Samsung Nu 7000 series TV unable to update notification 24 May 2020 at 3:21PM in Consumer rights 67 replies 7.6K views

timmy963

I don't understand why people bother buying a TV for smart features. Almost every single time after a year or two apps stop working because developers and the manufacturer stops supporting it which leaves you with a standard TV.
Just get a Fire Stick and have done with it.

[Deleted User]

timmy963 said:

I don't understand why people bother buying a TV for smart features. Almost every single time after a year or two apps stop working because developers and the manufacturer stops supporting it which leaves you with a standard TV.
Just get a Fire Stick and have done with it.

I agree that the SMART features on TVs are very soon no longer supported across every manufacturer. I also agree a Fire Stick is a cheap alternative/solution. 

However, I do have some sympathy for the customers who purchased this Samsung 7000 series which seems to have a built-in hardware redundancy. 

FixOurSamsung

Hi,

There have been many discussions on how to "fix" these flawed TVs and none of them work.  In my opinion Samsung are confounding the issue to muddy the water.

Essentially the available memory on the TVs is not sufficient to contain the patch. Part of the problem is because Samsung has deals with certain companies to hardcode their apps on their TVs. These hard-coded apps take up storage space that would have otherwise been used for the security patch.

No amount of rebooting and resetting and rejuggling is going to make the problem go away.

Regards,

Chris

Edithgrand

Is the RU7400 range also affected with this problem ?

monk2

I believe the RU7000 series is the 2019 replacement for the NU7000 series from 2018. I understand Samsung have returned to 4GB internal memory to allow security and firmware updates along with forced Apps.

This is after Samsung have been made aware of the unusable product from the NU7000 range and the problems throughout the world people are having with the reduced memory of the NU7000 range from 2018 making these sets unfit for purpose. But still Samsung refuse to recall , they replace parts with  the knowledge  it will  not rectify the problem, these delay tactics are to push sets out of warranty.

dainewton

I also have this issue. 43inch NU7400 bought from John Lewis in the UK in December 2018. ...Says installed memory is not enough to do the update , regardless of deleting all apps, resetting device etc. Photo below.

FixOurSamsung

Below quote from Samsung regarding security.

RIDGEFIELD PARK, NJ – June 15, 2018 – At Samsung, we understand how critically important privacy is and will continue to be for our customers. This is why, in 2018, we are working to provide consumers with new and innovative devices that take the home entertainment experience to the next level. While our Smart TVs deliver the great benefits of staying connected, our Privacy and Security teams are working hard to help provide a secure experience for everyone using a Samsung TV.

In an effort to bolster the security of our devices, we are now introducing new security features designed to create a safer online experience with key security enhancements – from browsing the internet on Smart TVs, protecting information users share on websites, and remotely controlling the Smart TV with a mobile device.

Our Internet connected Smart TVs are no longer able to receive security patches. How are consumers being protected?

monk2

Below is the rest of the statement from  Samsung  RIDGEFIELD PARK, NJ – June 15, 2018 that fixoursamsung posted above.

Interesting to read the last paragraph that is highlighted in Bold below

Here is an overview of the new security enhancements included in the latest rollout of Samsung’s 2018 Smart TV firmware v1051.2 update.

Safer online experience
The Smart TV firmware update supports a more secure internet browsing experience for the TV which employs enhanced communication methods for data transfer that enables safer internet access.

Multilayer security updates
Updates to our Smart TV platform, which now includes new security enhancements.

• Increased access controls to the Smart TV keyboard. We have enhanced the security controls on the Smart TV keyboard to help protect critical information entered by users, such as usernames and passwords, to access apps and other features from being viewed by others.Enhanced validation measures for remote control of the Smart TV. Remote access to the Smart TV through a user’s device will be authenticated with unique user device identifiers. These measures are designed to limit access to malicious sites, to validate the application programming interfaces (APIs) that allow access to remote devices and to prevent unauthorized or unsecured access to the Smart TV.As we know that consumers value data security as much as their viewing experience, our Privacy and Security teams will continue to evaluate the safety of the online experience in our products, such as the safety of integration with mobile apps.

We are listening and learning from our customers, in order to seamlessly blend security functions that will not inhibit the design and functionality of our Smart TVs.

Protecting consumers’ privacy and the security of our devices is a top priority at Samsung and we continually work to improve our security features. As our new firmware update prepares to rollout, we remind all of our customers to keep their software and applications updated at all times.

tiredandgaming

I've got the Samsung NU7120, bought it from Argos December 2018 . Now got this error. Can't even apply Samsung's own updates for this TV. Utterly disgusting.

deanos

can it be updated via usb on a memory stick ?