al rayan — Online banking is being switched off

pete_

tel_ said:

Well, I've downloaded the authenticator app ready for tomorrow. 
I take it this Cronto image will be displayed on the website or via email after the planned maintenance later tonight?

We'll  just see if this goes according to plan. 

I've installed the authenticator app ... what isn't explained is that when you login you must then choose the "View new app via desktop" option followed by "Use your mobile app".
You will then see the coloured cronto image - but don't get too excited - it fails to authenticate and just gives an error ..
At least it does for me - unless I am misunderstanding how this should work?
Utterly confusing - my hard token still hasn't arrived so don't have that option either ...

adindas

It is quite annoying really. I have spent reasonable amount of time diverting many SOs from BOS to Al rayan and now they want to switch off their online banking and are forcing people to use their apps. If you get used to with workstation connected to dual wide screen monitors, it is very uncomfortable to switch it to mobile apps. 

colsten

tel_ said:

It does state you have to have a minimum of £500 to qualify for the 1.6%

https://www.alrayanbank.co.uk/savings/instant-access-savings/everyday-saver/

Where does it state this? I can't see it.

colsten

adindas said:

It is quite annoying really. I have spent reasonable amount of time diverting many SOs from BOS to Al rayan and now they want to switch off their online banking and are forcing people to use their apps. If you get used to with workstation connected to dual wide screen monitors, it is very uncomfortable to switch it to mobile apps. 

You can use the app on your comfortable wide screen. That's not the issue.

The real issue is that you can't see, cancel or modify your SOs any longer. Have you complained to Al Rayan about this?

adindas

colsten said:

adindas said:

It is quite annoying really. I have spent reasonable amount of time diverting many SOs from BOS to Al rayan and now they want to switch off their online banking and are forcing people to use their apps. If you get used to with workstation connected to dual wide screen monitors, it is very uncomfortable to switch it to mobile apps. 

You can use the app on your comfortable wide screen. That's not the issue.

The real issue is that you can't see, cancel or modify your SOs any longer. Have you complained to Al Rayan about this?

Well I know that I could connect my Mobile device using HDMI, I have done that many times to watch video clips. 
But a mobile device is not a substitute for a workstation. What about keyboard, what about the mouse, what about the speed??
I have expressed my dissatisfaction to Al Rayan over the phone. 
I have installed their apps and it is running now. But I think I will just let all of my RSAs which are fed from Al rayan to mature and not replacing them. I am not going to spend more time to cancel it and set up a new one from another account.

tel_

colsten said:

tel_ said:

It does state you have to have a minimum of £500 to qualify for the 1.6%

https://www.alrayanbank.co.uk/savings/instant-access-savings/everyday-saver/

Where does it state this? I can't see it.

Just click the + sign on Features & Benefits.

tel_

pete_ said:

tel_ said:

Well, I've downloaded the authenticator app ready for tomorrow. 
I take it this Cronto image will be displayed on the website or via email after the planned maintenance later tonight?

We'll  just see if this goes according to plan. 

I've installed the authenticator app ... what isn't explained is that when you login you must then choose the "View new app via desktop" option followed by "Use your mobile app".
You will then see the coloured cronto image - but don't get too excited - it fails to authenticate and just gives an error ..
At least it does for me - unless I am misunderstanding how this should work?
Utterly confusing - my hard token still hasn't arrived so don't have that option either ...

Al Rayan have stated the  auhentication app can't be used until tomorrow (11th March), hence why their is maintenance currently being undertaken tonight on the website.

Let's hope this DOES work Tomorrow!

adindas

pete_ said:

tel_ said:

Well, I've downloaded the authenticator app ready for tomorrow. 
I take it this Cronto image will be displayed on the website or via email after the planned maintenance later tonight?

We'll  just see if this goes according to plan. 

I've installed the authenticator app ... what isn't explained is that when you login you must then choose the "View new app via desktop" option followed by "Use your mobile app".
You will then see the coloured cronto image - but don't get too excited - it fails to authenticate and just gives an error ..
At least it does for me - unless I am misunderstanding how this should work?
Utterly confusing - my hard token still hasn't arrived so don't have that option either ...

Error 403 - This web app is stopped.

The web app you have attempted to reach is currently stopped and does not accept any requests. Please try to reload the page or visit it again soon.

If you are the web app administrator, please find the common 403 error scenarios and resolution here. For further troubleshooting tools and recommendations, please visit Azure Portal.

That is the message that I have got after clicking "View new APp visa Desktop".

I remember somewhere I read about "soft token", about hard token could you oreder it over the phone ??

pete_

tel_ said:

Al Rayan have stated the  auhentication app can't be used until tomorrow (11th March), hence why their is maintenance currently being undertaken tonight on the website.

Let's hope this DOES work Tomorrow!

Tried this morning and still no joy with the authenticator app ( soft token) "An internal error occurred with code: -4999." 

colsten

adindas said:

Well I know that I could connect my Mobile device using HDMI, I have done that many times to watch video clips. 
But a mobile device is not a substitute for a workstation. What about keyboard, what about the mouse, what about the speed??

I think you might be vastly over-thinking things. To use the Al Rayan app in a browser, you simply go to https://www.alrayanbank.co.uk/ and "view new app via desktop".