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Zanzib wrote: »
My bank confirmed today that the December direct debit was requested by Breeze (even though they were no longer trading). Assume no one has turned off the automatic systems.
I've cancelled the DD, so no more money can be taken.
Bank told me they could not do anything, and I had to take it up with the company- or in this case whoever takes it over.
I've identified a new provider, but stuck until the new British Gas account is set up, plus having to pay more due to the horrible high standing charge.
FestiveJoy wrote: »
So when was the money taken?
You said 26th December previously, and if you see my earlier post, I disagree with that .
We're delighted you chose us. Just to let you know, we're getting everything ready for your switch.
katies_mum wrote: »
Scary isn`t it the amount BG are going to be charging us until we can escape!
katies_mum wrote: »
Please could anyone clarify that before we can move from BG to a company of our choice we will have to fully pay their account first or will we just pay on leaving when the transfer has gone through.
Switching energy supplier if you’re in debtYou've been in debt for 28 days or less
If you've owed the money to your supplier for 28 days or less, you can switch supplier. The debt will be added to your final bill from your old supplier.You've been in debt for more than 28 days
If you've owed the money to your supplier for more than 28 days, you can't switch supplier until you've paid the money back.
If your supplier tells you they're raising their prices and you decide to switch, you'll have 30 days to pay off the debt before they can stop you.
You can't be stopped from switching if it's your supplier's fault that you're in debt - for example because they've estimated your bill wrong. If you do owe them money you'll still need to pay this when you get your old supplier's final bill.
Chocmonster7 wrote: »
Now a 4th email asking me to set up a password on their site. I've done it and it's given me access to my account and the next steps which it says should be completed in 2 weeks.
SnowTiger wrote: »
I feel quite let down by Ofgem.
Breeze customers now find themselves on one of the most expensive energy tariffs in the UK.
The earliest I expect to be out of BG's claws is the beginning of February.
My energy bills will increase by about 50% during the most expensive time of the year.
Fortunately I'm not on the breadline, my home is well insulated, I'm not a huge energy guzzler and I'm also in credit with Breeze. But I think few people would be happy to see their energy bill increase by 50%.
At this time of the year, when energy use is high, I suspect many customers who pay by fixed rate DD may be technically in debt with their energy supplier.
fanlight wrote: »
Well if having access to online banking you suggest I'm lucky then perhaps I am. But I thought many people have that today, or at least telephone banking - saves a trip to the nearest bank branch, which may be many, many miles away what with all the nbanks shutting their branches, but that's another topic.
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