Samsung Nu 7000 series TV unable to update notification 24 May 2020 at 3:21PM in Consumer rights 67 replies 7.6K views

JJ_Egan

Please read the thread .

This is a Consumer Rights section nothing to do with Samsung nor its Warranty .

As said if purchased in the UK the seller is responsible for your Consumer Rights not Samsung .

If non UK sale pointless posting on here , use your local law .

mobileron

Someone said that they didnt hear back from John Lewis,they will have offered you a 5 year warranty,push them for an exchange tv.

stragglebod

I have a Samsung smart TV that is several years old and well out of warranty. There was an issue with iPlayer last year which required a firmware upgrade which I couldn't get to install from the TV. I went through the support page on Samsung's website. One of their support team remoted into the TV (I needed to give them a passcode that appeared on the TV when they tried to connect) and sorted it out.

So give that a go.

Stand_my_ground

I bought my UE65NU7400 set, from John Lewis, just over a year ago
I originally noticed that my set had only 800MB as storage when I went into the apps section. Yes. 800MB. This couldn't be right, so I then noticed that all that was available was 110MB without me even adding an app to it. After the runaround with Samsung, I called John Lewis to report the issue, stating that in 2020 I have a TV that has the capacity of a CD and it only gives me the capacity to install ONE app. 
Further investigation led me to believe this is worldwide on the NU7xxx series. An entire series, globally, has been given less than 1GB of storage on the TV. Every other Samsung TV set, and range, has 4GB (including the RU7xxx, NU8xxx and older MU7xxx series).
As stated previously, the problem now arises after a factory reset giving you 110MB of free storage when initially purchased. But a year later, when Samsung adds more of it's own forced apps, when you factory reset you are left with only 40MB of free storage. To add more confusion to that equation, Samsung now wants to do it's own update. Fine, you ask, fire away. Unfortunately, the set needs 178MB of space to update ..... and I have 40MB

I have gone through protocol with John Lewis and they sent me a Samsung (accredited) engineer last Tuesday, to see if we could rectify the problem. They 'concluded' that I will need a new motherboard for TV with more storage. Whether this is a new motherboard for the NU8xxx series, or RU7xxx series is one thing. The other one is if they are compatible with my panel and set.
Tomorrow is dealine day for my call back from the engineers..
John Lewis were told by myself that if the engineers did not call back within the 5 working days, as promised, then I want a replacement set. This one is not fit for purpose as being described as a 'Smart TV', when you can only download, and use, only one app at a time.
John Lewis actually said 'Have you thought about buying a Firestick for apps?' I replied 'Why should I spend an extra £50 on a firestick, when I could have spend £50 more on a better TV. I never knew a TV came optional extras'
Let's face it. Anyone with any hardware knowledge knows this will not be fixed by software. 
Hardware is hardware and software is software.
My best analogy is going to buy a Samsung S20 phone. You get it delivered then turn it on. After all the installing and bloatware from Samsung, you THEN find you can only install one app because you don't have any storage.
Would you live with that?

To be fair, John Lewis have been excellent throughout all of this. They are also willing to refund me on my Firestick purchase. Incredible.
Samsung have been shocking. 
I will find out tomorrow on the outcome. But I expect this on a £350 set. Not a £800 set

wild666

IMHO any Smart TV should not be full of BLOATWARE any storage should be empty to allow the end user to install what they want onto the TV.

JJ_Egan

Let us know how you get on .

CR replace repair or refund at the vendors choice . Refund less deduction for use .

monk2

Hello. JJ Egan.

Thank you for taking the time to read my post on Samsung community website regarding the lack of internal memory on the NU7000 series TV. I am in fact a UK resident but in Greece at the moment due to lock-down.

I have been signed up to M.S.E. emails for well over 10 years  and felt so enraged by this problem that posted here for the first time.

In my first post i asked if other people had this message come on the screen (unable to update internal memory full)

Looking at the reply's it is obvious many do.   Not all countries have the good consumer services the UK can offer my hope was to bring this problem to peoples attention, make them aware it's a worldwide issue so they wouldn't be fobbed off by retailers or as Samsung has been doing since December 2018 promising firmware updates or new boards or promising to get back to you and never doing so.

If owners can get satisfaction either from the retailers or Samsung in the UK then that would make the possibility for owners at least in Europe as it would set a president that Samsung couldn't ignore and aren't all EU countries supposed to have the same rights.  Yes the TV was actually purchased in Greece.

JJ Egan i seem to have rubbed you up the wrong way. .. That was never my intention!

JJ_Egan

Rub me up no .

Just pointing out that your intention of getting ML etc to start a campaign was not going to happen .

All i am asking is what is the UK  Consumer Question you where asking .

Your first post was technical question not CR .(In my first post i asked if other people had this message come on the screen (unable to update internal memory full))

EU same rights no that's not true .

[Deleted User]

monk2 said:

I have been signed up to M.S.E. emails for well over 10 years  and felt so enraged by this problem that posted here for the first time.

As already pointed out, this is the Consumer Rights section of the forum. It's for advice and discussion around Consumer Rights in the UK. You purchased in Greece and so UK Consumer Rights do not apply. 

For some reason, you thought that by posting here the former owner of this site would somehow be prompted to take up your grievance with Samsung. That's definitely  not going to happen. 

As explained, this is simply a discussion forum. 

A far more appropriate part of the board for you to have posted your thread would have been "Campaigns Corner"

https://forums.moneysavingexpert.com/categories/campaigns-corner

However, describing posting here as a "game changer" is more than a little premature. If Samsung aren't taking action worldwide (and have 124 pages of people telling them about it on their own site) what effect do  you think a simple discussion thread here will have on them?  

To reiterate my earlier post, Martin Lewis no longer owns or has any active involvement in the running of this site. He'll therefore never see your thread.  

In addition, is this really something you expect swift action on during a Global Pandemic? The paid staff on this site  are swamped with queries around Covid19 affecting  finance and livelihood. 

In this instance and at this particular time, I fully expect your concerns about being unable to download updates  to your SMART television set will be very low down on their list of priorities. 

Sorry. 

JJ_Egan

Should be a simple fix if Samsung supply updates over USB > The firmware meta inf file is written so as to wipe system data and cache then install firmware .