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Samsung Nu 7000 series TV unable to update notification
in Consumer rights
67 replies 7.6K views
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I originally noticed that my set had only 800MB as storage when I went into the apps section. Yes. 800MB. This couldn't be right, so I then noticed that all that was available was 110MB without me even adding an app to it. After the runaround with Samsung, I called John Lewis to report the issue, stating that in 2020 I have a TV that has the capacity of a CD and it only gives me the capacity to install ONE app.
Further investigation led me to believe this is worldwide on the NU7xxx series. An entire series, globally, has been given less than 1GB of storage on the TV. Every other Samsung TV set, and range, has 4GB (including the RU7xxx, NU8xxx and older MU7xxx series).
As stated previously, the problem now arises after a factory reset giving you 110MB of free storage when initially purchased. But a year later, when Samsung adds more of it's own forced apps, when you factory reset you are left with only 40MB of free storage. To add more confusion to that equation, Samsung now wants to do it's own update. Fine, you ask, fire away. Unfortunately, the set needs 178MB of space to update ..... and I have 40MB
I have gone through protocol with John Lewis and they sent me a Samsung (accredited) engineer last Tuesday, to see if we could rectify the problem. They 'concluded' that I will need a new motherboard for TV with more storage. Whether this is a new motherboard for the NU8xxx series, or RU7xxx series is one thing. The other one is if they are compatible with my panel and set.
Tomorrow is dealine day for my call back from the engineers..
John Lewis were told by myself that if the engineers did not call back within the 5 working days, as promised, then I want a replacement set. This one is not fit for purpose as being described as a 'Smart TV', when you can only download, and use, only one app at a time.
John Lewis actually said 'Have you thought about buying a Firestick for apps?' I replied 'Why should I spend an extra £50 on a firestick, when I could have spend £50 more on a better TV. I never knew a TV came optional extras'
Let's face it. Anyone with any hardware knowledge knows this will not be fixed by software.
Hardware is hardware and software is software.
My best analogy is going to buy a Samsung S20 phone. You get it delivered then turn it on. After all the installing and bloatware from Samsung, you THEN find you can only install one app because you don't have any storage.
Would you live with that?
To be fair, John Lewis have been excellent throughout all of this. They are also willing to refund me on my Firestick purchase. Incredible.
Samsung have been shocking.
I will find out tomorrow on the outcome. But I expect this on a £350 set. Not a £800 set