Easyjet cancellations and refunds

MSP_saver

DINKYVAN said:

I have a date of refund 6/7/2020 for my easyjet flights but nothing in my account & i called the bank and they said they cant see any pending credits been on the phone 1hr 36mins now ...anyone else had this ?

If they provide a reason for the delay in funds being cleared could you please post....if you ever get through! Good Luck

utopiah

Hi all I had an email on the 4th of July to confirm that my refund would be paid back to my Mastercard. No payment as yet. This was for cancelled flights on the 24th May returning on the 29th. Will update if things change.

randrews1

randrews1 said:

randrews1 said:

Refund requested 20/05/2020 and aside from their automated acknowledgement of receipt, I have not had any response or update. 

Other members of my party have received the confirmation email regarding their refunds but I have had no such luck as yet. Currently on hold with EasyJet (1 hr 23 mins and counting) to try and get things moving. 

Finally got through yesterday and have received the cancellation email confirming refund on 10/07/2020. Payment hasn’t been received on my side yet but glad it’s coming...eventually. 

Tea_Jay

Finally got my payment through! My timeline was:

May 19th refund requested
May 26th was the flight dates
July 2nd refund processed confirmation
July 10th funds in bank

51 days turn around. Good luck to everyone else!

MikeJO

This has likely been covered in the previous 80 pages so sorry if repeating but...
We are due to fly in September but want to re-schedule for next September, flights being released next Friday. Now I know I can change the flight without charge (subject to paying the difference if flights more expensive, speaking of which will they refund the difference if the new ones are cheaper?) but my question is whether our chosen seats (A1 & A2) and our hold baggage allocation will be carried over as well.

quebe

Hi folks, we were due to fly to Paris for 3 days next week, the outbound flight is still going ahead but the return isn't and we've been shifted on to the later flight - 7.5 hours later to be precise. 
Easyjet have sent an email that conveniently doesn't say the flight is cancelled, just that our flight time has changed. The original flight and the one we were moved to have different flight numbers. Both original flights were booked as a round trip under the same booking reference.
I've applied for a refund online as i can't get through to Easyjet, just get constant messages about only hanging on the line if travelling in the next 48 hours. Just want to check if there's anything else I should do? I want a refund but in a position to accept a voucher if i really had to, however, if you try to accept a voucher online, there's no option to do so via Manage my booking and as i can't get through on the phone... 
Thanks

TheFair

*EDIT* It's OK< I've found the form online.  It's a bit out of order that there's no link to it from your booking.  They really want people to take the voucher instead.

I've just had my flight cancellation email for a trip to Cyrpus on July 27th.  On the email it says I can request a refund through the 'Manage my Booking' area, but all it refers to is a voucher or switching flights.  Anyone able to tell me how I get the flights refunded please?

gettingtheresometime

randrews1 said:

randrews1 said:

randrews1 said:

Refund requested 20/05/2020 and aside from their automated acknowledgement of receipt, I have not had any response or update. 

Other members of my party have received the confirmation email regarding their refunds but I have had no such luck as yet. Currently on hold with EasyJet (1 hr 23 mins and counting) to try and get things moving. 

Finally got through yesterday and have received the cancellation email confirming refund on 10/07/2020. Payment hasn’t been received on my side yet but glad it’s coming...eventually. 

Wouldn't hold your breath as I, like many others have received that email, and am still waiting for it to appear.
I'm currently on hold hoping to speak to someone at Easyjet though I think I may have a long wait.

Tea_Jay

This may help someone else; I emailed the below and got the first response within an hour. Admittedly, they then did not respond afterwards. I also managed to get through twice on the number below with very littler wait time (under 10 minutes both time, ringing at 8:20am). Hopefully might help someone else get their refund.

Customer services: 03303655030
Online support email: esupport@easyjet.com

gettingtheresometime

Tea_Jay said:

This may help someone else; I emailed the below and got the first response within an hour. Admittedly, they then did not respond afterwards. I also managed to get through twice on the number below with very littler wait time (under 10 minutes both time, ringing at 8:20am). Hopefully might help someone else get their refund.

Customer services: 03303655030
Online support email: esupport@easyjet.coghgm

If they would only do what they said they've done, I suspect the number of calls wouldn't be so high !
Thanks for that info though