Easyjet cancellations and refunds

jiggy2

Glover1862 said:

TonyM19 said:

Just for info:

I was due to fly on 24 May.  I cancelled on 12 May after Easyjet emailed to say the flight was cancelled.  Got an email today saying that my refund was going back onto my credit card (it hasn't yet though).  That's 7 weeks in total

Hi, did both your inbound and outbound get cancelled and you got a refund or just one? I’ve had my outbound cancelled but inbound is still showing as active, I’d hope if one flight is cancelled then they refund both legs 

At the point i requested my refund only the outbound had cancelled. Didnt do a separate claim for the inbound (which got cancelled a few days after). The email yesterday is for both legs being refunded.

Searcher2

I have just checked my EasyJet flights for the end of July online and the outbound has been cancelled.  I have the option to 'Manage disruption' which when I click on it only offers me the option to accept a voucher.  On the cancelled leg I can book another flight or have a voucher valid for 12 months plus a bonus (£50 off EasyJet holiday over £500, £5 off a flight, £5 off inflight food or go hands free per person per flight) and on the currently non-cancelled leg to keep/change the flight or get an EasyJet voucher.  Voucher to be used online or via App in currency of the voucher only.  Only one voucher per booking (so the £5 bonus flight voucher can't be used with your refund voucher).

Whilst I would be okay with a voucher the conditions make it inferior an offer to a full refund as I could end up with 2 different vouchers plus the bonus vouchers for what was a single booking originally (EasyJet don't make it clear if one voucher will be issued per leg).    How are people getting a full refund from EasyJet as that option is not offered to me?  Maybe it is in an email from EasyJet which I currently have not received.

EDIT : Following further comments and closer inspection the refund option is there under 'Manage Disruption' then look for 'To request a refund please visit our Covid-19 and disruption Help Hub.'.  However, going through that it indicates that I have to wait for my email and be less than 14 days from my flight date before I can apply... at least the option will be there.  Thanks.

murmeltier

jiggy2 said:

Refund requested on 15 May following cancellation of outbound flight (for outbound flight on 24 May and inbound flight on 29 May). Email received yesterday night that refund being processed. Not showing on credit card as yet, but i think that is normally a couple of days after the email. 

Interesting. I requested refund on 14 May for cancellation of outbound flight on 23 May, but haven't heard anything yet (apart from the instant "we will try to refund in 28 days don't bother calling us" confirmation) - is anyone else from first half of May still waiting or are these refund requests dealt with in random order?

harz99

Searcher2 said:

I have just checked my EasyJet flights for the end of July online and the outbound has been cancelled.  I have the option to 'Manage disruption' which when I click on it only offers me the option to accept a voucher.  On the cancelled leg I can book another flight or have a voucher valid for 12 months plus a bonus (£50 off EasyJet holiday over £500, £5 off a flight, £5 off inflight food or go hands free per person per flight) and on the currently non-cancelled leg to keep/change the flight or get an EasyJet voucher.  Voucher to be used online or via App in currency of the voucher only.  Only one voucher per booking (so the £5 bonus flight voucher can't be used with your refund voucher).

Whilst I would be okay with a voucher the conditions make it inferior an offer to a full refund as I could end up with 2 different vouchers plus the bonus vouchers for what was a single booking originally (EasyJet don't make it clear if one voucher will be issued per leg).    How are people getting a full refund from EasyJet as that option is not offered to me?  Maybe it is in an email from EasyJet which I currently have not received.

I think your probably too early, if you look at the Covid 19 help hub on the EJ website and go down the options, it doesn't state this but it appears that 14 days before the flight is the likely time when you'll both get a cancellation email and be able to use Other Options under item 3.  I should add that i'm looking at this on a laptop and the mobile version could be different. 

couriervanman

Those vouchers are a waste of time and easyjet know that very few of the £5 per person per flight will actually be used especially as it says one voucher per booking.The £5 in flight food are a waste of time as well as who knows when they will be serving it again,i just requested refund back to credit card in the end

As regards the full refund it is there in  "manage disruption" 

To request a refund please visit our "Covid 19 and dsruption Help Hub"....click through booked via easyjet/next 14 days etc...view my other options...refund application form

Glover1862

jiggy2 said:

Glover1862 said:

TonyM19 said:

Just for info:

I was due to fly on 24 May.  I cancelled on 12 May after Easyjet emailed to say the flight was cancelled.  Got an email today saying that my refund was going back onto my credit card (it hasn't yet though).  That's 7 weeks in total

Hi, did both your inbound and outbound get cancelled and you got a refund or just one? I’ve had my outbound cancelled but inbound is still showing as active, I’d hope if one flight is cancelled then they refund both legs 

At the point i requested my refund only the outbound had cancelled. Didnt do a separate claim for the inbound (which got cancelled a few days after). The email yesterday is for both legs being refunded.

Thanks, from a financial POV it’s better if they cancel both legs, however in my case I think the inbound flight will go ahead, the reason being you can still book this weekend flight and all other days around it show as cancelled. I’m not confident that EJ will refund both legs if only one is cancelled, I don’t want them to refund one and class the other as a no show, in which case a voucher would be better. Still can’t get a definitive answer if I’ll get a full refund.

RobM99

My refund took 8 weeks, got the email 30/6 and the refund first thing this morning, 3/7.

harz99

RobM99 said:

My refund took 8 weeks, got the email 30/6 and the refund first thing this morning, 3/7.

That's 4 days...

RobM99

harz99 said:

RobM99 said:

My refund took 8 weeks, got the email 30/6 and the refund first thing this morning, 3/7.

That's 4 days...

Sorry, didn't make myself clear there. Flight cancelled 12/5, e-mail informing me refund was on its way 30/6, arrives 3/7.

thfc2020

We got an email from Easyjet yesterday saying our flights have been cancelled which is great because we didnt want to travel. The flights were on the 21st & 28th July. I am surprised the flights have been cancelled because I was monitoring the easyjet website and they were selling flights on these dates for the same route up to a few days ago.