Virgin Money Current Account

Ghostcrawler

fly-catchers said:

I still can't access my account over 2 months after applying for it! They did promise to look into it and get back to me 9 times so far. But haven't though they did send me a customer satisfaction survey to complete! 

my partner also had the same problem, in one of the many calls to CS someone asked her to send email to BA.Direct@cybg.com and got prompt replies and her account was open in few days. This lady resolved the issue hayley.slowey@cybg.com.  This might help hopefully.

dave_dph

Opened my first account on Saturday and second this morning. No problems!

Looking to use these for regular standing orders in place of my two TSB accounts when they drop the rate in December.

Just watch Virgin Money drop the rate now!

Alex9384

dave_dph said:

Opened my first account on Saturday and second this morning. No problems!

Looking to use these for regular standing orders in place of my two TSB accounts when they drop the rate in December.

Just watch Virgin Money drop the rate now!

Can you open two one the same day?

pafpcg

Alex9384 said:

dave_dph said:

Opened my first account on Saturday and second this morning. No problems!

Looking to use these for regular standing orders in place of my two TSB accounts when they drop the rate in December.

Just watch Virgin Money drop the rate now!

Can you open two on the same day?

Yes, it's possible but beware!  My partner and I both opened a sole account each and a joint account on the same day back in May.  And then regretted it!
The debit cards and the PIN numbers all arrived on the same day and, because the letter with the PIN carries only the name of the account holder, it's impossible to know which PIN belongs to which debit card (until you try each in an ATM).

Alex9384

pafpcg said:

Yes, it's possible but beware!  My partner and I both opened a sole account each and a joint account on the same day back in May.  And then regretted it!
The debit cards and the PIN numbers all arrived on the same day and, because the letter with the PIN carries only the name of the account holder, it's impossible to know which PIN belongs to which debit card (until you try each in an ATM).

Aha... So it's a new "modern" account and they still send PIN in letters?
Modern banks let you create your own PIN during account application, so you remember it easier and you don't need to wait for another letter.

dggar

Alex9384 said:

pafpcg said:

Yes, it's possible but beware!  My partner and I both opened a sole account each and a joint account on the same day back in May.  And then regretted it!
The debit cards and the PIN numbers all arrived on the same day and, because the letter with the PIN carries only the name of the account holder, it's impossible to know which PIN belongs to which debit card (until you try each in an ATM).

Aha... So it's a new "modern" account and they still send PIN in letters?
Modern banks let you create your own PIN during account application, so you remember it easier and you don't need to wait for another letter.

Which modern banks do this?  My recent applications have used the postal service to send PINs

EarthBoy

dggar said:

Alex9384 said:

pafpcg said:

Yes, it's possible but beware!  My partner and I both opened a sole account each and a joint account on the same day back in May.  And then regretted it!
The debit cards and the PIN numbers all arrived on the same day and, because the letter with the PIN carries only the name of the account holder, it's impossible to know which PIN belongs to which debit card (until you try each in an ATM).

Aha... So it's a new "modern" account and they still send PIN in letters?
Modern banks let you create your own PIN during account application, so you remember it easier and you don't need to wait for another letter.

Which modern banks do this?  My recent applications have used the postal service to send PINs

Starling let you select your own PIN when you apply for the account.

dggar

I received my debit card for the Virgin current account today.
I 'm surprised to see that all of the details regarding the account are on the same side of the card.
Signature space &  3 figure number
16 figure card number
date from & Date to
My account Name
My account number.
I've never had a card before with the 16 figure card number & the 3 figure security number on the same side.
Strikes me as a security weakness

colsten

dggar said:

I received my debit card for the Virgin current account today.
I 'm surprised to see that all of the details regarding the account are on the same side of the card.
Signature space &  3 figure number
16 figure card number
date from & Date to
My account Name
My account number.
I've never had a card before with the 16 figure card number & the 3 figure security number on the same side.
Strikes me as a security weakness

All the modern cards are like that (Starling, Monzo, Curve, the new TSB one etc).

EarthBoy

dggar said:

I've never had a card before with the 16 figure card number & the 3 figure security number on the same side.
Strikes me as a security weakness

Why do you think that?  With the old style cards any thief only had to turn the card over to see all the details anyway.