al rayan — Online banking is being switched off

adindas

colsten said:

adindas said:

pete_ said:

Has anyone managed to get the authenticator app working?

"I just tried it  a few minutes ago the link to "View new app via desktop" has disappeared.

I wonder why do they need a separate app for this ? Why is not just incorporated in their existing mobile banking Apps. 

The "View new app via desktop" is available to me, in Google Chrome, as of a minute ago, and I can do everything (and more) I can do in the mobile app. See screenshot below. I suppose they should call it "Use new app...." rather than "View new app......."

I am not sure what you mean by "....why do they need a separate app for this. Why is not just incorporated in their existing mobile banking Apps" - can you elaborate?

I have not worked with  "Cronto image" before but it seems to me it is like "QR" code where you scan the Cronto image shown on the desktop using your mobile scanner to open online banking ??
Like this https://www.youtube.com/watch?v=Fafk9arNzHw
If so the verification could actually be built inside the mobile banking apps. No need a separate verification apps.

colsten

adindas said:

I have not worked with  "Cronto image" before but it seems to me it is like "QR" code where you scan the Cronto image shown on the desktop using your mobile scanner to open online banking ?? If so the verification  could actually be built inside the mobile banking apps. No need a separate vitrification apps.

Have you considered offering your services to Al Rayan's IT department?

pafpcg

adindas said:

colsten said:

adindas said:

pete_ said:

Has anyone managed to get the authenticator app working?

"I just tried it  a few minutes ago the link to "View new app via desktop" has disappeared.

I wonder why do they need a separate app for this ? Why is not just incorporated in their existing mobile banking Apps. 

The "View new app via desktop" is available to me, in Google Chrome, as of a minute ago, and I can do everything (and more) I can do in the mobile app. See screenshot below. I suppose they should call it "Use new app...." rather than "View new app......."

I am not sure what you mean by "....why do they need a separate app for this. Why is not just incorporated in their existing mobile banking Apps" - can you elaborate?

I have not worked with  "Cronto image" before but it seems to me it is like "QR" code where you scan the Cronto image shown on the desktop using your mobile scanner to open online banking ??
If so the verification could actually be built inside the mobile banking apps. No need a separate verification apps.

My understanding is that the new "verification-for-desktop-access" app addresses, for some of the bank's customers, one of the perceived problems of the fully-featured smartphone app which demands a relatively recent smartphone running at least Android8 (or IOS) - the new verification app needs only Android 4.1 as the minimum.

[I'm still failing to get the HardToken device to activate - I suspect I'm eventually going to have to admit defeat and call the support line....]

xylophone

[I'm still failing to get the HardToken device to activate - I suspect I'm eventually going to have to admit defeat and call the support line....

You might just as well get on with it - I was eventually put in touch with the Digital Banking Team and managed to register the pesky thing.

Mind you, I haven't had another go since......

Wheres_My_Cashback

pete_ said:

Has anyone managed to get the authenticator app working?

Nope just get the 4999 error message. Another great, tried n failed product from the Al Rayan bank of appalling IT.

quirkydeptless

My App still keeps shutting down. Does anyone else get that problem? I've added myself to their callback list hoping that will avoid a loooooooooooong support call wait 

colsten

Wheres_My_Cashback said:

pete_ said:

Has anyone managed to get the authenticator app working?

Nope just get the 4999 error message. Another great, tried n failed product from the Al Rayan bank of appalling IT.

The iOS version promised for yesterday has still not made an appearance

colsten

They have made further changes to the app - it is now possible to set up more than 2 future-dated payments. Whilst this is more time-consuming to set up than a Standing Order, the end result is the same.

I have set up 12 future-dated payments to my current account, and will do the SOs to the actual target accounts as SOs from my current account. It still wasn't possible to do this from the desktop version of the app, but it worked ok in the mobile version. 

d63

the  authenticator app for IOS looks to be available now on the apple app store
i haven't tried it yet tho, still hoping the hard-token device i requested a couple of weeks ago will arrive soon

colsten

d63 said:

the  authenticator app for IOS looks to be available now on the apple app store
i haven't tried it yet tho, still hoping the hard-token device i requested a couple of weeks ago will arrive soon

Thanks for the heads up. I have decided not to try the authenticator as I fear it may interfere with my Al Rayan app, which has been working well for a few weeks now. Someone posted earlier that they were told you can't have both, the app and the authenticator, and the authenticator EULA says that you should uninstall it from your device if you are able to access the Al Rayan services through a phone or a tablet.