Onecom

Fed_Up7

I seem to be the latest victim of OneCom's 'services'. Last week I had a call from a person whom I thought was ringing from EE/Orange, as that's who my mobile service was with. Eventually it transpired that the person was from OneCom. To cut a very long story short, I was signed up as a sole business trader, supplied with a new phone that doesn't work for me (facilities are worse than my old 7yr old Nokia), transferred onto a Vodaphone network with a signal that is no better than the EE signal I had before (one of the reasons why I agreed to change services) and I gather I can not cancel the agreement of 36 months!!! I have written and complained, but what are my actual rights? Anyone know? I have quite a story behind all this, but it's very similar to other posts which I've already read. I feel well and truly duped by OneCom. Thanks

Silk

Fed_Up7 wrote: »

I seem to be the latest victim of OneCom's 'services'. Last week I had a call from a person whom I thought was ringing from EE/Orange, as that's who my mobile service was with. Eventually it transpired that the person was from OneCom. To cut a very long story short, I was signed up as a sole business trader, supplied with a new phone that doesn't work for me (facilities are worse than my old 7yr old Nokia), transferred onto a Vodaphone network with a signal that is no better than the EE signal I had before (one of the reasons why I agreed to change services) and I gather I can not cancel the agreement of 36 months!!! I have written and complained, but what are my actual rights? Anyone know? I have quite a story behind all this, but it's very similar to other posts which I've already read. I feel well and truly duped by OneCom. Thanks

Are you a sole trader ? Or did they set it up as a sole trader on the understanding it was supposed to be cheaper ?

Fed_Up7

Silk wrote: »

Are you a sole trader ? Or did they set it up as a sole trader on the understanding it was supposed to be cheaper ?

I am a sole trader as it happens, but I didn't specifically request that the phone be on a business user contract - they just said that they would set it up as such and me being naive didn't think anything of it. I didn't know that there were different Terms & Conditions for contracts of this nature and assumed that it would be subject to the usual cooling off period. I've never bought anything that wasn't. The Terms & Conditions were sent via email, after everything was set up. All very clever of them!

Silk

Fed_Up7 wrote: »

I am a sole trader as it happens, but I didn't specifically request that the phone be on a business user contract - they just said that they would set it up as such and me being naive didn't think anything of it. I didn't know that there were different Terms & Conditions for contracts of this nature and assumed that it would be subject to the usual cooling off period. I've never bought anything that wasn't. The Terms & Conditions were sent via email, after everything was set up. All very clever of them!

I'm not 100% certain, you would need to check, the Consumer Contracts regulations 2013 I think say you have to be given the T&C's first ....may be wrong but worth checking.

Fed_Up7

Silk wrote: »

I'm not 100% certain, you would need to check, the Consumer Contracts regulations 2013 I think say you have to be given the T&C's first ....may be wrong but worth checking.

Yes, I would have thought the same, however they will no doubt argue that they sent the T's & C's before posting the phone out to me! (The emailed T's & C's arrived after the phone call on the Wed afternoon and the phone arrived on the Friday morning). They will no doubt also tell me that I should have read the T's & C's and contacted them straight away. Hmmm... how many do that I wonder? In my experience I have never yet bought anything that doesn't have a cooling off period of at least 7 days. I class their manner of signing me up as a sole trader as being very underhand, when they know the restrictions it places on me to cancel. As usual with these things, the precise terms are buried within a lot of other information and it's not pointed out at the time of discussion either. It's buyer beware again! I will check the info that you've provided however and many thanks, as that is very helpful.

mobilejunkie

Fed_Up7 wrote: »

In my experience I have never yet bought anything that doesn't have a cooling off period of at least 7 days

There is no cooling off period in a shop. Therefore your statement is untrue.

Contract law still applies to a business. If you can prove you didn't get what was actually offered and accepted you have a case for the small claims court (sending a LBA first which may avoid the need to go that far). If not, it's your word against theirs. I believe the cooling off period (if a business contract) is of no help - there isn't one. However, contract law still apllies.

Fed_Up7

mobilejunkie wrote: »

There is no cooling off period in a shop. Therefore your statement is untrue.
I'm sure everyone reading this thread is well aware of the point I was trying to make!!!

mobilejunkie

Judging by the endless number of people coming on here and stating rights they don't have I wouldn't assume anything on here.

Optimalgymphil

Hi Vodafone representative,

I have had serious problems with one com having my account, giving me a new line and contract on it, however refusing to cancel it even though I called up and cancelled it within the cooling off period.

What are you going to do about it? they are also refusing to let my account be handled by Vodafone again until the contracts are up, why do you sell your customers details, including long term customers such as myself, to these cowboys!!

I look forward to your prompt response.

Phil

Vodafone

Hi Phil,

If this remains unresolved, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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