TUI refunds thread

Butts

Pollycat said:

Butts said:

bagand96 said:

ahunter1 said:

I have booked an all inclusive holiday back  in February and have paid deposit only. Holiday with TUi and is not till end of September. I now wish to cancel; can I simple cancel and lose deposit only.

Yes.  However if you've only paid a low deposit (£50pp), you will owe them the rest of the deposit (+ £150pp) even if you want to cancel.

You might owe it to them, but they owe people cash refunds and are failing to deliver.
What's good for the goose is good for the gander.
They ripped up their terms and conditions so I don't think anyone should feel reticent about doing the same.

bagand96 is simply stating what's in the T&Cs - that if you've paid a low deposit and cancel then the balance of the deposit will also be due.

It's up to that poster whether they want to cancel and lose their deposit but they do need to understand that TUI could seek to recover that deposit balance.

The fact that TUI have not behaved as people expected and have not issued refunds in the timescales people expected does not alter the above and ahunter1 needs to be aware of it.

Can you provide any  evidence where TUI or any other operator has taken someone to Court in order to recover money as in the example in question ?

Westin

It would by the Funway terms and conditions.

The information on TUI.co.uk and the travel waivers are for TUI package holidays, not for other tour operator’s holidays just booked in a TUI shop. 

Pollycat

Butts said:

Pollycat said:

Butts said:

bagand96 said:

ahunter1 said:

I have booked an all inclusive holiday back  in February and have paid deposit only. Holiday with TUi and is not till end of September. I now wish to cancel; can I simple cancel and lose deposit only.

Yes.  However if you've only paid a low deposit (£50pp), you will owe them the rest of the deposit (+ £150pp) even if you want to cancel.

You might owe it to them, but they owe people cash refunds and are failing to deliver.
What's good for the goose is good for the gander.
They ripped up their terms and conditions so I don't think anyone should feel reticent about doing the same.

bagand96 is simply stating what's in the T&Cs - that if you've paid a low deposit and cancel then the balance of the deposit will also be due.

It's up to that poster whether they want to cancel and lose their deposit but they do need to understand that TUI could seek to recover that deposit balance.

The fact that TUI have not behaved as people expected and have not issued refunds in the timescales people expected does not alter the above and ahunter1 needs to be aware of it.

Can you provide any  evidence where TUI or any other operator has taken someone to Court in order to recover money as in the example in question ?

No, I can't.

But I reiterate - they do need to understand that TUI could seek to recover that deposit balance.

I didn't say TUI would.

I said they could.

bobblebob

Westin said:

It would by the Funway terms and conditions.

The information on TUI.co.uk and the travel waivers are for TUI package holidays, not for other tour operator’s holidays just booked in a TUI shop. 

OK thanks. Funway website has little information as its mainly for tour operators not the public. So no idea what they plan on doing. May have to email them

bagand96

Pollycat said:

bagand96 is simply stating what's in the T&Cs - that if you've paid a low deposit and cancel then the balance of the deposit will also be due.

It's up to that poster whether they want to cancel and lose their deposit but they do need to understand that TUI could seek to recover that deposit balance.

The fact that TUI have not behaved as people expected and have not issued refunds in the timescales people expected does not alter the above and ahunter1 needs to be aware of it.

Can you provide any  evidence where TUI or any other operator has taken someone to Court in order to recover money as in the example in question ?

No, I can't.

But I reiterate - they do need to understand that TUI could seek to recover that deposit balance.

I didn't say TUI would.

I said they could.

Exactly!  If the OP wants to take a calculated risk then fine, but they asked the question, and it's right they get the proper advice on their legal position.

If TUI did chase the debt via a collection agency or the courts, then saying "I was told on MSE forums that TUI weren't following their T&Cs on refunds to other customers, so I shouldn't feel reticent about avoiding my debt" would not be an effective or successful defense.

Butts

bagand96 said:

Pollycat said:

bagand96 is simply stating what's in the T&Cs - that if you've paid a low deposit and cancel then the balance of the deposit will also be due.

It's up to that poster whether they want to cancel and lose their deposit but they do need to understand that TUI could seek to recover that deposit balance.

