Tonik Energy

Malchester

Bark01 said:

Malchester said:

Bark01 - I have had exactly the same issues as you. 
Did Tonik email you with the final bill?

They emailed to tell me my final bill was ready, but to view it I had to go onto the online portal
https://my.tonikenergy.com/
My understanding is that you wouldn't have been transferred to SP without a final bill. Had you signed up to an online account with Tonik? If not they may have had to print a final bill one and send it to you. That could easily take a week a more.

Hi thanks. Yes I have an online Tonik account and have been on to see it. Spoke to SP yesterday through chat as the SP online account showed elec but no gas on it, and the elec reading was Sept, not the reading I sent in. Was given wrong info. I was told my gas acct was all done and up and running (but not showing on line) but my elec acct was still being swiitched (but showing online). When I questioned why my gas wasn't showing she said 'well it's not properly switched yet'. My next DD payment shows as 1 December, even though I was told that all first DD's come out on 20th of the month and my next payment date is shown as 21 May 2021. Can SP get any more incompetent?

Annieddiva

As I hadn't received my final Tonik bill - I emailed them at help@tonikenergy.com & they quickly replied with my final bill, what they also advised was that any credit will be refunded back by ScottishPower within 4 weeks.  If you haven't received anything after 4 weeks to contact SP via the contacts we've already been given -n contactus@scottishpower.com, or call 0800 040 7181 – Monday to Friday 9am to 5pm.  Someone also shared SP Trustpilot rating 1.1 - https://uk.trustpilot.com/review/www.scottishpower.com - so not sure if this will mean we're in for problems resolving final accounts when we all look to move to cheaper providers... I seriously can't wait to switch now....

worrywart_3

Every time I look at the comparison sites it’s giving me different quotes if I change the plan I am on for example if I put in tonik or Scottish power as my supplier but yet the same kWh usage which doesn’t make any sense also if I move to a small supplier I forgo my warm front discount and pay two monthes on the expensive sp tarrif but if I move to Scottish power super saver November I am on it from the start of my supply so in a way it makes sense for this year to remain with Scottish power and 
move over to the cheapest tarrif they offer why is it so confusing ?

funkyfin2000

I contacted Scottish Power in India this morning via their Chat tool. Got passed to a 'tonik dedicated team' still in India - just told me to sit tight, don't change and it will all get sorted ASAP:
The tariff details in case they are useful for others is as follows:

Tariff Name: Basic Energy V2

Electricity

Unit Price: 15.678p per kwh

Standing Charge: 20.15p  per day

Gas

Unit Price:   2.645p per kwh

Standing Charge: 23.33p per day

These are the prices including VAT

theoretica

funkyfin2000 said:

I contacted Scottish Power in India this morning via their Chat tool. Got passed to a 'tonik dedicated team' still in India - just told me to sit tight, don't change and it will all get sorted ASAP:
The tariff details in case they are useful for others is as follows:

Tariff Name: Basic Energy V2

Electricity

Unit Price: 15.678p per kwh

Standing Charge: 20.15p  per day

Gas

Unit Price:   2.645p per kwh

Standing Charge: 23.33p per day

These are the prices including VAT

I think that may vary with postcode as I got different figures.

Sam0101

Gas  Kw/Hr	£0.0270
Gas Standing charge	£0.2333
Elec Kw/Hr	£0.1655
Elec Standing Charge	£0.2176

A whopping 27% increase - after contacting India this afternoon- Not impressed -  as I've still not received any  e mails or correspondence from SP.  In addition, I was informed it could take a further 3 weeks to sort out the admin.  7 weeks on an over inflated tariff will wipe out all credit within my account. Time to switch and a possible OFGEM letter.  Surely OFGEM should have verified their capability to deal with the transfer, Timescales involved and tariffs with SP before agreeing to this transfer.   Basic EnergyV2 is not the cheapest tariff on offer by SP.  More disturbing is when I called them mid October with some questions, I was assured, unfortunately verbally,  that the tariff would remain the same as Tonik tarrif Green superpower v1 - fixed 1 yr. 

Malchester

Sam - I have emailed CEO to go right to the top with 6 page complaint to which I have added several times. He referred it on to be dealt with. His email address is Keith.s.anderson@scottishpower.com. The more people who do this the better

Annieddiva

Malchester said:

Sam - I have emailed CEO to go right to the top with 6 page complaint to which I have added several times. He referred it on to be dealt with. His email address is Keith.s.anderson@scottishpower.com. The more people who do this the better

Ok - I've written a short email to CEO asking for switch date update for all Tonik customers. As it now feels like they're hanging on to us to make as much money from us as possible before we're ever going to be able to change providers, SP comes 8th in my switch review, so in the current climate I need to move asap....

Annieddiva

I tried via Twitter & been advised - I have checked the national database and the switch officially shows from 05.11.2020 - so this is complete news to me & I'm now off to switch - whoop whoop!!

Malchester

Yes. I have begun the switch already. My online account shows that they have begun switching my electricity to British Gas Evolve. The gas is just waiting for the national database to update and the gas will be on its way as well. Scottish Power put on my online account 'We're sorry that you are moving your electricity'. Not as sorry as I am for having been swithed them in the first place!!!!!