Ryanair refund thread

nikkkka1996

what does it means ?  will i get my money back ???? or not? i donw know what does this means? help mee 

aelara87

The application now displays the same message "A previous application has already been submitted for this booking." No other confirmation message displayed. Is it ok?

simao85

ISSUE SOLVED!!!!
I was finally able to chat with an agent after a lot of days!
Go to chatbot, write live chat and there will be a popup message. Click live agent.
Then you have to wait for a human agent to chat with you.
I managed to do that and the guy told me that he processed my query for refund and I have to wait for more than 7 working days to obtain the refund!
Wish you good luck

JM2021

aelara87 said:

The application now displays the same message "A previous application has already been submitted for this booking." No other confirmation message displayed. Is it ok?

I have the same problem.I have been trying for ages to submit the refund application form. First I was getting info "reservation number isn't correct", now it says the application has been already submitted. BUT I didn't get any confirmation. I also got a second email from Ryainar with link to other refund application with the reservation number on it. BUT when I submit, the message appears " Apologies for error, please see contact customer services. 

holidaze

Saigongal no I didn't get an email confirmation. If you're able to submit your refund claim online, once it goes through there is a final screen with the confirmation that you've cancelled along with a print option. If you choose the print option, you can save the screen as a pdf.  If you manage to get through via the online chat there is an option to save a copy of the transcript. I'm not taking any chances with RA so keeping as much evidence as I can that I've submitted my claim. Hope it works for you too :-)

NIKA1986

simao85 said:

ISSUE SOLVED!!!!
I was finally able to chat with an agent after a lot of days!
Go to chatbot, write live chat and there will be a popup message. Click live agent.
Then you have to wait for a human agent to chat with you.
I managed to do that and the guy told me that he processed my query for refund and I have to wait for more than 7 working days to obtain the refund!
Wish you good luck

and you have confirmation in mail?

JM2021

NIKA1986 said:

simao85 said:

ISSUE SOLVED!!!!
I was finally able to chat with an agent after a lot of days!
Go to chatbot, write live chat and there will be a popup message. Click live agent.
Then you have to wait for a human agent to chat with you.
I managed to do that and the guy told me that he processed my query for refund and I have to wait for more than 7 working days to obtain the refund!
Wish you good luck

and you have confirmation in mail?

How long did you have to wait for?

JM2021

aelara87 said:

The application now displays the same message "A previous application has already been submitted for this booking." No other confirmation message displayed. Is it ok?

I got the same message as well. I have managed to speak with to the agent. He confirmed that my application has been submitted despite that I didn't get any confirmation email. There is backlog in replies due to high demand. I should get my refund within 7 days. Fingers crossed !!! 

sysadmin

literally just worked for me on the 2nd try

nikkkka1996

sysadmin said:

literally just worked for me on the 2nd try

did u get confirmate email or what did u get ?