Tonik Energy

Diego_Francis

Recieved another final statement email from TE but this time with the new SP speech and them going into administration. 

This is the fourth email. I've had money taken out of my bank and money put in over the months. I left TE months ago when I switched to Octopus Energy. 
Why am I still associated with this company and how are they still allowed to charge me and demand meter readings when this was done when I switched.... Months! Ago. 

Mabel2012

Confusion reigns.

A lot of people built up a healthy credit balance this year and expected it to be used to cover the heavy energy usage in the winter months. Unless the Ombudsman/Ofgem get our accounts sorted soon and refund our credit balance we will be freezing to death in our homes.  

Mabel2012

Diego_Francis said:

Recieved another final statement email from TE but this time with the new SP speech and them going into administration. 

This is the fourth email. I've had money taken out of my bank and money put in over the months. I left TE months ago when I switched to Octopus Energy. 
Why am I still associated with this company and how are they still allowed to charge me and demand meter readings when this was done when I switched.... Months! Ago. 

Have you contacted Ofgem.

Email: consumeraffairs@ofgem.gov.uk or Telephone: 020 7901 7295.

wild666

Anyone who has left them but is owed a credit balance after a time period that normally claims the final bill would be processed should email the CEO saying that they have 14 days starting the day after the email to refund the credit or you will take legal action for return of the credit plus compensation and all costs. If they haven't paid at the end of day 14 then email the CEO again saying proceedings have been initiated and they are now liable for all the costs incurred. 

Arthurksm

I moved at the end of September, I didn’t need to transfer my electricity to another supplier so cancelled my account which was over £400 in credit, I received my final bill and thought I would get my money back, then Tonic went in to administration, I have contacted SP who have said it’s in the hands of the administrators, and the administrators will give me any money back, I have contacted citizens advice who say this is wrong and SP should refund my money but it could take up to 6 months to get it back!! Absolutely gutted and so angry.

brewerdave

Arthurksm said:

I moved at the end of September, I didn’t need to transfer my electricity to another supplier so cancelled my account which was over £400 in credit, I received my final bill and thought I would get my money back, then Tonic went in to administration, I have contacted SP who have said it’s in the hands of the administrators, and the administrators will give me any money back, I have contacted citizens advice who say this is wrong and SP should refund my money but it could take up to 6 months to get it back!! Absolutely gutted and so angry.

SP will be responsible for repayment - but only after the Tonik administrators have finalised the position and supplied SP with the amount of credits owed. Unfortunately ,SP will not treat ex Tonik customers as a priority - I posted elsewhere that in a similar situation ,my final bill was not issued for 7 months ,and the small credit refunded after a further 4 weeks - and I actually agreed with the sum owed - I suspect I would still be fighting for an amended final bill nearly three years later!!

2020Craig

They’re quick to act when they want money that’s owed to them!

Shellbell107

I had an email from Scottish Power on 22nd Oct saying they would send me details on my tariff and online account soon. Nothing since then! And I cancelled my Tonik DD as was almost £300 in credit so wasn’t paying anymore to them incase it’s hassle to get it back. I don’t know what to do as would have thought I’d have Scottish power details by now. Is it better to contact them or wait until they contact me? And if I start a switch right away will that make it harder to get my credit balance back?

Mabel2012

wild666 said:

Anyone who has left them but is owed a credit balance after a time period that normally claims the final bill would be processed should email the CEO saying that they have 14 days starting the day after the email to refund the credit or you will take legal action for return of the credit plus compensation and all costs. If they haven't paid at the end of day 14 then email the CEO again saying proceedings have been initiated and they are now liable for all the costs incurred. 

Do you have an example of where that action worked. 

Who is the CEO and what is his email address. Do you think he is bothered about customers now they have gone teats up. If there is any Tonik customers money remaining it is most likely controlled by the Administrators, not the CEO.

Mabel2012

Shellbell107 said:

I had an email from Scottish Power on 22nd Oct saying they would send me details on my tariff and online account soon. Nothing since then! And I cancelled my Tonik DD as was almost £300 in credit so wasn’t paying anymore to them incase it’s hassle to get it back. I don’t know what to do as would have thought I’d have Scottish power details by now. Is it better to contact them or wait until they contact me? And if I start a switch right away will that make it harder to get my credit balance back?

We are all in a state of flux and don't know what to do for the best. I switched just before Tonik went bust and I'm supposed to have my final bill within six weeks of switching, that's the 20 Nov. I will try and contact the Administrator then if I don't receive the bill.

I suggest you phone Scottish Power and take the name of the person you speak to and note their response. Or you could email  Scottish Power on contactus@scottishpower.com so you have a record of their response. If you are not satisfied with their verbal or written response then contact Citizens Advice on 0808 223 1133.

Good luck!