Samsung Nu 7000 series TV unable to update notification 24 May 2020 at 3:21PM in Consumer rights 67 replies 7.6K views

MackayL

I Also have this issue with my NU7120 that I bought from John Lewis last year. I have contacted JL twice but not heard back from them. Very disappointed. 

mikmac1

DoaM said:

 And it this is possible, see if there's a custom firmware without the bloatware.

This would almost definitely invalidate any warranty. 

iwant2savemoney

I am also following the Samsung community thread, also posted on it, there is absolutely no work around this problem, fortunately I purchased mine from John Lewis so have a 5 year warranty, someone who purchased from J L Is waiting for a replacement motherboard, I will see how that turns out, I have been in contact with J L and they are prepared to send out someone to look at the TV, I have put this on hold untill I see what happens to the other J L customer, but I will absolutely support this thread.

Just to add, when I was in contact with J L tech support they talked me through the usuall reset tv, did that while on the phone, same problem when reset, no storage, TV is unfit for purpose, it is NOT a smart TV.

monk2

DoaM said:

I meant to factory reset after disconnecting from the network. That way it may not necessarily install all the bloatware.

Or see if there's a method to load the new firmware directly from USB after a factory reset (before it has a chance to reinstall the old one). And it this is possible, see if there's a custom firmware without the bloatware.

I bought this TV in good faith expecting it to be able to do its own updates without me trying to do work around or none Samsung firmware. As already posted this would invalidate any warranty I'm sure. All i want is a TV that i can add Apps to that is not full of Samsung Stock Apps and can update, it doesn't seem to much to ask for.

JJ_Egan

<All i want is a TV that i can add Apps to >

Is it supposed to be able to do that ??add your own apps that is .

No Smart TV i have bought has that

Tony2000

JJ_Egan said:

<All i want is a TV that i can add Apps to >

Is it supposed to be able to do that ??add your own apps that is .

No Smart TV i have bought has that

He doesn't mean his own apps, he means the apps available on Samsung's app store.

DoaM

monk2 said:

DoaM said:

I meant to factory reset after disconnecting from the network. That way it may not necessarily install all the bloatware.

Or see if there's a method to load the new firmware directly from USB after a factory reset (before it has a chance to reinstall the old one). And it this is possible, see if there's a custom firmware without the bloatware.

I bought this TV in good faith expecting it to be able to do its own updates without me trying to do work around or none Samsung firmware. As already posted this would invalidate any warranty I'm sure. All i want is a TV that i can add Apps to that is not full of Samsung Stock Apps and can update, it doesn't seem to much to ask for.

Where did I say you were compelled to follow my advice? I was simply suggesting options should you get nowhere with Samsung.

monk2

Sorry if my post was not clear. Samsung have filled the internal memory of my TV with stock Apps that they get paid for. The memory on this model has been reduced from previous and later models, it does not have the capacity  to add any more Apps from the Samsung Store. Samsung do not allow us to delete any of the Apps they force onto the set.

JJ_Egan

Force  ?? surely these apps are part of what you bought and not something that has been added a few months down the line .

< All i want is a TV that i can add Apps to that is not full of Samsung Stock Apps and can update, it doesn't seem to much to ask for.>

Basically that appears a total failure for you to research what you are buying in the first place .

monk2

JJ_Egan said:

Force  ?? surely these apps are part of what you bought and not something that has been added a few months down the line .

< All i want is a TV that i can add Apps to that is not full of Samsung Stock Apps and can update, it doesn't seem to much to ask for.>

Basically that appears a total failure for you to research what you are buying in the first place .

Actually i think forced is the right word. These Apps are in fact added  months down the line as new channels come on air,  as long as they are willing to pay Samsung to do so. Since buying the TV Samsung have added  many Apps to my set without my consent and with me unable to delete them. These are taking up internal memory which is very limited and when a firmware update comes along i get a message saying unable to update internal memory full. If  the TV had been manufactured  with enough internal memory to allow these forced Apps i don't think i would care. The question i asked in my first post was about being unable to update the firmware.  Since the problem has started and talking with others i have been made aware how little memory this set has compared to the 2017 and 2019 models.

If the next post is saying perhaps i should have checked how much memory the TV had before buying.... It's important to understand nowhere on the box or manual or the many reviews i read before my purchase does it mention how much internal memory the set has or in fact how much the memory has been reduced compared to other years models. or the problems this would cause.