Onecom

corf999

£140 seems cheap to get away from onecom...maybe ask them to send you a home signal box free of charge.

I dont think there is anything that can be done, there are no SLA commitments, Vodafones investment in their network appears to have been so poor this last 10 years that they have gone from the best provider to the worst.

Your only hope is Lee from vodafone picks this up and helps you.

Vodafone

Hi richardaspire,

Thanks for making me aware of this.

So I can get things looked into further, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

sherlock12345

I have also been plagued with calls from onecom sometimes up to 15 a day, they always start of claiming to be my Vodafone manager offering me a better deal I became suspicious when they started asking for my bank account details, as I pay my bill by standing order so they should have my details, after talking to them for over a hour simply to find out who there are, I eventually managed to find out they are called onecom and the reason they are asking for my bank account details is to transfer my account to them.
after talking to some of my friends I have discovered they have also had these phone calls and some have actually moved there account without realizing they were doing so and now cannot change back,
In my opinion this company is extremely dishonest and should be avoided at all cost, if anyone gets a call from someone claiming to be there account manager at vodafone hang up immediately

mobilejunkie

If you can't establish who they are within 2 minutes, why waste an hour on them?

sherlock12345

Because I was getting fed up with all the phone calls

lwil30

dont no how to post to Vodafone guy...help please!!!! some one please give me instructions? ???



QUOTE=Herongull;65250513]If you read some of the other posts, people have been told that they have the regular 7 day cooling off period and then they get passed to another person who then switches them to a business contract.

If you read the posts, everyone seems to have a similar experience: coldcalled by "vodafone", offered "free phone" or "free line" or whatever. Assured that it is completely free and there is 7 day cooling off period.

Then big bills for "free tablet" or whatever, no cancellations due to business contract etc. You can read these posts as well as I can. Why do you think you will be treated differently?

The only people that I have heard of escaping from this are people who have asked for help from the voda rep on this forum.

If onecom refuse to allow you to cancel, I suggest you do the same[/QUOTE]

Silk

lwil30 wrote: »

dont no how to post to Vodafone guy...help please!!!! some one please give me instructions? ???

Errr instructions are given 4 posts above #106 :rotfl:

Con_

Hi
on the 4/11/14 I travelled to my local Vodafone Shop in town. I am due an upgrade on my handset from September and I haven't had a chance due to work.
My contract consists of a mobile phone and a laptop with wireless Internet (laptop deal is for 36months).

I wanted to go to the shop and purchase the new deal on the day but, after speaking to the Vodafone employee, I was unable to! Because my "Vodafone" account is now managed by another company!

I was informed that due to me buying into the laptop deal I had given the rights of my account to "Onecom".

In 2012 I was due an upgrade and I decided to complete this over the phone with "Vodafone" customer services. Long story short, the wrong handset was sent out twice!
They fixed this issue by give me a discount and everything went fine.
Then in 2013 I received a call from "Onecom ". "Partners of Vodafone" giving me an opportunity to purchase a laptop and internet deal. This just happened at the right moment because, laptop had just died.
I was told on the phone "I was valued customer of Vodafone" and because of the past issues with the handset mixup i believed this was a thankyou for staying with us.
Also it would be handy for my Wife as she was currently in hospital and the whole deal seemed to be a blessing.

My issue is I can't update my handset because of this laptop deal.

I contacted customer services "Vodafone" as advised by the Vodafone Shop.
I explained everything, they agreed with the shop employee. Then explained I had to contact "Onecom".

I explained to them I will not be doing that.
I'm a "Vodafone" customer, I pay "Vodafone" not "Onecom ". It's a "Vodafone" sim card in both devices.
I receive a bill from "Vodafone" not "Onecom".

So the "Vodafone" rep on the phone contacted "Onecom". Came back on the phone and wanted to put me through to the "Onecom " rep. I explained that I was a "Vodafone" customer and didn't want to talk to a "Subcontractor". The conversation went on and eventually the "Vodafone" rep pasted the buck and put me through to "Onecom".
After going through everything again! I was told that for my contract to go back to "Vodafone" ( the company I pay every month) it would cost £250+ to cancel the internet deal! Or continue to pay until 2016!

The laptop is worth £100 max ! I really believe that this whole thing has been conducted under handedly. I bought into "Vodafone" and they have supplied my details to a "Partner" company namely "Onecom". A "Partner" that only works one way.

I am now waiting for "Onecom " to send me an email confirming the policy.

This is a complete disgrace, that this simple action of purchasing a new handset has turned out like this.

All I wanted to do is walk into a "Vodafone" shop and talk to a real person !!

Lorraine1265

To the Vodafone company rep (I did try to message you direct but my message bounced back)

Hello, can you help me to cancel a "contract" with onecom, I was scammed by them into a 'free' phone & contract back in January. They took my line over from Vodafone without my permission, telling me they were vodafone. I repeatedly asked them if the phone and contract would cost me anything, they told me it was all free due to being such a good, long standing customer and so on. I did speak to a vodafone member of staff a while back about this but have been too busy to follow this up. I'd like to find out if I can have my charges refunded too, I have never used the phone or the new number that came with it. Many thanks, Lorraine.

Vodafone

Hi lwil30, Con_ and Lorraine1265,

So I can take a closer look at things for you, please email me via the contact details provided in post 106 above.

Kind regards,

Lee

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Vodafone UK