Virgin Money Current Account

resk

resk said:

VXman said:

Got my virgin wines code today. This was my second Virgin account. I missed the switch deadline on my first account so I thought I'd try again. I asked customer service if I could get the wines on this second account as I missed the first and they said no. But clearly they were wrong.

Also I did not switch any direct debits from my donor account. I just set up the virgin account on 2 paypal  accounts and transferred a few quid to each. These obviously counted as direct debits and clearly they don't need to come from the account you switch.

Worth trying a second time!!!

I got my code today too.  I wasn't sure I would because only one DD is showing on the account after I switched.  Maybe they were just feeling generous today!

Wine received today, just in time for the weekend!  

CRISPIANNE3

Will I ever hear from them. Sent documents for id via there link on the 26 November and still no word.

AbundantBudget

CRISPIANNE3 said:

Will I ever hear from them. Sent documents for id via there link on the 26 November and still no word.

Writing here almost daily doesn't help. Try to phone them instead and ask what is going on.

CRISPIANNE3

AbundantBudget said:

CRISPIANNE3 said:

Will I ever hear from them. Sent documents for id via there link on the 26 November and still no word.

Writing here almost daily doesn't help. Try to phone them instead and ask what is going on.

I did but would only confirm they have details on system. Hence the reason posting on a regular basis and not daily as you so wrongly put it.

AbundantBudget

How long on average does it take to receive a wine code once you met all requirements for the offer?

wiseonesomeofthetime

Tried to open a VM Current Account this morning, however, stalled as it claimed I was already a member of the group and should sign in and apply that way.

Issue is, I'm not!

Closed B account 3 years ago.

Been listening to annoying "hold" music for last 30 minutes now.

Wondering if it is worth the effort. Especially if this is CS at its finest!

Costabit

wiseonesomeofthetime said:

Tried to open a VM Current Account this morning, however, stalled as it claimed I was already a member of the group and should sign in and apply that way.

Issue is, I'm not!

Closed B account 3 years ago.

Been listening to annoying "hold" music for last 30 minutes now.

Wondering if it is worth the effort. Especially if this is CS at its finest!

This was the first of many unresolvable issue with me 
You will have to login with your original B customer number if you still have it somewhere and then take it from there.
Bon chance

vacheron

AbundantBudget said:

How long on average does it take to receive a wine code once you met all requirements for the offer?

I posted my experience back on page 98, but will paste it here too.

• 08th Jan - Online application made (switch date set for 19th Jan as 7 working days notice required)
• 10th Jan - e-mail - Debit Card Dispatched
• 12th Jan - Debit card arrived
• 13th Jan - Debit card PIN arrived.
• 19th Jan - Bank switch completed, old account had 2xDD's so these were transferred.
• 19th Jan - Paid in £1000 to Savings Account 
• 21st Jan - e-mail recieved that wine reward is ready - code included in message.
• 22nd Jan - placed wine order.
• 25th Jan  - Wine arrived on the doorstep.

myth123

AbundantBudget said:

How long on average does it take to receive a wine code once you met all requirements for the offer?

19/01 Applied for the account (completed switch as part of the application). 
in the days between this I Installed the app, moved £2,000 in to the account (shifted £1,000 of this into the linked saver).

28/01 Switch completed - switched with 2 DDs as part of that. 
02/02 Received wine code by email
05/02 redeemed code and now waiting for wine - hopefully it arrives before the weekend!

AbundantBudget

@vacheron, @myth123 Nice to know, seems to be very quick. My switch is tomorrow, £1,000 is already in the saving account, hopefully by the end of the week will receive wine code