TUI refunds thread

Westin

yorkshire_lass_2 said:

I don’t understand why anyone is waiting around and complaining on social media, Tui are acting illegally treating thousands of customers’ payments like interest-free loans, they are a disgrace. I’ve sent them a letter before claim today telling them a ‘refund credit’ (which isn’t a refund) is unacceptable and if the full cost of my holiday isn’t in my bank account within 14 days I’ll lodge a court claim. Why should I waste hours of my time trying to get through on their phone lines to ‘apply’ for a refund that may never materialise? I don’t trust them one bit.

On top of what Bradders1983 has just told you, I doubt you would get any small claims court action until October at the earliest, possible even into 2021. Still, if it occupies your time at home go for it.

Aylesbury_Duck

yorkshire_lass_2 said:

I don’t understand why anyone is waiting around and complaining on social media, Tui are acting illegally treating thousands of customers’ payments like interest-free loans, they are a disgrace. I’ve sent them a letter before claim today telling them a ‘refund credit’ (which isn’t a refund) is unacceptable and if the full cost of my holiday isn’t in my bank account within 14 days I’ll lodge a court claim. Why should I waste hours of my time trying to get through on their phone lines to ‘apply’ for a refund that may never materialise? I don’t trust them one bit.

Let us know how you get on.  It would be helpful to get some anecdotal information on timescales.  I fear your court claim may take months to come to fruition. 

bradders1983

Aylesbury_Duck said:

yorkshire_lass_2 said:

I don’t understand why anyone is waiting around and complaining on social media, Tui are acting illegally treating thousands of customers’ payments like interest-free loans, they are a disgrace. I’ve sent them a letter before claim today telling them a ‘refund credit’ (which isn’t a refund) is unacceptable and if the full cost of my holiday isn’t in my bank account within 14 days I’ll lodge a court claim. Why should I waste hours of my time trying to get through on their phone lines to ‘apply’ for a refund that may never materialise? I don’t trust them one bit.

Let us know how you get on.  It would be helpful to get some anecdotal information on timescales.  I fear your court claim may take months to come to fruition. 

....by which point she will have been sent the refund credit and will have rang up and got her money, just like they state on the website.

Shedman

Mazzle said:

Does anyone know if all bookings which are cancelled and given a credit note will also be offered the 20% incentive to book?  It says up to 20% so it could be dependent on how much you actually spent in the first place?

It is as I have read it a bonus incentive of UP to 20%.  So let's say total holiday cost was £2000. They will give a refund credit of £2000 plus up to a further £400 towards a rebooked holiday.  So if the rebooked holiday costs £2400 it's all covered, if it's say £2100 it's also covered as this uses £100 of the incentive bonus but you don't get anything back ie the incentive bonus is treated as extinguished.  If the replacement holiday costs more than £2400 then you'll have to stump up the difference above £2400.  

If, however, replacement holiday costs only £1500 you will get a replacement refund credit for the remaining £500 of your original £2000, valid until Oct 2021 like the initial refund credit, to be used against another booking but as far as I can see you don't get the bonus incentive element carried forward (although the FAQs are silent on this point).  

Hope that helps.

Cherokee1!

We are due to go to Mexico for 2 weeks at the end of July. My partner is currently in a vulnerable group and the anticipated date of covid 19s peak in Mexico is mid August therefore we are highly concerned of the risk. We have paid our deposit and our balance payment is due next week. Please could you advise us on the payment of the balance so we don't lose the deposit (as the deposit alone was a lot of money to us) and would TUI really send us to Mexico if its peak is due in mid August whilst we are out there?

yorkshire_lass_2

bradders1983 said:

Aylesbury_Duck said:

yorkshire_lass_2 said:

I don’t understand why anyone is waiting around and complaining on social media, Tui are acting illegally treating thousands of customers’ payments like interest-free loans, they are a disgrace. I’ve sent them a letter before claim today telling them a ‘refund credit’ (which isn’t a refund) is unacceptable and if the full cost of my holiday isn’t in my bank account within 14 days I’ll lodge a court claim. Why should I waste hours of my time trying to get through on their phone lines to ‘apply’ for a refund that may never materialise? I don’t trust them one bit.

