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Ryanair refund thread

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  • macgyver said:
    macgyver said:
    My outbound flight to Barcelona in July was cancelled with the option to rebook, voucher or refund. I opted for refund. Today I got an email from Ryanair. I thought it would be the voucher as has been happening. But it states that I can change the flight to any destination.
    "Moving your flight is very easy, there are no change fees, you don’t have to pay the fare difference and you can travel to any destination on our network."
    But why I try to reschedule:
    1. I can not change the destination
    2. When I try to book the same destination for different dates, it is charging about £400 extra for three of us.
    Has anybody else had this happened to them?
    I presume the best thing would be to wait for the refund after refusing their vouchers when they appear.
    Thanks. 
    I had exactly the same. It looks like I could rebook my flights for free (no fee, no fare difference) only until 12th September. The fare difference was not free anymore after this date.

    I managed to get through customer service using the "Chat" on MyRyanair.
    The trick is to tell the Chatbot "I need assistance", then to say "no"when asked if it answered your question; you're then prompted to select an option. Select "I need to speak with support". If all goes as planned you'll be connected with customer service in a couple of minutes (I have done it twice this morning)
    The customer service adviser can change to any date/destination (as promised in the email we received) for FREE.

    Good luck and come back to tell me if you're successful!
    Next time, I'll try to get a proper refunds for my 2 other cancelled bookings 


    Thank you your reply.
    You mentioned that we can book until 12th Sept. Is it from the Chat or you read it somewhere.
    I wanted to rebook flights for July 2021 in lieu of the cancelled ones. Do you think I can do it or Ryanair will refuse?
    Thanks for your help
    12th September 2as for my flights, I couldn't book anything after from het website. The Ryanair chat person could rebook 1st November for me.
    If your flights for 2021 show on their system, I guess they should be able to rebook them for you(?)
    Good luck
  • nini1234
    nini1234 Posts: 5 Forumite
    Ninth Anniversary Combo Breaker First Post
    nini1234 said:
    Like may of you, I filled in the form, had the initial problems , but got a confirmation email saying refund will be processed etc etc. I gave Ryanair the benefit of the doubt .... I need to be patient ( sure... they have a lot of requests  to deal with)
    HOWEVER when they sent me an email about vouchers I ignored it and went straight to my bank. Chargeback took about 3 weeks in total...but at least now my dealings with Ryanair are done! 
    Please consider chargeback 
    Was it difficult to do? Iv just had the same e mail,except as i paid on credit card i have 2 use section 75 dont i?
    nini1234 said:
    Like may of you, I filled in the form, had the initial problems , but got a confirmation email saying refund will be processed etc etc. I gave Ryanair the benefit of the doubt .... I need to be patient ( sure... they have a lot of requests  to deal with)
    HOWEVER when they sent me an email about vouchers I ignored it and went straight to my bank. Chargeback took about 3 weeks in total...but at least now my dealings with Ryanair are done! 
    Please consider chargeback 
    Was it difficult to do? Iv just had the same e mail,except as i paid on credit card i have 2 use section 75 dont i?

  • danielson81
    danielson81 Posts: 186 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I booked in July 2019 for six flights to Tenerife in May 2020 and paid £925.
    Got the usual cancellation email, then refund request, then the voucher and then asked to join refund que etc.
    Phoned my credit card company two weeks ago (Newday/Amazon) , they sent me a form to fill in, sent it back and its now been refunded back via Chargeback.
    The irony now is, the best flights for next year are coming up via Ryanair, maybe I should have used the voucher! :D
  • Tharweb
    Tharweb Posts: 1,195 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    After reading the latest post, I checked Barclaycard on line and have found that I have too been refunded for a cancelled flight on 15th May. I applied for chargeback on 16th May and posted the evidence to them that day, so 3 weeks in total, very pleased!
    This site has saved me a fortune :money: ...it's also cost me a fortune! :doh:
    © Tharweb 2006 :D
  • Dentoned
    Dentoned Posts: 56 Forumite
    Fourth Anniversary 10 Posts
    Dentoned said:
    Just had my cancellation email - Going to try and engage with them for a refund and hopefully won't get a voucher....
    So after getting an email offering me a voucher and briefly flirting with the chatbot on the site Ive rung HSBC and asked to do a chargeback - they said that they have a specialist team dealing with this (I heard that last year with Thomas Cook!) and I should be contacted within 30 days to arrange the chargeback. I wasn't asked to submit any evidence yet, but did fill in a verbal form over the phone. Fingers crossed that I hear back soon, good old slow HSBC....
  • northwest1965
    northwest1965 Posts: 2,067 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Dentoned said:
    Dentoned said:
    Just had my cancellation email - Going to try and engage with them for a refund and hopefully won't get a voucher....
    So after getting an email offering me a voucher and briefly flirting with the chatbot on the site Ive rung HSBC and asked to do a chargeback - they said that they have a specialist team dealing with this (I heard that last year with Thomas Cook!) and I should be contacted within 30 days to arrange the chargeback. I wasn't asked to submit any evidence yet, but did fill in a verbal form over the phone. Fingers crossed that I hear back soon, good old slow HSBC....
    I would have thought they will want the evidence and I would email that across to save time.

