Firefox wont open

esuhl

aardvaak wrote: »

I am afraid to say neither of those suggestions worked

What happened when you ran "firefox /p" from the command prompt? Were there any error messages? Did you see the profile manager?

aardvaak

esuhl wrote: »

No -- firefox.exe is the executable file.


But you can't uninstall Firefox just by deleting the executable. The problem is more likely to be caused by other files, settings, registry entries, add-ons, etc. You need to uninstall via the Control Panel "Programs/Features" applet.

I did use Control Panel "Programs/Features on a initial and later attempt

aardvaak

Neil_Jones wrote: »

Create a new User Account (in Windows, not Firefox). You can delete it later. Create one by typing "add, edit or remove other users" into the Cortana search banner, a local account will do.

Try Firefox in that. If it works, your original account is damaged.

Thank you I will try that and report back

aardvaak

Neil_Jones wrote: »

Create a new User Account (in Windows, not Firefox). You can delete it later. Create one by typing "add, edit or remove other users" into the Cortana search banner, a local account will do.

Try Firefox in that. If it works, your original account is damaged.

I dont use Cortana can I still do this using the search tab on the taskbar?

Neil_Jones

Neil_Jones wrote: »

Create a new User Account (in Windows, not Firefox). You can delete it later. Create one by typing "add, edit or remove other users" into the Cortana search banner, a local account will do.

Try Firefox in that. If it works, your original account is damaged.

aardvaak wrote: »

I dont use Cortana can I still do this using the search tab on the taskbar?

It's the same thing

aardvaak

Neil_Jones wrote: »

Create a new User Account (in Windows, not Firefox). You can delete it later. Create one by typing "add, edit or remove other users" into the Cortana search banner, a local account will do.

Try Firefox in that. If it works, your original account is damaged.

Thank you - Oddly I can open Internet Explorer (Edge) ok

fenlander_uk

Have you tried uninstalling with Revo Uninstaller? It removes all associated 'left-over' files and registry entries.

aardvaak

Neil_Jones wrote: »

It's the same thing

I have created a new windows user - how do I log out of the existing one and log into the new?

ianto11

Right click Win10 start button > Shut down or sign out > sign out

aardvaak

fenlander_uk wrote: »

Have you tried uninstalling with Revo Uninstaller? It removes all associated 'left-over' files and registry entries.

No but I will try it, thank you