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Samsung Nu 7000 series TV unable to update notification

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  • edited 25 May 2020 at 2:12PM
    JJ_EganJJ_Egan Forumite
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    edited 25 May 2020 at 2:12PM
    I still don't see what the Consumer Rights question you are asking is .
    Where did you buy the product ??/ What vendor .

    PS neither does Martin read these post . Sold the MSE site many years ago .
  • edited 25 May 2020 at 3:51PM
    mikmac1mikmac1 Forumite
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    edited 25 May 2020 at 3:51PM
    The consumer rights issue is that this TV was sold as a state of the art smart TV, with many apps on their apps store to install. It quite clearly fails to deliver the expected performance so is unfit for the stated purpose of being a smart TV. Because of its crippled memory it is unable to update and is rendered the opposite of smart, it is effectively almost a dumb TV. 
    My TV was purchased from John Lewis in September 2018 and is still in warranty. 

    Also Martin Lewis May have sold the site but he still works on it and is still active on the site. 
    Lewis created and runs the website MoneySavingExpert.com (MSE), which was originally designed for a cost of just £100 in February 2003.[10]In September 2012 he sold the website to the Moneysupermarket.com group for up to £87m, while remaining editor-in-chief.
    although he is very unlikely to read this thread unless it is brought to his attention. 
  • Anita_MerlinAnita_Merlin Forumite
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    I have the same problem with my Samsung series 7 TV, as many people all over. I am at a deadlock with Samsung, and after three remote attempts by their technical team, they have told me that there is nothing wrong, and I should ignore update error message. My question is this; can we send a petition to Samsung signed by members of different countries having the same problem with the same series 7 TVs, and demand our TVs are replaced, since, for the past two years there has been no solution yet.
  • JJ_EganJJ_Egan Forumite
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    mikmac1 said:
    The consumer rights issue is that this TV was sold as a state of the art smart TV, with many apps on their apps store to install. It quite clearly fails to deliver the expected performance so is unfit for the stated purpose of being a smart site.
    In that case any Consumer Rights are against the vendor  John Lewis  .
    You need to take your complaint up with them .
    Likewise all the other posters who have just joined this topic , contact the vendor if in the UK .
    Not happy with that outcome then suggest the small claims court as your next step .
  • edited 25 May 2020 at 6:16PM
    [Deleted User][Deleted User] Forumite
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    edited 25 May 2020 at 6:16PM
    mikmac1 said:
     Martin Lewis May have sold the site but he still works on it and is still active on the site.  
    Martin Lewis takes no active role in the running of this site. All he does these days is allow MSE to use his name and image in exchange for a handsome retainer. Money Saving Expert .com also reproduces his Twitter feed which does not originate here, of course. 

    The quote you posted about the sale of MSE in 2012   has not been updated since around 2013. The editor in chief is now one Marcus Herbert and Lewis now holds the honorary status of "Chair". 

    This is a discussion forum for advice and conversation about Consumer Rights.

    So not only will Lewis  not see this forum discussion, it is unlikely that any paid staff from MSE will see it either. 

    "Martin Lewis" is actually a registered trade mark belonging to Martin S Lewis.

  • edited 25 May 2020 at 6:11PM
    [Deleted User][Deleted User] Forumite
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    edited 25 May 2020 at 6:11PM
    Anita_Merlin said:
     can we send a petition to Samsung signed by members of different countries having the same problem with the same series 7 TVs, and demand our TVs are replaced, since, for the past two years there has been no solution yet.
    How would you go about starting such an "international" petition?   :o

    What you could do (assuming you are in the UK) is bring your issue to the attention of the BBC's Consumer Programme "Watchdog". If enough such complaints are received, they may decide to do a piece about it.  You could also or instead write to the producers of the ITV consumer programme which Martin Lewis presents. 

    I very much doubt you'll have any success with your demand for a brand new TV, though, whatever you do.  
  • JJ_EganJJ_Egan Forumite
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    Looks like OP is a non UK resident so this Consumer Rights does not apply to Greece .
    For those following links from that site same applies unless purchased in the UK .

    >>
    From OP  on samsung web site .
    https://eu.community.samsung.com/t5/TV/Apps-storage-space-issue/td-p/808085/page/124

    I have just posted on a UK  consumer website asking the question about our probelm. Already getting comments.

    This site is well respected in the UK and the guy who fronts it has helped many people over the years, if we get enough posts on his site i'm sure it will be brought to his attention. Please click the link below into your browser you will have to sign up to the site but i think this could be a game changer.  Once on the page and signed in you will be able to add your posts.

    I signed up from Greece so all of us will be able too. >>>

     



  • edited 25 May 2020 at 7:11PM
    [Deleted User][Deleted User] Forumite
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    edited 25 May 2020 at 7:11PM
    JJ_Egan said:"If we get enough posts on his site i'm sure it will be brought to his attention. Please click the link below into your browser you will have to sign up to the site but i think this could be a game changer."  

     



    I think the OP is going to be very disappointed ;)
  • JJ_EganJJ_Egan Forumite
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    They have a number of group complaints  etc against Samsung and in my view that would be best procedure .
    Especially for those not under UK laws . Even they may have a problem with < unfit for the stated purpose of being a smart site.>

  • FixOurSamsungFixOurSamsung Forumite
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    Hello,

    The Samsung TVs cannot receive a Samsung issued firmware upgrade because of pre-installed apps that cannot be uninstalled.  This results in the TV being at a higher risk of being hacked and makes consumers more vulnerable to having have data stolen.  Some TVs have been purchased in 2019.

    Consumers are at risk!! This could happen:
    1. Because many of these TVs are network connected and hackers gain access to user's internal network devices via the TV
    2. Hackers may collect unauthorized viewing information from TV owners
    3. Hackers can hack video cameras and microphones collecting video and audio streams without the owner's knowledge and consent.
    4. TVs are used by many persons within a family so the impact of such actions are multiplied many times over.
    Thanks
    Chris

    FixOurSamsung is a group of Samsung TV owners who expect Samsung to fix defective TVs they sold. These TVs are not able to receive Samsung issued firmware upgrades because of pre-installed apps that cannot be uninstalled.

    This results in the TV being at a very high risk of being hacked and makes consumers more vulnerable to having have data stolen.
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