Firefox wont open

ianto11

And have you downloaded and tried installing the full version Here not just the stub installer

aardvaak

ianto11 wrote: »

Link I sent didn't say to remove it only to delete the installation folder, then try a clean reinstall

Ok found firefox.exe and deleted it then reinstalled on opening app a box appeared re privacy and invited me to enter my email address - i did tried to continue and box went empty and nothing happened - i closed out and went back in and got the message saying already running.


What now?

ianto11

ianto11 wrote: »

Does it open in Safe Mode

ianto11 wrote: »

And have you downloaded and tried installing the full version Here not just the stub installer

Have you tried any of the above ?

JJ_Egan

Same happend to me .
Only solution full delete of Firefox and all Folders on C drive .
But first save profile as per Firefox help page .


Install clean copy .
Then copy over what you need out of saved profiles bookmarks etc ..


Problem could be linked to malwarebytes .
Please note thats could not is .

esuhl

It may be a problem with your Firefox profile.


You could try opening a command prompt, and running the "firefox -P" to open the Profile Manager, then create a new profile.


If that works, you could then copy across your bookmarks, cookies, etc.

aardvaak

ianto11 wrote: »

Does it open in Safe Mode

Thank you I will give that a try


Also was mozilla.exe the correct file to delete as I could not find anything saying instalation?

aardvaak

esuhl wrote: »

It may be a problem with your Firefox profile.


You could try opening a command prompt, and running the "firefox /p" to open the Profile Manager, then create a new profile.


If that works, you could then copy across your bookmarks, cookies, etc.

Thank you - I think so but I will try again

aardvaak

I am afraid to say neither of those suggestions worked


Any other ideas anyone?

Neil_Jones

Create a new User Account (in Windows, not Firefox). You can delete it later. Create one by typing "add, edit or remove other users" into the Cortana search banner, a local account will do.

Try Firefox in that. If it works, your original account is damaged.

esuhl

aardvaak wrote: »

Also was mozilla.exe the correct file to delete as I could not find anything saying instalation?

No -- firefox.exe is the executable file.


But you can't uninstall Firefox just by deleting the executable. The problem is more likely to be caused by other files, settings, registry entries, add-ons, etc. You need to uninstall via the Control Panel "Programs/Features" applet.