Virgin Money Current Account

ischris85

fly-catchers said:

Still can't access it and no response from Virgin who said they would look into and call me back! Would I be even madder if I tried opening another one as it seems from this forum you can have more than one per person?!  

I would suggest not applying for another account until  you can get into the first one. Why can't you login to your account? Do you not know your customer number?

Missus_Hyde

Just managed after a tremendous amount of to-ing and fro-ing to open current accounts for self and husband. 

Mine has taken almost a week, because they had to send me a code through the post(?!) and having got the thing set up on internet banking, I've managed to send money to it, but can't withdraw it because it keeps launching the chat feature. (I'm going to try again on my laptop, rather than my iPad to see if I can get anywhere with that.)

After constant "technical problems" husband's appears to be up and running, despite the fact that they were supposed to send him a customer number, which of course they haven't.🙄

Both of us have had to ring them as every time I try to do anything, the website keeps throwing up "technical problems"! I never thought I would find a bank with a worse IT system than TSB; however, by comparison TSB are internet geniuses!!😏

[Deleted User]

Have you tried using their Yorkshire Bank or Clydesdale Bank app?

OAP1952

I tried to open a second VM current account this afternoon.  After answering all their questions about income etc, the system displayed a page showing all my answers for me to review; as I was checking down through the list, the page suddenly disappeared and another page appeared saying "Sorry, there's been a technical problem, blah, blah, if it's urgent, please ring this number, etc, etc".  I wasn't actually doing anything other than scrolling down the review page, so it occurred to me that it must be a communications/network fault (rather than them blocking me from opening a second account).  Has anyone else seen this message and how was it resolved?

Many thanks.

Eco_Miser

OAP1952 said:

...  page appeared saying "Sorry, there's been a technical problem, blah, blah, if it's urgent, please ring this number, etc, etc". 

Has anyone else seen this message and how was it resolved?

Many thanks.

Often, but not with this particular bank.

Simply log in again, and go through it all again. 

If the fault happens again, wait a day for the systems to reset; or you could try reporting the error.

OAP1952

Thanks for that.  I've re-tried three more times (two restarts from previous attempts plus one fresh attempt) with the latest attempt being before 8am this morning.  All have crashed early in the process but never in the same place.

I'm reluctant to call because they'll identify me as a client wanting to open extra accounts.

Eco_Miser

That's a bit unusual. Have you tried with any ad-blockers, cookie blockers or script blockers turned off?  Maybe try with a different browser.

funkycredit

OAP1952 said:

Thanks for that.  I've re-tried three more times (two restarts from previous attempts plus one fresh attempt) with the latest attempt being before 8am this morning.  All have crashed early in the process but never in the same place.

I'm reluctant to call because they'll identify me as a client wanting to open extra accounts.

Try in a mobile browser. I've found their site is tailored more towards mobile. I opened my 3rd online via safari on my iPhone whilst logged in, in minutes. Was visible on logout / in. 

Missus_Hyde

OAP1952 said:

I tried to open a second VM current account this afternoon.  After answering all their questions about income etc, the system displayed a page showing all my answers for me to review; as I was checking down through the list, the page suddenly disappeared and another page appeared saying "Sorry, there's been a technical problem, blah, blah, if it's urgent, please ring this number, etc, etc".  I wasn't actually doing anything other than scrolling down the review page, so it occurred to me that it must be a communications/network fault (rather than them blocking me from opening a second account).  Has anyone else seen this message and how was it resolved?

Many thanks.

This sounds very similar to the problems we were having.

There is a feature on the website, whereby you can continue with your application for the current account, having cleared the previous screen. If you go back to the current accounts, it does say "Continue with your application" at the top left hand side of the screen.
It's worth a try using that feature, although in the end I did ring them for both of us, as the screen kept crashing.

However, it is worth persevering, as I've found once the accounts are set up and running, it does seem to be working, once you get over the initial quirks with their IT system. I'm in the middle of a switch for both of us from TSB and so far ( fingers crossed 🤞) it seems to be going smoothly. I've downloaded their app; again I had to ring them, but it does seem to be running smoothly once set up and they were certainly very quick sending the debit cards and pins.

However, I don't want to get too excited at this stage, until they've managed to complete this successfully. 😉

fly-catchers

I still can't access my account over 2 months after applying for it! They did promise to look into it and get back to me 9 times so far. But haven't though they did send me a customer satisfaction survey to complete!