Easyjet cancellations and refunds

pavlovs_dog

I've had an email today saying the refund is being processed for our cancelled flights (May 24-27)

TonyM19

Glover1862 said:

TonyM19 said:

Just for info:

I was due to fly on 24 May.  I cancelled on 12 May after Easyjet emailed to say the flight was cancelled.  Got an email today saying that my refund was going back onto my credit card (it hasn't yet though).  That's 7 weeks in total

Hi, did both your inbound and outbound get cancelled and you got a refund or just one? I’ve had my outbound cancelled but inbound is still showing as active, I’d hope if one flight is cancelled then they refund both legs 

Both legs refunded, together with baggage allowance money and pre-booked seats.  Money was on my credit card today

parcival

Flight to France on 2nd June was cancelled by Easyjet on 20th May. Refund processed today so 6 weeks. Looks like they are getting a bit quicker.........

Glover1862

TonyM19 said:

Glover1862 said:

TonyM19 said:

Just for info:

I was due to fly on 24 May.  I cancelled on 12 May after Easyjet emailed to say the flight was cancelled.  Got an email today saying that my refund was going back onto my credit card (it hasn't yet though).  That's 7 weeks in total

Hi, did both your inbound and outbound get cancelled and you got a refund or just one? I’ve had my outbound cancelled but inbound is still showing as active, I’d hope if one flight is cancelled then they refund both legs 

Both legs refunded, together with baggage allowance money and pre-booked seats.  Money was on my credit card today

Thanks Tony, did both or only one of your flights get cancelled? so far I only have the outbound, if they both were cancelled then I'd be confident of a refund, not so much with only one leg. 

grawiz

The flight I booked for my 17 year old daughter to join friends for a holiday in Portugal at the end of July was "changed" - in fact her 8.05 flight is apparently cancelled because they've now put her on a flight at 6.00 am (same day) which we chose not to book at the time. Are Easyjet pretending to change flight times and not admitting to cancelling and consolidating flights? If so, how can we argue for a refund as the other family have cancelled in light of Government advice. Any ideas?

myrealusernameunavailable

Hello all, I hope everyone is keeping safe and well.
I am not sure this is the right thread to post this query - so apologies in advance. 
I have received an email from EasyJet informing me of the cancellation of our outbound flight from UK to Switzerland (scheduled for end July). However the return leg/inbound flight back has merely been "changed" to an different time on the same day. Of course not where I wanted to be with these flights - cant travel from the place if I am not travelling to the destination in the first place. I have tried reaching out to EasyJet customer service but no luck. Any pointers on how to proceed further with this will be much appreciated. Thanks    

harz99

myrealusernameunavailable said:

Hello all, I hope everyone is keeping safe and well.
I am not sure this is the right thread to post this query - so apologies in advance. 
I have received an email from EasyJet informing me of the cancellation of our outbound flight from UK to Switzerland (scheduled for end July). However the return leg/inbound flight back has merely been "changed" to an different time on the same day. Of course not where I wanted to be with these flights - cant travel from the place if I am not travelling to the destination in the first place. I have tried reaching out to EasyJet customer service but no luck. Any pointers on how to proceed further with this will be much appreciated. Thanks    

As you got an email direct from EJ i'm assuming you booked direct with them? If both flights are on the same booking with the same reference number, you should get a full refund. Scrutinise the email closely, as there should be a link to follow  which will eventually after more clicks, lead you to a claim form, probably best looked at on a large tablet/laptop as it doesn't appear obvious on a phone screen.   

dejjones

grawiz said:

 Are Easyjet pretending to change flight times and not admitting to cancelling and consolidating flights? If so, how can we argue for a refund as the other family have cancelled in light of Government advice. Any ideas?

I think this is exactly what is happening. I have a flight to Malaga on 28th July currently showing "sold out" but have had no info from EJ except reminders to say I haven't completed the advance passenger info.
There is one flight per day showing around those dates, so it looks as if they are consolidating all flights onto those.
I have no intention of travelling, but would appreciate any advice on the best way to manoeuvre around EJs devious policy of trying to keep as much of it's customer's money as possible

myrealusernameunavailable

harz99 said:

myrealusernameunavailable said:

Hello all, I hope everyone is keeping safe and well.
I am not sure this is the right thread to post this query - so apologies in advance. 
I have received an email from EasyJet informing me of the cancellation of our outbound flight from UK to Switzerland (scheduled for end July). However the return leg/inbound flight back has merely been "changed" to an different time on the same day. Of course not where I wanted to be with these flights - cant travel from the place if I am not travelling to the destination in the first place. I have tried reaching out to EasyJet customer service but no luck. Any pointers on how to proceed further with this will be much appreciated. Thanks    

As you got an email direct from EJ i'm assuming you booked direct with them? If both flights are on the same booking with the same reference number, you should get a full refund. Scrutinise the email closely, as there should be a link to follow  which will eventually after more clicks, lead you to a claim form, probably best looked at on a large tablet/laptop as it doesn't appear obvious on a phone screen.   

Thank you - you are right, i did not notice both the flights are indeed under the same booking reference (same booking). I have also managed to get through to the refund form after what seemed like a thousand clicks. My outbound flights are 17 days from today - should i wait until it is within 14 days to ask for a refund or raise that request now? Would they decline if it is more than 14 days?  

harz99

myrealusernameunavailable said:

harz99 said:

myrealusernameunavailable said:

Hello all, I hope everyone is keeping safe and well.
I am not sure this is the right thread to post this query - so apologies in advance. 
I have received an email from EasyJet informing me of the cancellation of our outbound flight from UK to Switzerland (scheduled for end July). However the return leg/inbound flight back has merely been "changed" to an different time on the same day. Of course not where I wanted to be with these flights - cant travel from the place if I am not travelling to the destination in the first place. I have tried reaching out to EasyJet customer service but no luck. Any pointers on how to proceed further with this will be much appreciated. Thanks    

As you got an email direct from EJ i'm assuming you booked direct with them? If both flights are on the same booking with the same reference number, you should get a full refund. Scrutinise the email closely, as there should be a link to follow  which will eventually after more clicks, lead you to a claim form, probably best looked at on a large tablet/laptop as it doesn't appear obvious on a phone screen.   

Thank you - you are right, i did not notice both the flights are indeed under the same booking reference (same booking). I have also managed to get through to the refund form after what seemed like a thousand clicks. My outbound flights are 17 days from today - should i wait until it is within 14 days to ask for a refund or raise that request now? Would they decline if it is more than 14 days?  

As you've already had the cancellation email you might as well go for it, but if it won't offer you a refund just wait for the 14 days. Good luck.