TUI refunds thread

Pollycat

ftg said:

Pollycat said:

ftg said:

We have a family holiday to Sardinia in early August and I have already paid the first part of the deposit, £250, as part of the low deposit scheme. We don't want to go on the holiday but to cancel is the remainder of the deposit, £1k. The balance of the holiday is due for payment on 16 May. Do I take the chance and pay the full balance and then hope it gets cancelled to then get a refund (or voucher to re-book for next year) or try and cancel it before 16 May? - I'm not sure they'll even allow that as their advice currently only applies for holidays up to 11 July. 

Paying the balance on a holiday is discussed here:

You will need to scroll down.

Be aware - there is no right and wrong answer.

As for paying the balance of the low deposit, this has been discussed on this thread around page 49.

Thanks so my options are at the minute;
- pay the cancellation fee of £1k and lose £1,250
- Pay the balance and hope that the FCO advice is still the same come 5/6 weeks before departure, then probably get a credit refund and convert to cash or use for next year. We don’t want to go on this holiday this year or next as who knows if we’ll have jobs or not. I’m not sure I want to take the chance in case the advice changes and then you’d have to go on the holiday and stay in quarantine for the 2 weeks which no-one would obviously.
- Don’t bother paying the balance nor pay the £1k remaining deposit to cancel it. I know they can contractually but will TUI actually go after people for this considering the circumstances??

Your guess about the bit in bold is as good as anyone else's.

I doubt that holiday companies would send people to places where you have to self isolate - but somebody may have an alternative opinion to that.

It's not just our FCO advice. It's what the country you are going to are doing about accepting tourists from countries that are further behind in dealing with covid-19 than they are. Will you need a 'health passport'? etc etc

As the MSE article says - 'there is no right answer'.

Life__Goes__On

"

Pollycat said:

Your guess about the bit in bold is as good as anyone else's.

I doubt that holiday companies would send people to places where you have to self isolate - but somebody may have an alternative opinion to that.

It's not just our FCO advice. It's what the country you are going to are doing about accepting tourists from countries that are further behind in dealing with covid-19 than they are. Will you need a 'health passport'? etc etc

As the MSE article says - 'there is no right answer'.

They would very likely pass it on to a debt collector,  who will snarl and bark but little else they can do apart from threaten court action (and this I'm not sure of  maybe putting something on your credit file.)

But if a person is taken to court, TUI would have to show that they showed a loss because of the breach of contract.
(eg empty seat on  plane that they couldn't fill in time)
If the holiday is ended up being cancelled by TUI , clearly the breach wouldn't have cost anything, as they would have had to refund it anyway.
That's why if a person had paid a large deposit  and decides to cancel,  and the holiday ends up being cancelled by TUI  that can try and claim most of the deposit back. 

skadupuk

I finally got through to speak to someone. 

50 minutes of dialling through to get into the queue in the first place, then 1hr 20 on hold listing to the "and we put u in the middle" etc.

Was a quick transaction, chap was pleasant enough and other than a quick read through of the 20% incentive etc. (that was for show, as he knew everyone wanted a refund), it was just 15 minutes on silent whilst he worked through the system and completed.

Mine was paid part credit card and part direct debit, credit card amount will be back within 7 days, direct debit refunds need to go to their Finance team and should be processed by 1st of June.
 

TUVOK

I have today cancelled a holiday with TUI approx. 6 months prior to the departure date.
According to the TUI online site and also their travel book I should be liable for only the initial deposit, TUI are requesting a payment of £400-00!
Can any one help or had the same problem?

Browntoa

And merged your new thread into the long running existing thread that was just below your new thread

skidmarks1961

Just watch your not being fobbed off with these refunds, my debit refund was next day the credit card the following. When you get your confirmation email it needs to say refund at the top not cancellation. They can also do the transaction in minutes not 15. I hope you get your refunds.

skadupuk

skidmarks1961 said:

Just watch your not being fobbed off with these refunds, my debit refund was next day the credit card the following. When you get your confirmation email it needs to say refund at the top not cancellation. They can also do the transaction in minutes not 15. I hope you get your refunds.

When you say debit do you mean debit card or direct debit?
Nothing seemed amiss, the dates given were the maximum (I think others have been given similar Credit Card timeframes, yet like you had the monies back much faster).
I will keep an eye on things and will double check the e-mail.

skidmarks1961

Debit card

Pollycat

TUVOK said:

I have today cancelled a holiday with TUI approx. 6 months prior to the departure date.
According to the TUI online site and also their travel book I should be liable for only the initial deposit, TUI are requesting a payment of £400-00!
Can any one help or had the same problem?

Sounds like you paid an initial low deposit and they are now asking for the balance of the deposit.

Lots of people in the same situation.

Was discussed around page 48 of this thread.

There is (or was) something on their website about being liable for the balance of the deposit if you have only paid the low deposit and cancel.

But who knows in these current circumstances.

But there is no record of TUI taking legal action against anyone (before that debate gets reopened).

skadupuk

skidmarks1961 said:

Debit card

Thanks.
Mine was Direct Debit payments, them having to go to a Finance team to reverse (vs card payments that can be actioned by front line staff) does make sense as it involves some other elements (bank details etc.) that are likely restricted in terms of access.