The fact that TUI have not behaved as people expected and have not issued refunds in the timescales people expected does not alter the above and ahunter1 needs to be aware of it.

Can you provide any  evidence where TUI or any other operator has taken someone to Court in order to recover money as in the example in question ?

No, I can't.

But I reiterate - they do need to understand that TUI could seek to recover that deposit balance.

I didn't say TUI would.

I said they could.

Exactly!  If the OP wants to take a calculated risk then fine, but they asked the question, and it's right they get the proper advice on their legal position.

If TUI did chase the debt via a collection agency or the courts, then saying "I was told on MSE forums that TUI weren't following their T&Cs on refunds to other customers, so I shouldn't feel reticent about avoiding my debt" would not be an effective or successful defense.

No you would say that you were expected to pay for something that was unlikely to take place and in the event it didn't you would not be given your money back in the manner described in their terms and conditions. If they wish to be selective about which parts are adhered to then it is only proper the customer is allowed the same freedom.
They have broken the Law with regard to The Package Travel Regulations.

As soon as you hand your money over they are in the driving seat, without it they are powerless.

Butts

Pollycat said:

Butts said:

Pollycat said:

Butts said:

bagand96 said:

ahunter1 said:

I have booked an all inclusive holiday back  in February and have paid deposit only. Holiday with TUi and is not till end of September. I now wish to cancel; can I simple cancel and lose deposit only.

Yes.  However if you've only paid a low deposit (£50pp), you will owe them the rest of the deposit (+ £150pp) even if you want to cancel.

You might owe it to them, but they owe people cash refunds and are failing to deliver.
What's good for the goose is good for the gander.
They ripped up their terms and conditions so I don't think anyone should feel reticent about doing the same.

bagand96 is simply stating what's in the T&Cs - that if you've paid a low deposit and cancel then the balance of the deposit will also be due.

It's up to that poster whether they want to cancel and lose their deposit but they do need to understand that TUI could seek to recover that deposit balance.

The fact that TUI have not behaved as people expected and have not issued refunds in the timescales people expected does not alter the above and ahunter1 needs to be aware of it.

Can you provide any  evidence where TUI or any other operator has taken someone to Court in order to recover money as in the example in question ?

No, I can't.

But I reiterate - they do need to understand that TUI could seek to recover that deposit balance.

I didn't say TUI would.

I said they could.

Pollycat said:

Butts said:

Pollycat said:

Butts said:

bagand96 said:

ahunter1 said:

I have booked an all inclusive holiday back  in February and have paid deposit only. Holiday with TUi and is not till end of September. I now wish to cancel; can I simple cancel and lose deposit only.

Yes.  However if you've only paid a low deposit (£50pp), you will owe them the rest of the deposit (+ £150pp) even if you want to cancel.

You might owe it to them, but they owe people cash refunds and are failing to deliver.
What's good for the goose is good for the gander.
They ripped up their terms and conditions so I don't think anyone should feel reticent about doing the same.

bagand96 is simply stating what's in the T&Cs - that if you've paid a low deposit and cancel then the balance of the deposit will also be due.

It's up to that poster whether they want to cancel and lose their deposit but they do need to understand that TUI could seek to recover that deposit balance.

The fact that TUI have not behaved as people expected and have not issued refunds in the timescales people expected does not alter the above and ahunter1 needs to be aware of it.

Can you provide any  evidence where TUI or any other operator has taken someone to Court in order to recover money as in the example in question ?

No, I can't.

But I reiterate - they do need to understand that TUI could seek to recover that deposit balance.

I didn't say TUI would.

I said they could.

Why wouldn't they if their chance of success is as great as you imply ?
I suspect the terms and conditions are neither reasonable nor justifiable in relation to customers Terminating Packages and thus invalid.