    Had the first of 3 chargebacks today 
    Loved our trip to the West Coast USA. Death Valley is the place to go!
  • Cragdoo71
    Cragdoo71 Posts: 15 Forumite
    10 Posts Second Anniversary
    Was due to fly on June 26th, received email from Ryan air on May 17th , saying flights have been cancelled. I went through the refund process, and got the standard "blah blah we're busy, can't refund, here's vouchers" , despite the fact the refund email had an attachment listing our rights, which specifically say 
    reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan;
    but willing to give them some leeway , as it is as they say a busy time.

    Today I finally got hold of support via chat and asked for a cash refund, as legally entitled to. The reply we got was  

    Thank you for your patience, I have requested the cash refund for you instead of the vouchers for both of the reservations :  you will receive an email confirmation about the request within 24-48 hours


    Sounded promising, so about an hour later I received the following generic as you like email

    Dear Customer,

    I refer to your recent correspondence regarding your booking .

    I acknowledge that you do not wish to accept your refund in voucher format at this time and have requested to remain on the cash refund queue. Please note that until such time as you receive your cash refund, your voucher will remain valid and can be used to purchase flights and ancillaries for any future trip you might wish to plan. Please note that our refund processing has been negatively affected by the Covid19 crisis however we will process your refund as soon as possible.

    Our priority remains the health and well-being of our people and customers and our communities. Thank you sincerely for your patience and support.

    Yours sincerely,
    Ryanair Customer Services.

    no mention of time lines, when we can expect the refund or anything.

    Now they say their staff cannot access the refund systems from home, but as someone who works in IT, I say rubbish. If your business is not able to function online in this day and age, you need a long hard look at your processes and systems.

    Will leave it a week, then start chargeback proceedings with credit card company.
  • northwest1965
    northwest1965 Posts: 2,067 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Cragdoo71 said:
    Was due to fly on June 26th, received email from Ryan air on May 17th , saying flights have been cancelled. I went through the refund process, and got the standard "blah blah we're busy, can't refund, here's vouchers" , despite the fact the refund email had an attachment listing our rights, which specifically say 
    reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan;
    but willing to give them some leeway , as it is as they say a busy time.

    Today I finally got hold of support via chat and asked for a cash refund, as legally entitled to. The reply we got was  

    Thank you for your patience, I have requested the cash refund for you instead of the vouchers for both of the reservations :  you will receive an email confirmation about the request within 24-48 hours


    Sounded promising, so about an hour later I received the following generic as you like email

    Dear Customer,

    I refer to your recent correspondence regarding your booking .

    I acknowledge that you do not wish to accept your refund in voucher format at this time and have requested to remain on the cash refund queue. Please note that until such time as you receive your cash refund, your voucher will remain valid and can be used to purchase flights and ancillaries for any future trip you might wish to plan. Please note that our refund processing has been negatively affected by the Covid19 crisis however we will process your refund as soon as possible.

    Our priority remains the health and well-being of our people and customers and our communities. Thank you sincerely for your patience and support.

    Yours sincerely,
    Ryanair Customer Services.
    no mention of time lines, when we can expect the refund or anything.

    Now they say their staff cannot access the refund systems from home, but as someone who works in IT, I say rubbish. If your business is not able to function online in this day and age, you need a long hard look at your processes and systems.

    Will leave it a week, then start chargeback proceedings with credit card company.
    Don't waste your time waiting a week, you will be treated as everyone as has. Start a charge back today. We have now received 2 charge backs and awaiting a third
    Loved our trip to the West Coast USA. Death Valley is the place to go!
  • iKarlCPFC
    iKarlCPFC Posts: 36 Forumite
    Ninth Anniversary 10 Posts Combo Breaker
    So after asking for a refund and then being told by online support my refund is in the queue. Now have an email with a travel voucher which also says I have to reject the voucher.which I am about to do they say refunds will be processed when this "crisis" is over.
    Not sure what the rules are but should I wait or just start a chargeback?
  • northwest1965
    northwest1965 Posts: 2,067 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    iKarlCPFC said:
    So after asking for a refund and then being told by online support my refund is in the queue. Now have an email with a travel voucher which also says I have to reject the voucher.which I am about to do they say refunds will be processed when this "crisis" is over.
    Not sure what the rules are but should I wait or just start a chargeback?
    Start a charge back
    Loved our trip to the West Coast USA. Death Valley is the place to go!
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