Breeze gone.

007stuey

Yaaay .. So things are looking up ... I’ve just had the BG email “ sorry you are leaving us “ ..!!! Hehe.. well I’m not sorry at all .!! .. I will be up and running with AVRO on the 8th feb ..just as they said .! :0)

JohnB47

I've just had a 'Sorry you are leaving us' message from BG but it is for Gas. "We’ll finish supplying your energy on 7th February 2020...."

I am dual fuel, trying to move to Avro. Hopefully I'll get a 'Sorry' email for electricity later. Or maybe that doesn't matter??

I only ever got a Welcome email from BG about Gas, although both Gas and Electric shows up on my BG account.

Anyway, looking positive.

007stuey

My email stated ‘energy’ so I’m assuming that it’s for both seeing as I’m duel fuel

NINJA59

I have had to nudge BG and Yorkshire Energy - my electricity apparently cannot be submitted for transfer until the 30th.

My email from BG was just gas not electricity so I think that reflects that.

sousie27

I've had the same email from BG. It does say "energy" at the top but reading further down it only mentions gas. I've heard nothing else so far from either them or Octopus, but judging by the experience of others I'm quite expecting the electricity switch to be delayed.

Chocmonster7

I'm just back from working away, yet again BG have asked for readings I've already given them. Have just done an up to date market check and Avro were coming out well for me now so have started the switch - will wait to see what happens!




Edit: Have received my welcome pack via email and set up the account, start date is 12th February but with first direct debit going out on 3rd Feb.

ABN

NINJA59 wrote: »

- my electricity apparently cannot be submitted for transfer until the 30th.

Where doyou get 30th from?
Jan 16th + 28 day = 13th Feb

Zanzib

I had the same letter asking for my meter readings by the 21st, despite having submitted them online on the 16th and 20th.

Went onto the chat system and eventually got confirmation they do have the readings, but still not showing on the online account.

Have to say they do seem to have got the information brief sorted.

Me: As we do not intend to stay with British Gas, is there any legal restrictions on our switching to a new provider?

Them : As per your current tariff, there is no exit fees
Them: So there are no restrictions

Me : Other customers have been told that switching cannot be done for 28 days until the account set-up is completed. Is this fact or fiction?

Them: Until the account has been set up, the transfer would not happen, as the details would not be completely updated
Them : So as the account set up takes 28 days, you will have to wait till then
Them : There will not be any legal restrictions, but the switch will not happen at all

Me : So which date does the 28 days start from? The 16th?

Them: That would be till 14th February

Me : So I cannot begin the switching process until the 14th February?

Them : I'm sorry, but that will not be possible

Me : Do you mean it will not be possible to begin the switching process with another provider until the 15th February?

Them : You may speak to the new supplier by 13th

Me : And you can confirm that there will not be any block put on the switch if I begin the process on the 13th Feb.?

Them : The process can start on 14th
Them : You can ask your new supplier to contact us on 14th February

Me : Right. Meanwhile, can you confirm that British Gas is only charging us for our energy useage from the 16th Jan for Electricity and the 20th Jan for Gas?

Them : Yes.

Me : There was a remaining credit on my Breeze account after the final bill was calculated. This will be credited to our Britisg Gas account? And when?

Them : You will be able to see the information by 14th February, once the account is completely set up

Me: Will we receive email notification that the account has been completely set up and the outstanding credit applied?

Them: Yes.
Them: An email will be sent


So we're stuck with British Gas until early March at least.

NINJA59

In relation to the 30th Jan that is the date I got quoted by Yorkshire energy.
For anyone getting the 28 days BS I really suggest you make the time to ring BG and ask to be transferred to the sales complaints team in Leeds.

They told me that this will 28 day !!!!!!!! does not exist

rmtucker

As far as i can tell it's not about the 28 days.
It's because the national database for electric only gets updated once per month.
(Pretty pathetic in this day and age!!!)


So you can not apply a switch to the database until The british gas application to switch from breeze has gone through (otherwise you would have two conflicting applications to switch).


So it is just a matter of waiting till it is complete.
The same constraints do not apply to the national database for gas (That is why the gas application has not been rejected).


It's just information i have picked up from the web while waiting.
I think this may also be the reason for no meter readings showing on the british gas accounts because they are linked to the databases.