Concerned75

We're due to go to Jamaica 19th May to get married. The next rounf of cut off point or revision is frustratingly 4 days short of our holiday.
I have been following this refund issue, since February, when the Uk and Italy were getting their share of corona.
We have family coming with us; different airports, but the same booking reference.
I've asked my collective party to request a refund, once the cancellation notification reaches us. In our situation, as someone on here previously mentioned, it will be almost impossible for TUI to find us 7 double rooms in the same hotel at the same date frame, twinning with the dates book for the ceremony itself. They most definitely are not God or Superman.
Collectively our holiday is £29,000+ with some of us on furlough, retired or self employed. 
I nor my party have money to give away, especially if they can't provide a holiday. It's out of their control; both sides of the altantic. Jamaica is not allowing any Uk flights, way passed May, so unless they're going to land in the ocean, I will be pushing hard for my share of £5000 refunded in full.

Pollycat

Butts said:

Pollycat said:

Butts said:

Pollycat said:

Butts said:

bagand96 said:

ahunter1 said:

I have booked an all inclusive holiday back  in February and have paid deposit only. Holiday with TUi and is not till end of September. I now wish to cancel; can I simple cancel and lose deposit only.

Yes.  However if you've only paid a low deposit (£50pp), you will owe them the rest of the deposit (+ £150pp) even if you want to cancel.

You might owe it to them, but they owe people cash refunds and are failing to deliver.
What's good for the goose is good for the gander.
They ripped up their terms and conditions so I don't think anyone should feel reticent about doing the same.

bagand96 is simply stating what's in the T&Cs - that if you've paid a low deposit and cancel then the balance of the deposit will also be due.

It's up to that poster whether they want to cancel and lose their deposit but they do need to understand that TUI could seek to recover that deposit balance.

The fact that TUI have not behaved as people expected and have not issued refunds in the timescales people expected does not alter the above and ahunter1 needs to be aware of it.

Can you provide any  evidence where TUI or any other operator has taken someone to Court in order to recover money as in the example in question ?

No, I can't.

But I reiterate - they do need to understand that TUI could seek to recover that deposit balance.

I didn't say TUI would.

I said they could.

Pollycat said:

Butts said:

Pollycat said:

Butts said:

bagand96 said:

ahunter1 said:

I have booked an all inclusive holiday back  in February and have paid deposit only. Holiday with TUi and is not till end of September. I now wish to cancel; can I simple cancel and lose deposit only.

Yes.  However if you've only paid a low deposit (£50pp), you will owe them the rest of the deposit (+ £150pp) even if you want to cancel.

You might owe it to them, but they owe people cash refunds and are failing to deliver.
What's good for the goose is good for the gander.
They ripped up their terms and conditions so I don't think anyone should feel reticent about doing the same.

bagand96 is simply stating what's in the T&Cs - that if you've paid a low deposit and cancel then the balance of the deposit will also be due.

It's up to that poster whether they want to cancel and lose their deposit but they do need to understand that TUI could seek to recover that deposit balance.

The fact that TUI have not behaved as people expected and have not issued refunds in the timescales people expected does not alter the above and ahunter1 needs to be aware of it.

Can you provide any  evidence where TUI or any other operator has taken someone to Court in order to recover money as in the example in question ?

No, I can't.

But I reiterate - they do need to understand that TUI could seek to recover that deposit balance.

I didn't say TUI would.

I said they could.

Why wouldn't they if their chance of success is as great as you imply ?
I suspect the terms and conditions are neither reasonable nor justifiable in relation to customers Terminating Packages and thus invalid.

I did not imply any chance of success - great or otherwise.

For ahunter1's benefit, here is what it currently says on TUI website:

If you booked using a Low Deposit Offer, the full deposit amount stated on your confirmation invoice will need to be paid upon cancellation.

https://www.tui.co.uk/destinations/faq/how-much-will-it-cost-to-cancel-my-holiday?catId=265&subcatId=267&docId=860

ahunter1 can read your opinion and that of myself & bagand96 and make their own mind up.

This is the end of this particular discussion as far as I'm concerned.

Aa1242

The information on the TUI website refers to "holidays". I'm assuming that flight only bookings are also cancelled. From what I understand flight only bookings would receive a voucher for the amount of the flight but not the extra 20% that package holidays would get. Additionally the voucher would not be ATOL protected for flight only bookings. Is my understanding correct?