Norwegian Air/CashPoints or refund?

harz99

Norwooder said:

Hi. We are due to fly with Norwegian on 11 July from London to Bergen. This was the outbound flight for the beginning of a 5 weeks trip through Scandanavia. We booked on 23 Feb along with other transfers / hotel stays, but had the majority of remaining accomodation, transfers and flights to book when COVID-19 started flaring up in early March. We have travel insurance in place which was taken out in February with disruption cover.

I can see the offer from Norwegan of cash points and I am considering taking this up as I am concerned that the foreign office will relax restrictions on non-essential travel just before the 11th July and we will have outbound flights but the majority of the rest of our planned trip won't be booked, and won't be able to claim on our insurance.

Does anyone have any thoughts on how best to approach this?

The Cashpoints conversion conditions have been updated as below...

"Conditions

• This is a limited offer due to COVID-19 and is only valid for LowFare, LowFare+ and Premium tickets for flights to/from US, South America and Thailand for passengers with outbound or inbound flights from 1 September to 30 November 2020.
• Conditions are subject to change and conditions published at the time you submit your claim will apply
• The entire booking must be cancelled more than 6 hours before scheduled departure time.
• The value of the ticket will be provided as travel credit in CashPoints (1 Norwegian Krone = 1 CashPoint).
• CashPoints can be used as credit towards Norwegian bookings.
• CashPoints are valid for redemption up to and including 31 December 2021 for travel (including return flight) up to and including 31 October 2022.
• CashPoints will be issued to one Norwegian Reward account per booking.
• CashPoints will be issued to the person who made the booking via their Norwegian Reward account.
• If you did not add a Norwegian Reward account at the time of booking or you do not have a Norwegian Reward account, you will be asked to provide this information or sign up after you have submitted your claim."

Drp8713

Drp8713 said:

will52rrp said:

I just got an email from Norwegian stating my flight was cancelled. They didn't specify the flight, only the booking reference, so I'm presuming it covers outbound and return. I then went onto the refund page and it asked me to click on the flights that I wish to cancel. I am hesitant to proceed as me cancelling would negate me being able to claim a cash refund. I am responding to their cancellation. There is a space to write notes so I could state that but I am hesitant. I would appreciate it if anyone who has successfully got their money back would advise which link they used and if they clicked the 'flights you wish to cancel' checkbox.
Many thanks

I called them as the claim form was weirdly worded that I would be cancelling, they said as I had got an email saying my flight was cancelled it would be a cash refund.
I also put a note in the comments section saying they had cancelled the flights and that I wanted a cash refund back to my payment card

I got an email 6 days after I submitted this confirming they have processed a full cash refund.
It has not hit my Amex yet but I am keeping an eye out.

Eloise173

insert_random_name_here said:

Eloise173 said:

hi sorry to ask a stupid question but I’ve just skim read the thread and wasn’t sure how people are applying for refunds. I just got a cancellation txt for a flight from LA to Gatwick in mid August - when I logged into site it was just CashPoints offered. 

Are you calling to ask for a refund?

What is the best number? 

https://www.norwegian.com/uk/ipr/refund#/ticket/lookup?rcategory=CANCELLATION

Do everything online. If you try to call they'll just send you back to the link above. 

Yes - my money was refunded from Norwegian - thanks so much! 

Norwooder

The cashpoints conversion offer for future, as yet not cancelled, flights seems to have been pulled from their site. Unless I am missing something...

harz99

Norwooder said:

The cashpoints conversion offer for future, as yet not cancelled, flights seems to have been pulled from their site. Unless I am missing something...

The option to change future bookings has been gone from the Norwegian site for some days, BUT, if you go into your actual booking (i just tried it) and scroll down you'll see a section "Convert your ticket to travel credit in CashPoints" and click on the "Conditions apply, read more" line (NOT the red box), you will see the current offering as mine below:

Convert your ticket to CashPoints

---

• This is a limited offer due to Covid-19 and is only valid for LowFare, LowFare+ and Premium tickets booked directly with Norwegian
• Conditions are subject to change and conditions published at the time you submit your claim will apply
• The entire booking must be cancelled more than 6 hours before scheduled departure time.
• The value of the unused ticket will be provided as CashPoints (1 Norwegian Krone = 1 CashPoint).
• CashPoints can be used as credit towards Norwegian bookings.​
• CashPoints are valid for redemption up to and including 31 December 2021 for travel (including return flight) up to and including 31 October 2022.
• CashPoints will be issued to one Norwegian Reward account per booking.​
• CashPoints will be issued to the person who made the booking via their Norwegian Reward account.​
• If you did not add a Norwegian Reward account at the time of booking or you do not have a Norwegian Reward account, you will be asked to provide this information or sign up after you have submitted your claim.

babbagerj

I had a 15:00 flight cancelled from Gatwick to Oslo early July but was rebooked by Norwegian onto an earlier flight at 13:35. Options given for the booking are limited to either confirming the change, or to rebook on a different day. As Norway is effectively closed I will have to try their separate 'Apply for a Refund' web page. Small print in the T&Cs permits enforced schedule changes so I'm wondering whether asking for cashpoints may be more likely to give a successful outcome than the cash refund? I wouldn't get the full amount back on travel insurance so would be my least preferred option. 

harz99

Florida/Miami - London-Gatwick

Nov 14, 2020 5:30 PM

Flight DI7044
Cancellation email received today (in my spam folder), refund requested today via the link in the email.

harz99

harz99 said:

Florida/Miami - London-Gatwick

Nov 14, 2020 5:30 PM

Flight DI7044
Cancellation email received today (in my spam folder), refund requested today via the link in the email.

And my full refund has just now popped up on my credit card, job done in 8 days.

BernadetteM

Bernie
I have also booked family holiday to San Francisco. I took cashpoints in July 2020 before the flight was cancelled. Like others I was advised by Norwegian Air it was the easiest way to re-book my holiday. I did book the same holiday again for August 2021. The flight was cancelled and I was informed that I could only be refunded in cashpoints. Norwegian Air are no longer flying to USA and I am stuck with a large amount of cashpoints. Norwegian Air are no longer flying to the destination I want to travel to and refuse to discuss a money refund. Like others I saved up to take my family to San Francisco for a family reunion. Any advice would be helpful. 

DCFC79

BernadetteM said:

Bernie
I have also booked family holiday to San Francisco. I took cashpoints in July 2020 before the flight was cancelled. Like others I was advised by Norwegian Air it was the easiest way to re-book my holiday. I did book the same holiday again for August 2021. The flight was cancelled and I was informed that I could only be refunded in cashpoints. Norwegian Air are no longer flying to USA and I am stuck with a large amount of cashpoints. Norwegian Air are no longer flying to the destination I want to travel to and refuse to discuss a money refund. Like others I saved up to take my family to San Francisco for a family reunion. Any advice would be helpful. 

Any advice posted here any good to you ?
https://forums.moneysavingexpert.com/discussion/comment/78093857#Comment_78093857