Breeze gone.

airmac

Attempted a switch to Yorkshire Energy today. Was contacted a few hours later by Yorkshire Energy to give me the disappointing news that my request has been rejected by my current supplier.

I would not mind so much but British Gas continues to fail to update online information regarding my so-called Account (black void) they claim has been setup? Have attempted online chat with BG and they say as my account with them is setup there is nothing stopping me from switching? Confused.com!

NINJA59

Air mac contact the complaints team I mentioned above. What will probably happen is in the next day you will get an email saying sorry you are leaving us...showing they have allowed the switch.

Contact yorkshire energy and update them so they are aware and resubmit the utility that has not been approved.

Once that is done hopefully the saga should be over.

JamesStam

Zanzib wrote: »

Slow is not the word.

The electricity reading I submitted FOUR days ago was not showing when I logged into my British Gas account to submit my gas reading today.

So I'm now going to start contacting my proposed new supplier and when BG try to prevent this all hell is going to be let loose.

Where would the submitted readings show ? App or website? I can't find mine either.
Thanks.
*Edit - sorry, found it on the website login rather than the app. Still not showing and submitted four days ago*

ABN

As mentioned a few posts ago got the sorry you are leaving e-mail from BG.
Had not had any reply from Octopus to my e-mails so phoned them today.
Lady checked the account and confirmed that the switch was now proceeding.
She sent me a confirmatory e-mail with leaving dates of 26th Jan Elec and 2nd Feb Gas.


That was this morning.


Just got a e-mail from Octopus, TRANSFER HAS BEEN BLOCKED again

JohnB47

This is truly farcical. I am waiting for exactly the same thing to happen to me.

gwapenut

Seeing all the switching hassle, I again decided to explore the "change my tariff" optin on the BG website to see if I could make life cheaper while waiting. There is nothing significantly cheaper other than external collective switches for BG.

Interestingly though it tells me "Unfortunately we can't fit smart meters in your home just yet". Is this really true for me and my home, or because my elec has switched over to BG now but not my gas, ie do any other incoming people also see this message?

If I really can't have a smart meter then I may well explore their MSE fixed rate tariff, a decent cost with boiler cover and no smart meter I accept I may need to cancel it with appropriate fees if they decide they can fit a smart meter further down the line.

ABN

gwapenut wrote: »

Interestingly though it tells me "Unfortunately we can't fit smart meters in your home just yet". Is this really true for me and my home, or because my elec has switched over to BG now but not my gas, ie do any other incoming people also see this message?

Yes get the same. I am a bog standard mid terrace so no reason that they would not be able to fit one

gwapenut

ABN wrote: »

Yes get the same. I am a bog standard mid terrace so no reason that they would not be able to fit one

I've just been on live chat with them, and I'm not as lucky as I'd hoped.

"As per the records the meter details are not registered in the system which takes 28 days. once those details are registered we can book an smart meter"

ABN

Just got off the phone to Octopus. They say the industry database says we switched to BG on the 16th Jan so we HAVE to wait 28 days from the 16th and there is nothing they can do about it.
She also said the the ofgen web site says you have to wait 28days in cases of SoLR. Not seen that part anywhere.
Gas is going through as that is not regulated.

gwapenut

ABN wrote: »

Just got off the phone to Octopus. They say the industry database says we switched to BG on the 16th Jan so we HAVE to wait 28 days from the 16th and there is nothing they can do about it.
She also said the the ofgen web site says you have to wait 28days in cases of SoLR. Not seen that part anywhere.
Gas is going through as that is not regulated.

Is that 28 days before initiating a switch, or 14 days to initiate then 14 to complete?