Onecom

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Comments

  • Sounds like a typical scam. I wouldn't hold your breath on Onecom. Contact the Vodafone Web Relations Team (see the Vodafone complaints thread as to the how); I doubt they would be impressed with a dealer misrepresenting both them and the "deal" and no-one else in Vodafone is likely to be interested.

    NEVER take out ANY deal from ANYONE based on a phone call. If they refuse to put in WRITING first, tell them in no uncertain terms to GET LOST!
  • tyllwyd
    tyllwyd Posts: 5,496 Forumite
    That sounds quite a lot like the issue in this thread
    http://forums.moneysavingexpert.com/showthread.php?t=4858898
  • grumbler
    grumbler Posts: 58,629 Forumite
    Name Dropper First Post Photogenic First Anniversary
    edited 16 January 2014 at 11:42AM
    I thought 36 months' contracts were outlawed?

    It's worth adding 'Vodafone' to the thread title. They are notorious for choosing unscrupulous business partners and deserve to be named and shamed too.
  • MataNui
    MataNui Posts: 1,075 Forumite
    Apparently the vodafone rep who crawls around these forums is pretty good at getting things sorted. If you do as grumbler suggested and put vodafone in the thread title he should have a look at it and offer to help.
  • I've also been duped by onecom.They rang me about my vodafone contest renewal.They told me that if I renew my existing contract with vodafone they'll give me two phones with a contract of £10.50 each but because I've been with vodafone it will be free and vodafone will pay for these contracts.WhenI contacted vodafone they knew nothing about this but couldn't give me any help.I'm now stacked and don't know what to do because I don't need these phones.Any help please.The phones are still sealed
  • Silk
    Silk Posts: 4,836 Forumite
    First Anniversary
    Sunday1 wrote: »
    I've also been duped by onecom.They rang me about my vodafone contest renewal.They told me that if I renew my existing contract with vodafone they'll give me two phones with a contract of £10.50 each but because I've been with vodafone it will be free and vodafone will pay for these contracts.WhenI contacted vodafone they knew nothing about this but couldn't give me any help.I'm now stacked and don't know what to do because I don't need these phones.Any help please.The phones are still sealed
    How long is it since you took delivery of the phones ?

    Have you been in contact with Onecom to tell them you don't want them and what did they say ?
    It's not just about the money
  • Sunday1 wrote: »
    I've also been duped by onecom.They rang me about my vodafone contest renewal.They told me that if I renew my existing contract with vodafone they'll give me two phones with a contract of £10.50 each but because I've been with vodafone it will be free and vodafone will pay for these contracts.WhenI contacted vodafone they knew nothing about this but couldn't give me any help.I'm now stacked and don't know what to do because I don't need these phones.Any help please.The phones are still sealed

    I am absolutely in the same trouble.
    I imagine that so many people are. I talked to a vodafone officer today and he said that he got a phone call about the same issue recently.
    He said that we should call ONECOM.

    I think I will make a new thread.
  • ! I seem to have been defrauded by Onecom as/and Vodafone.

    Here is my story…

    I was aware that someone was calling me many times around the time so I was curious to find out who was calling and answered the call on 4th Dec 2013. I was told that was a sales manager lady from Vodafone.
    (Today I was told that it wasn’t from Vodafone and was from Onecom!!!)

    I am a Vodafone customer for 13 years.


    The sales lady said that I am VIP customer so I am qualified to get a free hand set and a free contract. Below was what we discussed on the phone.

    1. They will give me a free hand set

    2. They will give me a 12 months free contract of £10.50.
    (I need to start paying from the 13months if I wanna keep the number, but the contract is 12 month long. So in the theory, its free phone & contract.)

    3. I can cancel anytime (“but why don’t you need to cancel? Because it’s completely free!” – this was what the sale lady said!)

    4. They would take £21 monthly (£10.50 / my current contract and £10.50 /new contract) from my bank account but Vodafone send £10.50 as cashback to my bank account every month. So they took my bank details.

    I asked and the sales woman confirmed that the contract is absolutely free more than 3 times.

    Soon after I received new hand set, the contract started. About a month later, I got a bill, and then they took money from my bank but I don't see any cashback. I waited for a week after the payment to see if it would come through, but I don’t get anything. So I called Vodafone UK to find out what is going on.

    I talk to a gentleman at their bill department on 191. He said…
    “I can see your contract which offered a free handset but you need to pay £10.50 monthly for 12 months.”
    I really couldn’t believe it.

    I asked them to put me through to the complaint department.
    I explained what we discussed with her about the contract at the first place, a lady from the complaint department said that they needed to listen to the initial conversation on their recording, so then they will call me within 3 days. However, they DIDN’T.
    I called them again 5 days later.
    They hadn’t listened to it yet. Another lady said that they would listen to it and promised to give me a call within 5 days.

    Yes she kindly did call me today.
    She said, “The person who made an offer wasn’t from Vodafone. She is from a Vodafone Partner Service. That’s why we couldn’t fine the recording.”
    And she told me to call a Vodafone Partner service. It is Onecom.

    I called Onecom using a number which she gave me. (033 33 044 550)
    However, it was close. They open only 8am – 6pm on Monday to Friday.

    I have to ring on Monday hopefully. See what they say. I hope that I can get what they initially said. However, it seems quite difficult I guess. So many people are victims of this company.

    I really have no idea why I need to get involved to this company. I thought that I was having the contract with Vodafone, because I get the bill from Vodafone but my second phone is managed by Onecom. Its so complicated!!!
    I am so stressed and sad. I didn't have any problem with Vodafone for 13 years. Now, after the lady from Onecom rang me, it went all wrong.

    Thank you very much for reading this.
    Please give me help and give me tips. It would be appreciated.
    I will keep updating what is happening here.

    Thank you.
  • Sunday1 wrote: »
    I've also been duped by onecom.They rang me about my vodafone contest renewal.They told me that if I renew my existing contract with vodafone they'll give me two phones with a contract of £10.50 each but because I've been with vodafone it will be free and vodafone will pay for these contracts.WhenI contacted vodafone they knew nothing about this but couldn't give me any help.I'm now stacked and don't know what to do because I don't need these phones.Any help please.The phones are still sealed

    Hi Sunday1,

    I made a new thread with my experience with them.
    The title is: "Onecom / Vodafone potential fraud"
    Please come to join.
  • Silk wrote: »
    How long is it since you took delivery of the phones ?

    Have you been in contact with Onecom to tell them you don't want them and what did they say ?

    I've had the phone since Wenesday (29/01).I've contacted onecom and they told me that someone will ring me on Monday because the sales department is closed.My concern is this 7 day DSR just in case they don't come back to me.Now I don't know if I should just return the parcel with a cancellation letter by special delivery on Monday morning to the return address that is on the parcel
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