Easyjet cancellations and refunds

suesorce

Has anyone achieved a refund through Easyjet? I had flights booked in March, April and also June all through Easyjet and all have bene cancelled due to Covid. I have e-mailed, telephoned and requested a refund through their app, and the first flight ( 23rd March) Still hasn't been refunded. I recognize that they are likely to refund them in date order as and when they get to them, but I cannot get a charge back form my credit card as I booked these flights in September last year and I am out of time. Just wondering if any one has had any luck at all. In addition they have sent me a letter advising we are one of the very few who has had their ID's compromised and to cancel our cards, contact the passport office! Such poor customer care

Intenso

suesorce said:

Has anyone achieved a refund through Easyjet? I had flights booked in March, April and also June all through Easyjet and all have bene cancelled due to Covid. I have e-mailed, telephoned and requested a refund through their app, and the first flight ( 23rd March) Still hasn't been refunded. I recognize that they are likely to refund them in date order as and when they get to them, but I cannot get a charge back form my credit card as I booked these flights in September last year and I am out of time. Just wondering if any one has had any luck at all. In addition they have sent me a letter advising we are one of the very few who has had their ID's compromised and to cancel our cards, contact the passport office! Such poor customer care

Ah, didn't realise there was a 120 day chargeback limit.  We too booked our tickets in Sept so that rules that out then.

Guess we'll just have to wait for easyjet to finally refund

Edit; just found this on MSE,

However, Visa and Mastercard have confirmed that in the case of future-dated items, such as airline tickets or sport matches the 120 day time limit begins once you were due to receive the goods or service.

withaspritz

Yep, I booked them in Oct last year and the bank confirmed because the flights were for May 2020 the 120 day limit was fine and they can proceed with a chargeback.  But the bank also has a backlog, 45 days!

dgp1000

saver776 said:

Hi all, I have a flight with Easyjet on 18/06 which is a return leg back into London (outward journey already cancelled by another airline). What is the timeframe which Easyjet usually cancel flights? As the outgoing flight is already cancelled, I have no use for the inward flight, but what can I do if it's still showing as running on 17/06?

This is also of interest to me. Flights on Easyjet website are shown as 'Sold Out' which I guess is their code for cancelled. I have hotels I need to cancel and given they are in Italy which is open for business I want to be fair and give them as much notice as possible.

withaspritz

This is in their COVID FAQs btw - if the outbound and return flights are on the same booking ref you only need to raise one request for refund, when the first of the flights is cancelled, for the whole booking ref.  If they are on separate booking refs then you need to raise one per flight

withaspritz

Also re them reopening - they are a foolish airline not to realise that operating their routes at less than full occupancy will do anything other than bankrupt them faster 

withaspritz

saver776 said:

withaspritz said:

This is in their COVID FAQs btw - if the outbound and return flights are on the same booking ref you only need to raise one request for refund, when the first of the flights is cancelled, for the whole booking ref.  If they are on separate booking refs then you need to raise one per flight

Issue is the flights were with two different airlines. The return journey is with Easyjet, outward flight has been cancelled and refunded by another airline. The Easyjet flight is now useless to me as I won't even be in the country to board it!

Ahh in that case you won't be covered, unless EJ cancel your return.  It'd be a travel insurance claim (consequential claim)

withaspritz

I don't think so... given they are resuming flights your best hope is that they cancel your return leg and you can then wait 90+ days for a refund.

manetti

withaspritz said:

Yep, I booked them in Oct last year and the bank confirmed because the flights were for May 2020 the 120 day limit was fine and they can proceed with a chargeback.  But the bank also has a backlog, 45 days!

Are you sure that's what they meant? I only ask because 45 days is the amount of time a merchant has to dispute the chargeback before it can be considered complete.

withaspritz

manetti said:

withaspritz said:

Yep, I booked them in Oct last year and the bank confirmed because the flights were for May 2020 the 120 day limit was fine and they can proceed with a chargeback.  But the bank also has a backlog, 45 days!

Are you sure that's what they meant? I only ask because 45 days is the amount of time a merchant has to dispute the chargeback before it can be considered complete.

I raised it online and got this email back (the only thing I have got from NatWest now):

Thank you for submitting your online claim - which has been received and will be reviewed by a member of our team, who will be in touch. We aim to review your case and any documentation you've provided within 45 working days (excludes weekends and Bank Holidays). In the meantime, if you would like to get in touch, you can chat to us through our website by clicking on the 'Need help?' Pop-up online chat service.

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