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Ryanair refund thread
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macgyver said:
Parapluie17 said:macgyver said:My outbound flight to Barcelona in July was cancelled with the option to rebook, voucher or refund. I opted for refund. Today I got an email from Ryanair. I thought it would be the voucher as has been happening. But it states that I can change the flight to any destination.
"Moving your flight is very easy, there are no change fees, you don’t have to pay the fare difference and you can travel to any destination on our network."
But why I try to reschedule:
1. I can not change the destination
2. When I try to book the same destination for different dates, it is charging about £400 extra for three of us.
Has anybody else had this happened to them?
I presume the best thing would be to wait for the refund after refusing their vouchers when they appear.
Thanks.
I managed to get through customer service using the "Chat" on MyRyanair.
The trick is to tell the Chatbot "I need assistance", then to say "no"when asked if it answered your question; you're then prompted to select an option. Select "I need to speak with support". If all goes as planned you'll be connected with customer service in a couple of minutes (I have done it twice this morning)
The customer service adviser can change to any date/destination (as promised in the email we received) for FREE.
Good luck and come back to tell me if you're successful!
Next time, I'll try to get a proper refunds for my 2 other cancelled bookings
You mentioned that we can book until 12th Sept. Is it from the Chat or you read it somewhere.
I wanted to rebook flights for July 2021 in lieu of the cancelled ones. Do you think I can do it or Ryanair will refuse?
Thanks for your help
If your flights for 2021 show on their system, I guess they should be able to rebook them for you(?)
Good luck1 -
alanjones60 said:nini1234 said:Like may of you, I filled in the form, had the initial problems , but got a confirmation email saying refund will be processed etc etc. I gave Ryanair the benefit of the doubt .... I need to be patient ( sure... they have a lot of requests to deal with)HOWEVER when they sent me an email about vouchers I ignored it and went straight to my bank. Chargeback took about 3 weeks in total...but at least now my dealings with Ryanair are done!Please consider chargebackalanjones60 said:nini1234 said:Like may of you, I filled in the form, had the initial problems , but got a confirmation email saying refund will be processed etc etc. I gave Ryanair the benefit of the doubt .... I need to be patient ( sure... they have a lot of requests to deal with)HOWEVER when they sent me an email about vouchers I ignored it and went straight to my bank. Chargeback took about 3 weeks in total...but at least now my dealings with Ryanair are done!Please consider chargeback
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I booked in July 2019 for six flights to Tenerife in May 2020 and paid £925.Got the usual cancellation email, then refund request, then the voucher and then asked to join refund que etc.Phoned my credit card company two weeks ago (Newday/Amazon) , they sent me a form to fill in, sent it back and its now been refunded back via Chargeback.The irony now is, the best flights for next year are coming up via Ryanair, maybe I should have used the voucher!0
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After reading the latest post, I checked Barclaycard on line and have found that I have too been refunded for a cancelled flight on 15th May. I applied for chargeback on 16th May and posted the evidence to them that day, so 3 weeks in total, very pleased!This site has saved me a fortune :money: ...it's also cost me a fortune! :doh:
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Dentoned said:Just had my cancellation email - Going to try and engage with them for a refund and hopefully won't get a voucher....0
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Dentoned said:Dentoned said:Just had my cancellation email - Going to try and engage with them for a refund and hopefully won't get a voucher....
Had the first of 3 chargebacks todayLoved our trip to the West Coast USA. Death Valley is the place to go!0 -
Was due to fly on June 26th, received email from Ryan air on May 17th , saying flights have been cancelled. I went through the refund process, and got the standard "blah blah we're busy, can't refund, here's vouchers" , despite the fact the refund email had an attachment listing our rights, which specifically saybut willing to give them some leeway , as it is as they say a busy time.reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan;
Today I finally got hold of support via chat and asked for a cash refund, as legally entitled to. The reply we got wasThank you for your patience, I have requested the cash refund for you instead of the vouchers for both of the reservations : you will receive an email confirmation about the request within 24-48 hours
Sounded promising, so about an hour later I received the following generic as you like emailDear Customer,no mention of time lines, when we can expect the refund or anything.
I refer to your recent correspondence regarding your booking .
I acknowledge that you do not wish to accept your refund in voucher format at this time and have requested to remain on the cash refund queue. Please note that until such time as you receive your cash refund, your voucher will remain valid and can be used to purchase flights and ancillaries for any future trip you might wish to plan. Please note that our refund processing has been negatively affected by the Covid19 crisis however we will process your refund as soon as possible.
Our priority remains the health and well-being of our people and customers and our communities. Thank you sincerely for your patience and support.
Yours sincerely,
Ryanair Customer Services.
Now they say their staff cannot access the refund systems from home, but as someone who works in IT, I say rubbish. If your business is not able to function online in this day and age, you need a long hard look at your processes and systems.
Will leave it a week, then start chargeback proceedings with credit card company.0 -
Cragdoo71 said:Was due to fly on June 26th, received email from Ryan air on May 17th , saying flights have been cancelled. I went through the refund process, and got the standard "blah blah we're busy, can't refund, here's vouchers" , despite the fact the refund email had an attachment listing our rights, which specifically saybut willing to give them some leeway , as it is as they say a busy time.reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan;
Today I finally got hold of support via chat and asked for a cash refund, as legally entitled to. The reply we got wasThank you for your patience, I have requested the cash refund for you instead of the vouchers for both of the reservations : you will receive an email confirmation about the request within 24-48 hours
Sounded promising, so about an hour later I received the following generic as you like emailDear Customer,no mention of time lines, when we can expect the refund or anything.
I refer to your recent correspondence regarding your booking .
I acknowledge that you do not wish to accept your refund in voucher format at this time and have requested to remain on the cash refund queue. Please note that until such time as you receive your cash refund, your voucher will remain valid and can be used to purchase flights and ancillaries for any future trip you might wish to plan. Please note that our refund processing has been negatively affected by the Covid19 crisis however we will process your refund as soon as possible.
Our priority remains the health and well-being of our people and customers and our communities. Thank you sincerely for your patience and support.
Yours sincerely,
Ryanair Customer Services.
Now they say their staff cannot access the refund systems from home, but as someone who works in IT, I say rubbish. If your business is not able to function online in this day and age, you need a long hard look at your processes and systems.
Will leave it a week, then start chargeback proceedings with credit card company.Loved our trip to the West Coast USA. Death Valley is the place to go!0 -
So after asking for a refund and then being told by online support my refund is in the queue. Now have an email with a travel voucher which also says I have to reject the voucher.which I am about to do they say refunds will be processed when this "crisis" is over.
Not sure what the rules are but should I wait or just start a chargeback?
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iKarlCPFC said:So after asking for a refund and then being told by online support my refund is in the queue. Now have an email with a travel voucher which also says I have to reject the voucher.which I am about to do they say refunds will be processed when this "crisis" is over.
Not sure what the rules are but should I wait or just start a chargeback?Loved our trip to the West Coast USA. Death Valley is the place to go!1
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