Virgin Money Current Account

RG2015

Brewer21 said:

jimjames said:

Brewer21 said:

RG2015 said:

I have just successfully changed my password on the app and received confirmation by text and email in seconds.

Edit. The email was indeed a confirmation but the text said that an authentication request had been sent to my mobile and to sign in to my mobile app to confirm.

I signed in (having been logged out automatically when I looked at the text message) but there was nothing to authorise.

Anyway, as soon as I had changed my password I was told that I had successfully updated my password.

It seems that Virgin Money are continually sending out mixed messages.

I just get sent round in circles, had the text with a code, just said error after inputting that. A phone call seems to be the only way.

My wife had exactly the same issues, very frustrating!

How was it resolved?

I've just had another go at mine, success 😁

What a long winded way of changing a password. I know we need to be secure but it seems you end up being logged in online and via the app too to complete the action.
Well it worked for me after I got a text supplying the code.

Must have been 6 attempts, why my original password wouldn't work who knows?

Strange. As mentioned in my post yesterday, I changed my password on the app without needing any codes.

Brewer21

RG2015 said:

Brewer21 said:

jimjames said:

Brewer21 said:

RG2015 said:

I have just successfully changed my password on the app and received confirmation by text and email in seconds.

Edit. The email was indeed a confirmation but the text said that an authentication request had been sent to my mobile and to sign in to my mobile app to confirm.

I signed in (having been logged out automatically when I looked at the text message) but there was nothing to authorise.

Anyway, as soon as I had changed my password I was told that I had successfully updated my password.

It seems that Virgin Money are continually sending out mixed messages.

I just get sent round in circles, had the text with a code, just said error after inputting that. A phone call seems to be the only way.

My wife had exactly the same issues, very frustrating!

How was it resolved?

I've just had another go at mine, success 😁

What a long winded way of changing a password. I know we need to be secure but it seems you end up being logged in online and via the app too to complete the action.
Well it worked for me after I got a text supplying the code.

Must have been 6 attempts, why my original password wouldn't work who knows?

Strange. As mentioned in my post yesterday, I changed my password on the app without needing any codes.

It's not the best app I've used, slow, sometimes I wonder if it will open. Had problems before and I got my account blocked, it seems they didn't like me moving my money out of both accounts on the same day.

Anyways trying for some more free wine re the email some have had.

youngretired

Has anyone taken up the 2nd wine offer who received the email for existing customers on the 29th October? 

Were you successful with getting the voucher code (if you had a wine offer before) and did you have direct debits where the T&C's don't state anywhere that you need them? 

I know I might be too early asking where it says voucher should come within 14 days after switch, but I know last time it came within a week.

jimjames

youngretired said:

Has anyone taken up the 2nd wine offer who received the email for existing customers on the 29th October? 

Were you successful with getting the voucher code (if you had a wine offer before) and did you have direct debits where the T&C's don't state anywhere that you need them? 

I'm waiting for new debit card to arrive and will then initiate. Virgin have already sent me a chase email reminding me I don't have long to apply for the switch! The one I'm switching has no DD on the account.

Brewer21

jimjames said:

youngretired said:

Has anyone taken up the 2nd wine offer who received the email for existing customers on the 29th October? 

Were you successful with getting the voucher code (if you had a wine offer before) and did you have direct debits where the T&C's don't state anywhere that you need them? 

I'm waiting for new debit card to arrive and will then initiate. Virgin have already sent me a chase email reminding me I don't have long to apply for the switch! The one I'm switching has no DD on the account.

I had the original email invitation to complete a switch into a second account I opened some time ago. Awaiting the card/pin for that they say they'll send although I already have a card for that account. Last week I had another email telling me to complete the switch in from another account for the wine offer. Obviously the second email acted as a reminder.
Anyways for me it's too early to expect  wine code to cash in, it'll come hopefully before Christmas. Not really fussed about the wine TBH, better than nowt, saves me buying it for the OH, she enjoyed the last case.👍

dc_scotland

youngretired said:

Has anyone taken up the 2nd wine offer who received the email for existing customers on the 29th October? 

Were you successful with getting the voucher code (if you had a wine offer before) and did you have direct debits where the T&C's don't state anywhere that you need them? 

I know I might be too early asking where it says voucher should come within 14 days after switch, but I know last time it came within a week.

There was no switching offer when I originally opened my Virgin current account.  I took up the recent email offer for existing customers.  My switch completed on 9 November, with no direct debits.  I received the email today with free wine code.  Order placed, and should arrive within 14 days.