Easyjet cancellations and refunds

randrews1

Refund requested 20/05/2020 and aside from their automated acknowledgement of receipt, I have not had any response or update. 

watersrevenge

Refund requested 18/05.
I haven't heard anything but I changed my mind and decided to use the online portal to change my flights for free (bit worried now as idk if I should have done this after requesting refund). 

The system let me change on to different flights for free even though I've sent in the refund form. Before doing this I wanted to check with easyjet if it was still an option/still allowed as I requested a refund.. I've spent hours trying to get through to easyjet on phone and messaged them online with no response. So got fed up and just changed the flights.

I've checked in on said flights and hope there won't be any issues when they realise I've requested a refund for original booking.

Obviously now I don't want a refund... but worried they'll just cancel my change of flights last minute if they realise I've requested a refund. 

superbigal

myrealusernameunavailable said:

harz99 said:

myrealusernameunavailable said:

Hello all, I hope everyone is keeping safe and well.
I am not sure this is the right thread to post this query - so apologies in advance. 
I have received an email from EasyJet informing me of the cancellation of our outbound flight from UK to Switzerland (scheduled for end July). However the return leg/inbound flight back has merely been "changed" to an different time on the same day. Of course not where I wanted to be with these flights - cant travel from the place if I am not travelling to the destination in the first place. I have tried reaching out to EasyJet customer service but no luck. Any pointers on how to proceed further with this will be much appreciated. Thanks    

As you got an email direct from EJ i'm assuming you booked direct with them? If both flights are on the same booking with the same reference number, you should get a full refund. Scrutinise the email closely, as there should be a link to follow  which will eventually after more clicks, lead you to a claim form, probably best looked at on a large tablet/laptop as it doesn't appear obvious on a phone screen.   

Thank you - you are right, i did not notice both the flights are indeed under the same booking reference (same booking). I have also managed to get through to the refund form after what seemed like a thousand clicks. My outbound flights are 17 days from today - should i wait until it is within 14 days to ask for a refund or raise that request now? Would they decline if it is more than 14 days?  

Here is how a more reputable Airline communicates those type of changes. I got this email from BrusselsAir
We regret to inform you that, as a repercussion of the Covid-19 pandemic, we are required to adapt our flight schedule. Therefore, the itinerary of your booking with reference xxxxxx has been changed.

Your flight SN2066, departing on 01OCT from Edinburgh to Brussels (Brussels Airport) at 06:05, has been cancelled. We propose to rebook you on flight SN2064 departing from Edinburgh on 01OCT at 15:20 and arriving in Brussels (Brussels Airport) at 18:00.

• If you agree with the proposed change, click here: Link Removed (and I'll receive my updated tickets)
• If you do not agree with the proposed change, click here: Link Removed (and I will contact my travel agency or Brussels Airlines to find the most suitable solution)

Important information: We need your reply latest by 21JUL. In case we do not receive a reply from you in time, the proposed flight will also be removed from your booking. Rest assured that you can, in such instance, still contact your travel agency or Brussels Airlines for alternatives.

bonkersbonkers1

Me - flight cancelled May 14th - applied for refund then rather than a credit note - email on 4/7 saying credit card refunded - checked today - money back on credit card.

filthiestfish

peadar said:

‘Voucher’ requested 30 April, received 29 June via email from the Customer Services Team (CST) and not via My Bookings. The email doesn’t explain why it's necessary to contact the CST, or how to do it (the link given for contact just goes to the general Help page).  The number 0330 365 5000 can eventually be found, but waiting times are apparently over 2 hours at present.

The current T&Cs promise as ‘extras’ £5 per passenger: my booking had 4 passengers but I am getting £10 only.

I assume vouchers don’t have to be used with all the original passengers travelling again? The T&Cs don’t mention this. Not that it's practicable to actually use the 'voucher' anyway: it's worth nothing if it isn't reasonably straightforward to redeem. I also requested a refund once the flight was cancelled in mid-May.

BEWARE: I called Easyjet today, and after waiting for 1 hour got through to a customer service agent, who quoted me £80 more than on their website. To say that I was disgusted is an understatement. I booked the flights online and will now be pursuing a refund instead. Wish me luck.

murmeltier

Had enough of waiting for Easyjet to refund me and filed a dispute with Amex. Funnily my case got closed immediately with the reason "As a result of our investigation, we have credited your account. This adjustment can be found on your next statement."
I've never disputed anything before, and I doubt any "investigation" happened. Is this expected with Amex? Does this mean that Easyjet can't disupte this now?

Tea_Jay

Hi, hopefully the correct thread for this.

I claimed an EasyJet refund on the 19th May for flights on the 26th May. Got an email confirming the refund had been processed on the 2nd July but still not funds as of today in my bank. Spoken to my bank (Santander) and they have requested I seek the ARN for the refund, so they can trace it (if it exists). Spoke to EasyJet, who initially fobbed me off with a random 6 digit number, now say I have to wait 7 working days for the ARN to be released as "it is company policy". It just strikes me as they haven't done the refund at all and there is no ARN to give ... surely, once I have proven my identity to them, they should be able to provide me with the ARN number?

The issue I have is that the debit card I paid for the flights on, has now expired. My bank say this should not be an issue as it's the same account and EasyJet, in writing (separate to the initial refund confirmation email), have confirmed the refund has been processed.

No idea where I stand

MSP_saver

Same position as quite a few in here. Submitted refund request 15/05 received confirmation that refund had been processed 02/07 but funds have not been cleared into account and it is now a week on from the email confirmation. Finding easyjet almost impossible to get hold of and get any information from to suggest why this might be.

randrews1

randrews1 said:

Refund requested 20/05/2020 and aside from their automated acknowledgement of receipt, I have not had any response or update. 

Other members of my party have received the confirmation email regarding their refunds but I have had no such luck as yet. Currently on hold with EasyJet (1 hr 23 mins and counting) to try and get things moving. 

DINKYVAN

I have a date of refund 6/7/2020 for my easyjet flights but nothing in my account & i called the bank and they said they cant see any pending credits been on the phone 1hr 36mins now ...anyone else had this ?