Tonik Energy

Malchester

sikora said:

Has anyone had any issues inputting their Tonik details on the Scottish Power website?  It doesn't seem to recognise mine.

Had no trouble inputting all my details on SP website and registering. They have confirmed they have the info they need and will contact later for meter readings before 5 November. However not staying with them past 5 November as found better deals almost everywhere else. Have chosen British Gas Evolve for 12 months through the Which comparison site

Bark01

Is anyone still waiting for their details from SP. The last email i had form them was 10 days ago and said they had everything and to sit tight. Bring charged 25% more for an extended winter period is going to lead to a complaint being raise by me.

worrywart_3

I had an email a couple of days ago to say supply starts 10 November 

Malchester

worrywart_3 said:

I had an email a couple of days ago to say supply starts 10 November 

Same here. However they had said previously it was starting on 5 November so further delays may come. Despite starting on 10 November they told me they were charging their new rates from October when they were announced as supplier of last resort.

Malchester

Bark01 said:

Is anyone still waiting for their details from SP. The last email i had form them was 10 days ago and said they had everything and to sit tight. Bring charged 25% more for an extended winter period is going to lead to a complaint being raise by me.

I agree Bark. However I have a switch lined up to British Gas Evolve ready to go as soon as the account to SP is live. BG Evolve have been great and have the switch on hold and all I need to do is let them know and it will begin, hopefully on 10 November. And yes I can see a complaint coming, especially as SP charge their rip-off rates from the date they were appointed Supplier of Last Resort (something like 10 October)

Mabel2012

Has anybody who left Tonik Energy days or weeks before they went bust had a final bill and their credit or debit account balance resolved to their satisfaction. If so, who prepared the bill and if your account was in credit, how was the money refunded. Does Scottish Power (SOLR) or the Administrator handle this. I tried phoning the Administrator on 0121 695 5503 but the number is not in service. 

2020Craig

Mabel2012 said:

Has anybody who left Tonik Energy days or weeks before they went bust had a final bill and their credit or debit account balance resolved to their satisfaction. If so, who prepared the bill and if your account was in credit, how was the money refunded. Does Scottish Power (SOLR) or the Administrator handle this. I tried phoning the Administrator on 0121 695 5503 but the number is not in service. 

I switched at the end of August/beginning September but they hadn’t closed my account properly and still have nearly £700 of my money. Apparently SP will deal with it but I can’t input my details on the website as others have experienced. Playing the waiting game.

brewerdave

In a similar circumstance of switching away just prior to a failure , it took 7 months for the final bill to be issued and a further 4 weeks for the (small) credit to be returned !!

Mabel2012

From OfGem website: 

https://www.ofgem.gov.uk/publications-and-updates/tonik-energy-customers-your-questions-new-supplier-scottish-power

Q. I’ve left Tonik Energy, but have a credit balance.  Will Scottish Power pay me this money?

Scottish Power will honour credit balances for both current and past domestic customers of Tonik Energy who are owed money. Scottish Power will review details of any debt or credit on your account. Wait for them to contact you with relevant instructions. They will also be able to answer any questions you may have on credit on your account. The review process can take some time. When calculating your credit balance, Scottish Power will deduct any unbilled charges for your supply by Tonik Energy.

I spoke to Scottish power this afternoon and was told that settling the accounts of past Tonik Energy customers is the responsibility of the Tonik Energy Administrators. Scottish Energy will only deal with customers who transfer to them. That makes sense. I became an Octopus customer on 09 October, 2020 starting the switch on 22 September.   I told them I was awaiting my final bill and a refund of a credit of about £125. They told me the Tonik Administrators would finalise my account using the starting reading supplied to my new supplier and the Administrator would refund any credit owing to me or collect any debit. The woman I spoke with said they were told today that the Administrators had 21 days from today to do that.

brewerdave

Mabel2012 said:

From OfGem website: 

https://www.ofgem.gov.uk/publications-and-updates/tonik-energy-customers-your-questions-new-supplier-scottish-power

Q. I’ve left Tonik Energy, but have a credit balance.  Will Scottish Power pay me this money?

 They told me the Tonik Administrators would finalise my account using the starting reading supplied to my new supplier and the Administrator would refund any credit owing to me or collect any debit. The woman I spoke with said they were told today that the Administrators had 21 days from today to do that. 

That's b*****cks! The administrators of Tonik will not be handing out cash to customers, just attempting to collect debts after they finalise the accounts. They will tell SP who is owed what, in "due course".