Virgin Money Current Account

colsten

My FPs from Santander were received almost instantly in my Virgin accounts. Are you sure you used the right sort code and account number?

SuperHans1

Notepad_Phil said:

I opened a couple of personal current accounts and one joint current account a few days ago and have today tried to electronically fast pay into them a small test amount from some of my other internet bank accounts.

The sort code and account numbers that I was given during the application match up with the details that I see when logged in, but despite the first payment being sent at noon there is still no sign of the money arriving.

The accounts where the payments came from are showing the payment so I don't think it's stuck on that side, so is it normal for payments into Virgin to take this long?

I noticed payments on the first day that I opened the account took a couple of hours to arrive. The full details of the payments were not visible until the next day.

Payments to the second account that I opened today arrived instantly.

typistretired

Need to contact your bank especially if all the payments were the same as they could  be held  up by their fraud department. Usually ring you to check hopefully not from India as their American English is so hard to understand 

Notepad_Phil

colsten said:

My FPs from Santander were received almost instantly in my Virgin accounts. Are you sure you used the right sort code and account number?

As sure as I can be as I copied them direct from the numbers shown on the internet site when I looked at the accounts on their website and they matched what I was told during the application. These were then pasted into the sort code and account numbers for the payments to Virgin.

I hope it's as per SuperHans1 and it'll be there tomorrow when I log in.

typistretired

You sent this morning so should have arrived I have sent some new payments tonight and they were in immediately. Worth contacting your bank to see if there is a stop on them

dcs34

typistretired said:

dcs34 Do you mean a joint account or a sole account for your other half? Or are you saying you have two sole accounts in your name only

Two sole accounts (linked to the same personal log-in account) opened and funded.

If it helps others make sense of it:

• I have never been a member of Clydesdale, B or Yorkshire Bank. I do hold Virgin regular and E-saver regular accounts but these are either branch-based or accessed via a separate log-in system.
• I had a slight delay for the first one to authenticate my identity, this didn't required sending anything off. I suspect its because I'm using a different address than normal due to Covid-19 (to ensure I get the post!) so an automated check failed.
• For the second one I started the application via the 'already a Virgin Money customer' link, and it recalled previous application information (personal and employment etc.). I submitted it last night (it required manual review), but it was approved and sat waiting for me to complete and access from 8:14 this morning.

surreysaver

Logged into my VM app this morning, and the £1k that was happily sitting in there since Saturday has now gone missing. The transactions I have made have now all also gone missing, and it says there is no transaction history.
Stange things are going on with this bank. Personally now wishing I had steered clear 

crumpet_man

Same thing happened to me, presume it is pending ID check and will be fixed.  They have had my ID documents for only two working days.

Notepad_Phil

Notepad_Phil said:.

I hope it's as per SuperHans1 and it'll be there tomorrow when I log in.

Well 2 of the 3 payments have now showed up. I think they may have been sent a little bit earlier than the missing one, so hopefully the third one will appear sometime during the day.

surreysaver

crumpet_man said:

Same thing happened to me, presume it is pending ID check and will be fixed.  They have had my ID documents for only two working days.

I've rung them up, and the person I spoke with reckons it is to do with the ID checking.  Should be receiving a letter this week - she said that perhaps the documents I uploaded weren't clear enough.  I may have to pop into my local VM branch (the same one I've provided with ID numerous times when opening Regular Savers!) to show them my ID.  We'll see...
Just seems disconcerting they allow you to fill the account up before blocking it, then the money disappears after a couple of days!  They have designed it to make people sweat and to overload their phone lines at a time when they wouldn't want their staff overloaded.