Onecom

lafk71

Hi Silk - thanks for the reply - we did get a text with the PAC information and it did state that it was only valid for the next 30 days, but as we weren't using it, we just disregarded it.

Any ideas on the other issues?

Thanks.

Silk

lafk71 wrote: »

Hi Silk - thanks for the reply - we did get a text with the PAC information and it did state that it was only valid for the next 30 days, but as we weren't using it, we just disregarded it.

Any ideas on the other issues?

Thanks.

Contact the Vodafone Rep on here use the link ...

http://www.vodafone.co.uk/contact-form/index.htm


Enter the code WRT135 and make sure you mention MSE Forum in your message

arsenal1234

I have not had any replies what so ever

Silk

arsenal1234 wrote: »

I have not had any replies what so ever

You will have got an automated reply with a reference number, post it on here and the rep will be able to find it and get back to you.

lafk71

But I realised that I didn't put MSE forum in the message, so I have relogged my complaint. VF ref number 10640707

1266ali

Hi I am having exactly the same problem as everyone else I have 4numbers on my account (I am not a business user) had the phone call asked loads of questions was told nothing would change could still go to vodafone and upgrade my other phones now I find this is not true no one in the shops will help (not worth loosing their jobs over) vodafone told me they could do what they liked with my information its all in the small print apparently! my number is out of contract my daughters also my son has just upgraded befor this all started,have asked for 3 numbers to be returned to vodafone , not possible basically we are stuck help any ideas please

Vodafone

Hi lafk71,

Thanks for your time last week.

If you need any further help, let me know.

arsenal1234 - Click on the link in post 186 above and it'll take you to my reply to your other post.

1266ali - We are able to transfer your agreement to a third party. This is covered under section 15 of our Pay monthly airtime conditions.

If you'd like to discuss things further, email me with your details via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hevinlosty

I had hoped that, following on from my previous posts and having spoken to Lee who informed me that he had authorised an early termination of my contract, that would be the end of the matter. Of course that was rather too optimistic.

(1) Two further direct debits have been taken from my account - why is this?

(2) There has still been no explanation as to whereabouts of the £50 that OneCom say they have sent me as a 'loyalty payment'. After
lengthy telephone calls and email exhanges they still maintain they have sent it and it has been cashed even though I have sent them
proof (bank statements) that I have not paid in any money from them. They said their Finance Team would put a trace on the cheque
to see where it had been cashed. It's no surprise that I have not heard anything since.

My advice to anyone dealing with mobile phone providers would be to never renew a contract over the telephone because they always manange to catch you off guard. Go into a shop when you are at least prepared for a business transaction and not in the middle multi tasking between hoovering, sorting out fighting children and trying to rescue a burning cake from the oven! Although if you are reading this on a forum, my guess is it is already too late ......

Vodafone

Hi Hevinlosty,

Thanks for your time on Friday.

As soon as there's further news regarding your cheque, I'll let you know.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Hevinlosty

Hi Lee

I have now received an invoice from Vodafone for over £70 for early termination of contract. Why would I pay more money to Vodafone whilst the mystery of the missing cheque from OneCom remains unresolved and they have failed to contact me within the agreed timescale? Please not I do not authorise any money to be debited from my account.

I would rather not have to have these discussions via a forum but it would appear to be the only method that gets any response.

Regards