far no payments have been made.  

 However the reason for the delay in payments was because I panicked reading through a lot of negative posts and requested the switch be cancelled. Because Symbio was now insolvent they could not put me back to them hence reason I remain with NR.

So if it were not for the doom mongers I would have already paid monies on account. A big thank to the doom mongers for making this situation possible.

EssexHebridean

As long as you're doing the calculations and stashing what will be due to them away, then all good for you - this is exactly the sort of situation which can lead to people getting into problems though if they don't think/know to do that. 

wittynamegoeshere

I'm pretty sure they're much faster at taking payments if you don't muck it up by cancelling the switch during the process.

Lots of people have been saying they switch really quickly, much faster than most suppliers.

I don't blame people for taking them up on the offer at all, I'd be there too if I wasn't already in the SoLR process.  I decided I preferred keeping things simple over saving a couple of quid for loads of extra admin if/when the inevitable happens.  One SoLR process at a time is enough for me.

booshya

CRISPIANNE3 said:

Very impressed with this company. Sorry doom and gloom mongers but I am only being truthful. Just received an email from them requested a meter read. Although I joined on the 11 October they will not be taking my  payment now until the 11 Dec ember. So at the moment it is a win win situation for me because so far no payments have been made.  

 However the reason for the delay in payments was because I panicked reading through a lot of negative posts and requested the switch be cancelled. Because Symbio was now insolvent they could not put me back to them hence reason I remain with NR.

So if it were not for the doom mongers I would have already paid monies on account. A big thank to the doom mongers for making this situation possible.

Don't I remember you posting that Neon Reef collected their first payment from you on the day you were first supplied by them, i.e. 11th October?
But that you recalled that payment under the DD guarantee 2 days later?

The DD guarantee states that:
"If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to"

Whether or not Neon Reef do ask you to pay it back, I don't know.

But I think I read that Neon Reef apply aditional charges for DD payments not honoured (unless you make alternative payment by the end of the same day)

I wonder if they will waive that charge for you too?

ChaunceyGardiner

booshya said:

CRISPIANNE3 said:

Very impressed with this company. Sorry doom and gloom mongers but I am only being truthful. Just received an email from them requested a meter read. Although I joined on the 11 October they will not be taking my  payment now until the 11 Dec ember. So at the moment it is a win win situation for me because so far no payments have been made.  

 However the reason for the delay in payments was because I panicked reading through a lot of negative posts and requested the switch be cancelled. Because Symbio was now insolvent they could not put me back to them hence reason I remain with NR.

So if it were not for the doom mongers I would have already paid monies on account. A big thank to the doom mongers for making this situation possible.

Don't I remember you posting that Neon Reef collected their first payment from you on the day you were first supplied by them, i.e. 11th October?
But that you recalled that payment under the DD guarantee 2 days later?

The DD guarantee states that:
"If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to"

Whether or not Neon Reef do ask you to pay it back, I don't know.

But I think I read that Neon Reef apply aditional charges for DD payments not honoured (unless you make alternative payment by the end of the same day)

I wonder if they will waive that charge for you too?

Doom monger!

CRISPIANNE3

booshya said:

CRISPIANNE3 said:

Very impressed with this company. Sorry doom and gloom mongers but I am only being truthful. Just received an email from them requested a meter read. Although I joined on the 11 October they will not be taking my  payment now until the 11 Dec ember. So at the moment it is a win win situation for me because so far no payments have been made.  

 However the reason for the delay in payments was because I panicked reading through a lot of negative posts and requested the switch be cancelled. Because Symbio was now insolvent they could not put me back to them hence reason I remain with NR.

So if it were not for the doom mongers I would have already paid monies on account. A big thank to the doom mongers for making this situation possible.

Don't I remember you posting that Neon Reef collected their first payment from you on the day you were first supplied by them, i.e. 11th October?
But that you recalled that payment under the DD guarantee 2 days later?

The DD guarantee states that:
"If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to"

Whether or not Neon Reef do ask you to pay it back, I don't know.

But I think I read that Neon Reef apply aditional charges for DD payments not honoured (unless you make alternative payment by the end of the same day)

I wonder if they will waive that charge for you too?

Thanks for your concern however they will not be charging me for a returned dd. Please see emails below from 14 October from Neon Reef. Also originally  cancelled under the 14 day cooling off period. 

quote

Thank you for contacting us.

 

As your switch is already complete as of 11/10/2021, we are arranging for an erroneous transfer, so your supply is returned to the previous supplier as soon as possible. As soon as your previous supplier accepts our proposal your supply will be returned to them, and they will bill for the period if was briefly with Neon Reef as though the switch did not take place.

 

If you have any further questions, please do not hesitate to ask.

 

 

Warmest Regards

 

Dave 

 

Neon Reef Support Team

W| www.neonreef.co.uk

Email dated 25 October

---- On Mon, 25 Oct 2021 13:01:29 +0100 Neon Reef Help<help@neonreef.co.uk> wrote ----

Good Morning,

 

Thank you for contacting us.  Unfortunately, as Symbio ceased trading, we are unable to return your electricity supply.

 

If you do not wish to be supplied by Neon Reef, please contact the newly appointed supplier who took over Symbio customers to ask them to initiate an erroneous transfer.

 

Please Note:  Your tariff with your previous supplier may not be honoured by the newly appointed supplier.

 

If you have any further questions, please do not hesitate to ask.

 

 

Warmest Regards

 

Dave 

 

Neon Reef Support Team

W| www.neonreef.co.uk

 

Please consider the environment before printing this email

This message is private and confidential. If you have received this in error, please notify us at  help@neonreef.co.uk and remove it from your system. The recipient should check this email and any attachments for the presence of viruses. Neon Reef accepts no liability for any damage caused by any virus transmitted by this email.

 

 Unquote

Also THEY cancelled the dd and the returned payment was marked as an Indemnity claim on their side.

Sorry no doom and gloom to see here!

 

grandadgolfer

Well another week and NR still in business......sorry doom-mongers

Shedman

And they didn't get named in the latest Ofgem wrist slapping news release...

Ofgem orders five suppliers to pay £575,000 for Feed-in Tariff scheme

Ofgem is issuing five suppliers with provisional orders, compelling them to pay £575,000 in total for the Feed-in Tariff scheme. 

The Feed-in Tariff (FIT) scheme, which is administered by Ofgem, provides payments to owners of small-scale renewable energy generators, and is funded through compulsory levies on suppliers. 

In total, five suppliers will receive provisional orders for failure to make payment by the second quarter payment deadline of 10 November 2021. Failure to pay may cause mutualisation to be triggered. 

Any supplier that failed to meet the deadline is in breach of the Electricity Supply Standard Licence Condition (“SLC”) 33.  

 The five suppliers must now make the payments owed immediately.  

If the suppliers fail to comply with the order, Ofgem may take further enforcement action and they could end up having their licences revoked or face a financial penalty. 

The suppliers and amounts owed are: 

Suppliers	Amount owed
Whoop Energy	£19,013
Simply Your Energy/ Entice	£28,353
Social Energy Supply	£28,735
Delta Gas and Power	£46,701
Orbit Energy	£451,296

Really not looking good for Orbit, Whoop and Entice...