Easyjet cancellations and refunds

Life__Goes__On

AlanKudz said:

Yes i I've just checked my emails from early May, I didnt realise a phonenumber was in the email. Says exactly what he said on TripAdvisor Yes it is legit . 

Thanks for confirming

Clouds88

I was going to say I've checked the email addresses of the email I received in March and its identical to that one so I was sure it was.
I'm not sure what to do... wait for a refund that might take a million years to arrive or take a flight voucher for a company that may go bust lol hard decision... 

OsEli

EASY JET AND EXPEDIA
In November I  paid Expedia  for a holiday in Italy - they purchased flights from EasyJet but these came as a seperate transaction  on my credit card. I waited until EJ cancelled the flights then went onto their Covid 19 Hub which referred me back to Expedia. I telephoned them and received some reference numbers plus the name of an agency that the  EJ flight booking was under - Expedia are also refunding me the payment for the hotel in 30 days and have confirmed this by e mail!. The problem is getting this information to EJ as they wil not respond to emails or letters and the phone number disconnects calls. 
My question is who is right: Easy Jet in saying that  Expedia are responsible for the flights refund  OR Expedia  who claim that once in possession of the reference numbers EJ will refund me????

Life__Goes__On

OsEli said:

they purchased flights from EasyJet but these came as a seperate transaction  on my credit card. I

On your CC who was the payee?

OsEli

EasyJet, then my book ref. 

manetti

OsEli said:

EasyJet, then my book ref. 

Exactly the same situation as me. I also went via the covid hub which suggests you can apply directly to easyJet for a refund specifically if you have booked using Expedia but, apart from the acknowledgement, I have yet to hear a response from easyJet in over 30 days.

I have since started the chargeback procedure with my credit card provider.

OsEli

Its totally disgraceful.

Beardoin

I'm at a loss here, I have a pre covid voucher for £400 due to expire on June 3rd. It's impossible to speak to easyJet, they have shut the phoneline off, Twitter doesn't respond and I'm fearing I've lost the money or options to rebook due to this. 

I don't know what else I can do here. 

Intenso

Had enough and have begun the process of claiming a chargeback against easyjet!

withaspritz

Intenso said:

Had enough and have begun the process of claiming a chargeback against easyjet!

I did when I got to day 29 of 28 - they've broken their side of the refund agreement so I have a case against them