TSB Classic Plus for new members + Quidco Cashback = Free £95

Yorkshire_Pud

born_again said:

Yorkshire_Pud said:

I was already prepped from an earlier reply by colsten not to expect any decision or payment after 90 days and one week after the first eligible account passed that mill I mean milestone that’s exactly the case, “ still awaiting retailer decision”.

dum de dum tsb dum de dum Quidco dumb de dumb.............question is do I idiot proof the process and continue with the pay in and pay out for a fourth month even though it was only for the first three months?

Might as well as you are not losing out by doing it. Did you go for the Classic or Classic+?
I still have the full £1.5K in mine and will keep it that way for now and use the card from time to time.

Classic as already had Classic+ so only a few pounds in it.

superM

I have opened mine last week and received my card.  Just to confirm transaction like 2 card payments will be enough? Obviously gonna pay it £500 a month in it.

My current account profile is saparate to my existing accounts with TSB.

tsb

I have received my cashback decline email from Quidco.
My initial cashback didn't track so had to put a claim in which was towards the end of November 2019.  Just over 3 months after, they have declined the cashback  No explanation as to why.  I have definitely followed the terms and conditions as stated on Quidco.  I have sent an email to Joseph the Quidco Rep to ask for some input.  Would be interested to know if anyone else has been declined or if their cashback has gone payable.

Yorkshire_Pud

tsb said:

I have received my cashback decline email from Quidco.
My initial cashback didn't track so had to put a claim in which was towards the end of November 2019.  Just over 3 months after, they have declined the cashback  No explanation as to why.  I have definitely followed the terms and conditions as stated on Quidco.  I have sent an email to Joseph the Quidco Rep to ask for some input.  Would be interested to know if anyone else has been declined or if their cashback has gone payable.

Apart from the slew of declined cashbacks suffered by many on here from mid February which were reversed, see this thread I haven’t had a decision on my cashback yet, 90 days plus 15 days so far.

Could be any number of reason for cashback decline, including of course a Quidco or tsb !!!!!! up.

bristolleedsfan

tsb said:

I have received my cashback decline email from Quidco.
My initial cashback didn't track so had to put a claim in which was towards the end of November 2019.  Just over 3 months after, they have declined the cashback  No explanation as to why.  I have definitely followed the terms and conditions as stated on Quidco.  I have sent an email to Joseph the Quidco Rep to ask for some input.  Would be interested to know if anyone else has been declined or if their cashback has gone payable.

My non tracking transaction was done   27 Oct 19  TSB Current Account  Claim , I have not heard anything. ........

bristolleedsfan

If anyone complains direct to TSB via its website about declines would be prudent to mention fact T+C are published on Quidco website available for all to see or to attach a screenshot of Quidco/TSB, T+C adding that TSB can check TSB account to ascertain of T+C have been met to avoid possible response from TSB that it does not have access to Quidco database thus cannot know if T+C have been complied with and to contact Quidco about declines.

Worth adding that whilst it is Cashback Site who offers/promotes Cashback on behalf of retailer/merchant it is retailer/merchant who makes decision as to whether cashback is paid.

tsb

I have now had a response from Quidco saying that the retailer's decision is that the claim is not payable as the terms and conditions have been breached.  That is a final decision.  I have been offered £10 by Quidco as a goodwill gesture from them.  To say I'm frustrated at the lack of explanation as to how the T&C's have been 'breached' is an understatement. Any advice on how or which way to take this further?

youngretired

I have never known Quidco to offer a goodwill gesture for a declined transaction. I've had them pay up front when waiting for funds which have been confirmed to them, but not yet paid.

I wouldn't ordinary say complain to TSB direct, but if Quidco can't answer how you breached the T&C's or send a declined claim, then it's worth a try.

I did this once with Topcashback on a declined purchase for 3 and 3 credited my 3 account straight away with the cashback without question and then Topcashback later paid on the declined purchase when they put a declined claim in.

bristolleedsfan

youngretired said:

I have never known Quidco to offer a goodwill gesture for a declined transaction.

Some years ago  Plusnet declined my Quidco transaction adamant that I had chosen its onsite lower paying cashback offer instead, Quidco took it up on an individual basis with Plusnet, in addition I ( and others) posted about it on Plusnet forum and complained to Plusnet, Plusnet did not back down, all Quiidco offered me was a years free premium membership which was as useful to me as a chocolate teapot, some months later Quidco emailed out saying it had discovered link was incorrect and paid out Plusnet transactions.

bristolleedsfan

tsb said:

I have now had a response from Quidco saying that the retailer's decision is that the claim is not payable as the terms and conditions have been breached.  That is a final decision.  I have been offered £10 by Quidco as a goodwill gesture from them.  To say I'm frustrated at the lack of explanation as to how the T&C's have been 'breached' is an understatement. Any advice on how or which way to take this further?

Put a complaint to TSB, attach a screenshot of Quidco/TSB T+C, ask TSB to look at your account in conjunction with published T+C and to either relay to you which T+C you did not fulfil or pay you advertised/promoted cashback plus compensation for inconvenience and time you should not have suffered/had to spend on the matter, point out Quidco have told you it was a merchant/TSB decision to decline the cashback

https://www.tsb.co.uk/help/complaints/