Samsung Nu 7000 series TV unable to update notification

DoaM

deanos said:

can it be updated via usb on a memory stick ?

I asked that on page 1 ... not sure it was ever responded to.

Stand_my_ground

I have tried. But I couldn't ever get it to recognise the firmware update.
3 different usb sticks were tried
It will recognise the same sticks if they have media on them, so it's not the sticks

JJ_Egan

tiredandgaming said:

I've got the Samsung NU7120, bought it from Argos December 2018 . Now got this error. Can't even apply Samsung's own updates for this TV. Utterly disgusting.

Suggest  you read the thread  .

deanos

Stand_my_ground said:

I have tried. But I couldn't ever get it to recognise the firmware update.
3 different usb sticks were tried
It will recognise the same sticks if they have media on them, so it's not the sticks

Could it be the way the stick is formatted, i know when i did my Hisense i had to format in a different way and it then worked it only worked on a certain usb port on the tv also
, also the filed had to be in a certain structure the way the folders were set up

mobileron

Two options,change tv to Sony Android lots of apps there.Get a firestick £40 hundreds of apps on there and will also give you hd on most channels.

monk2

mobileron said:

Two options,change tv to Sony Android lots of apps there.Get a Firestick £40 hundreds of apps on there and will also give you hd on most channels.

So what do you suggest?? Throw out a TV that some paid over £800 less than a year ago.

AS for a Firestick we have paid extra for our TVs not to require 3rd party additions.

We read Samsung commitment of the 2018 Series NU7000 and believed them. Highlighted below.

 Should not Samsung be made to either rectify or replace a product not fit for purpose.

We are listening and learning from our customers, in order to seamlessly blend security functions that will not inhibit the design and functionality of our Smart TVs.Protecting consumers’ privacy and the security of our devices is a top priority at Samsung and we continually work to improve our security features. As our new firmware update prepares to rollout, we remind all of our customers to keep their software and applications updated at all times.

JJ_Egan

This is a forum people are free to make suggestions .

All you are doing is continually spamming the forum that cannot help you in dealing with Samsung .

The add a Firestick is just one way to add services, While you wait for Samsung to provide a remedy .

monk2

Moneyineptitude.

Thankfully other Forumite posters also feel angry about the situation we find ourselves in.

I honestly think your comment highlighted below about the Pandemic was a really cheap shot.

<In addition, is this really something you expect swift action on during a Global Pandemic? The paid staff on this site  are swamped with queries around Covid19 affecting  finance and livelihood. 

In this instance and at this particular time, I fully expect your concerns about being unable to download updates  to your SMART television set will be very low down on their list of priorities. >

Some people have been campaigning about this problem since December 2018 after spending £800 on a Samsung TV. They have been asked to wait until a new update is ready. Told a new motherboard will rectify the problem, they fit an identical board so no difference. All this is to drag time out so either people will give up or warranty runs out. They know this problem is unrepairable otherwise something would have been done by now.

My first post was .

<I own a Samsung NU7000 series TV. I am getting a message saying unable to update as internal memory is full. Googled the problem and on Samsung own community forum they have 125 pages of people from all over the world asking why this is happening.  Has anyone else here had this problem and has it been fixed.>

Our so called smart TVs are connected to the router which is also connected to our computers.Computers regularly update with security patches to counter any new virus/malware.Our TV should be able to do the same in fact Samsung's own 2018 website highlighted below tell us to keep software updated at all times. The fact they tell us they are listening and learning from customers is a joke we have been telling them for nearly 18 months the problems and they still continued selling the product.

We are listening and learning from our customers, in order to seamlessly blend security functions that will not inhibit the design and functionality of our Smart TVs.

Protecting consumers’ privacy and the security of our devices is a top priority at Samsung and we continually work to improve our security features. As our new firmware update prepares to roll-out, we remind all of our customers to keep their software and applications updated at all times.

I admit I am not very computer literate, even if it were possible to download firmware, Zip file, transfer to a USB stick, factory reset the TV , download update via USB. every time an update was available why should I have to.My TV has a big green button in the settings menu saying Auto Update and I have it turned on.I became sidetracked by the App comments, my main concern is not being able to update the TV firmware which includes security updates as first posted. I am annoyed that Samsung continue to force Apps taking up even more internal memory leaving none available for me to add my own.

JJ_Egan

Personally i think your campaign led from another web site is a very cheap shot .( you don't even qualify as a non UK purchaser )

No Consumer Rights Question asked in this consumer rights section . Just a rant about Samsung that goes on and on .

Now you are bordering on abusive .

DCFC79

Lol monk2, what are you aiming to achieve here, your not a UK resident, you need to read up on your rights in Greece.