Tonik Energy

Parking_Trouble

r6owned said:

i just got a qte from SP, its twice approx what I was paying with Tonik per month, so I won't be staying around too long, not surprised they went bust after the lack of website earlier this year, sadly I had not downloaded any bills lately... is that what everybody is doing to get the balance? cancelling the DD to Tonik?

thanks
#weareallinthistogether.... or not

Cancelling the DD resulted in an email that contained my account number and balance - which was accurate.

Malchester

Catslovelycats said:

Malchester said:

Scottish Power website now allows Tonik customers to enter details - email address, Tonik account no, meter readings etc

How do you do this? I can only see a link on their site for Extra Energy customers.

Go to scottishpower.co.uk, theres a line that says welcome to Tonik energy customers, click on find out more and its all there

Malchester

r6owned said:

i just got a qte from SP, its twice approx what I was paying with Tonik per month, so I won't be staying around too long, not surprised they went bust after the lack of website earlier this year, sadly I had not downloaded any bills lately... is that what everybody is doing to get the balance? cancelling the DD to Tonik?

thanks
#weareallinthistogether.... or not

Same here. I got a quote from SP, very high. But have messaged them and they say they have not sorted out tariffs yet for Tonik customers. My experience this afternoon is not good and I to will be transferring as soon as possible. I have got a list of alternatives ready. I have cancelled my DD even though SP said not to but Ofgem said it was OK

Orieus

I hope it's okay to add to this thread about my issue:
I'm being harassed by UK Search Limited on behalf of Tonik Energy.

Back story: I moved into this property on 20th January 2020. I signed up to the property 3rd Jan 2020 and was told that the energy was supplied by Tonik, but I could change to whoever I liked and could do so before moving in because nobody was living there. I told the letting agent that I'd prefer to continue with British Gas - no problem, the letting agent would give the meter readings to Tonik to close the landlord's account (but they might be in touch with a small bill for a few days of use).

When I moved in, a letter from British Gas had already arrived to confirm that the switch was going ahead and that they would be in touch. A few days later, I received a welcome letter from Tonik (with account number and tariffs). I checked on my British Gas account page; the switch was showing on my account. Not long after, I received further letters from British Gas to say that my "current supplier" had stopped the switch at my request. I confirmed with British Gas that I wanted to go ahead with the switch. They said they would give the latest meter readings to Tonik. British Gas formally started supplying the electricity on 11th Feb, and gas on 20th Feb. So Tonik were supplying the electricity for 22 days, and the gas for 31 days.

Tonik's website at the time didn't work and when I checked again, it didn't recognise the account number. I assumed it was because the account was now closed and I expected a final bill. I never heard anything from Tonik - no final bill, no reminders, no emails, no letters, no calls. Quite simply I never heard the name Tonik again.

Then on 21st September, I received a letter from UK Search Limited for "energy arrears" of £344. I called the company and they said they had no information to provide but that the debt started on 20th January 2020 and that "when you switch your energy it can take months, you just need to pay what you owe". I contacted Tonik and they said that my details do not match what is on the account (the account number given on the original welcome letter, referenced in the debt collection letter), even though the debt collection agency had my name and address. Tonik then stopped answering emails a few days later and couldn't provide a bill even via email. They never confirmed nor denied the amount of £344.

By 5th October, the letters from UK Search Limited had already reached the stage of threatening court action. I have since contacted  them to ask them to stop harassing me and to provide evidence that I owe this money. They said they would get in touch with Tonik. But if Tonik have now ceased trading, how can they request this proof?

And if a bill is produced, I still contest that I could owe £344 for such a short amount of time. For example, my combined bill for Nov-Dec 2019 was £82, and the bill for Feb-March was £74. Using independent calculators with the meter readings from before moving in and from the first British Gas bill, and the tariffs given in the Tonik welcome letter, the bills for Tonik should be around £23 for gas, and £45 for electricity.

How can Tonik go to a debt collection agency without contacting me first? This was not a situation where I have ignored the company. Had they sent a bill long ago, I would have engaged with them. No opportunity or evidence has been provided to confirm that this amount given by UK Search Limited is correct. 

Gerry1

Orieus said:

I told the letting agent that I'd prefer to continue with British Gas - no problem, the letting agent would give the meter readings to Tonik to close the landlord's account

Never, ever let a letting agent or landlord, janitor, concierge or anyone else read your meters or deal with an energy company on your behalf. 

They may have given Tonik the reading when the last tenant moved out umpteen weeks earlier (and that reading may have been massaged if the tenant was was dodgy) so you'll be charged for the frost protection usage in the middle of winter when it was empty.

Always take the opening and closing meter reads yourself, take photographs, send monthly readings and keep independent records.

JustAnotherSaver

r6owned said:

i just got a qte from SP, its twice approx what I was paying with Tonik per month, so I won't be staying around too long, not surprised they went bust after the lack of website earlier this year, sadly I had not downloaded any bills lately... is that what everybody is doing to get the balance? cancelling the DD to Tonik?

thanks
#weareallinthistogether.... or not

I don't know about the balance but i've cancelled my direct debit and received no email at all.

As for account number - that was in previous emails received by Tonik.

Mabel2012

If you are switching energy supplier check the referrals board/threads as there may be inducements/referral bonuses to join some suppliers. I have saved £100 by using a referral code and someone else using my code. I didn't know of such things until another forumite explained it to me when he read that I was thinking of leaving Tonik Energy. 

mrswizz

Why is the Regulator not getting involved with supporting customers who have been left in limbo by Tonik collapse? We should be given proper advice about what to do next. One for Martin’s Team to help with please! JT

superM

I moved out of Tonik.  They created allot of problems when trying to move my gas supply.  They only managed to move electric.  
Now I am with So Energy for both Gas and Electric.  So Energy has sent fibka meter reading to Tonic on 11th Sept.  Tonik had no record of receivung it last time I rang then. 
My account is just ovetb£100 in credit. Who would be repaying this money back on closed account - Scottish Power? 
Just been to SP website and input my details in and they cannot recognise me as an Tonik customer. 
Thanks

worrywart_3

I was told by someone at sp they will be honouring the tonik tariff we are on for six mths but I wait with baited breath. I will be changing after that time I’d that is the case but I have a further issue in that bulb hadn’t updated the industry when they changed my meter, so my opening read was wrong I was finally getting somewhere with tonik when they collapsed so I need to get all that sorted.