Let us know how you get on.  It would be helpful to get some anecdotal information on timescales.  I fear your court claim may take months to come to fruition. 

....by which point she will have been sent the refund credit and will have rang up and got her money, just like they state on the website.

How naive - do you really think it’s going to be that simple, based on how they’ve behaved to date? They are a law unto themselves, making the rules up as they go along. I simply don’t believe I’m going to get a penny back from them anytime soon.

yorkshire_lass_2

bradders1983 said:

yorkshire_lass_2 said:

I don’t understand why anyone is waiting around and complaining on social media, Tui are acting illegally treating thousands of customers’ payments like interest-free loans, they are a disgrace. I’ve sent them a letter before claim today telling them a ‘refund credit’ (which isn’t a refund) is unacceptable and if the full cost of my holiday isn’t in my bank account within 14 days I’ll lodge a court claim. Why should I waste hours of my time trying to get through on their phone lines to ‘apply’ for a refund that may never materialise? I don’t trust them one bit.

Within 14 days? Behave. You would have to send them a Letter Before Action giving them at least 30 days first, 14 would be seen as not long enough, add to that the courts arent currently dealing with this kind of stuff.

Everyone has no patience recently.

You’re splitting hairs, a letter before claim is the same as a letter before action. They’re already in breach of the 14 day refund period set out in the Regs, and I’ve followed the standard pre-action protocol.
Patience doesn’t come into it, they’re in breach of contract and if it was the other way round and I owed them £1500, I very much doubt they would be willing to be ‘patient’.

bradders1983

yorkshire_lass_2 said:

bradders1983 said:

Aylesbury_Duck said:

yorkshire_lass_2 said:

I don’t understand why anyone is waiting around and complaining on social media, Tui are acting illegally treating thousands of customers’ payments like interest-free loans, they are a disgrace. I’ve sent them a letter before claim today telling them a ‘refund credit’ (which isn’t a refund) is unacceptable and if the full cost of my holiday isn’t in my bank account within 14 days I’ll lodge a court claim. Why should I waste hours of my time trying to get through on their phone lines to ‘apply’ for a refund that may never materialise? I don’t trust them one bit.

Let us know how you get on.  It would be helpful to get some anecdotal information on timescales.  I fear your court claim may take months to come to fruition. 

....by which point she will have been sent the refund credit and will have rang up and got her money, just like they state on the website.

How naive - do you really think it’s going to be that simple, based on how they’ve behaved to date? They are a law unto themselves, making the rules up as they go along. I simply don’t believe I’m going to get a penny back from them anytime soon.

You will get it back long before any court case. Dont waste your time.

bagand96

yorkshire_lass_2 said:

I don’t understand why anyone is waiting around and complaining on social media, Tui are acting illegally treating thousands of customers’ payments like interest-free loans, they are a disgrace. I’ve sent them a letter before claim today telling them a ‘refund credit’ (which isn’t a refund) is unacceptable and if the full cost of my holiday isn’t in my bank account within 14 days I’ll lodge a court claim. Why should I waste hours of my time trying to get through on their phone lines to ‘apply’ for a refund that may never materialise? I don’t trust them one bit.

Yes, go and clog up the court system why don't you!  Court proceedings have ground to a halt, due to the fact that, you know, the social distancing and work from home directive applies to everyone - including staff who work within the courts system.  Funnily enough, it applies to TUI staff as well, hence why at a time when their customer services department have more cases to deal with than at any time in their long history, they have a severely reduced capapcity with which to deal with them.

Why do you think a refund "might not materialise?"  TUI have never said that.

bradders1983

If Mexico is "closed" then no, they wont send anyone. But if you dont pay the balance you lose the deposit. There is already a big TUI thread on this